Staples

Avoid this place. Rude grumpy staff and printing was about twice the cost of a normal job. I needed it same day so paid anyway. Got here and the job was not done, and they said it will be done the following day. After arguing they agreed to have it done in 2 hours. After waiting 2 hours instore, it was ready but had to do my own trimming on the document otherwise I would be charged. A booklet came out incorrect with a blank page in between each content page. I was charged for these additional pages. A grumpy cashier said the charge was correct. Then I spoke to another one who looked at the receipt and is refunding some of the change. Been in the store since 3pm. It is now 5pm. Was meant to be ready for pick up at 2.30pm. Day wasted.

the hiring of two young women with no people skills and/​or the inability to maintain calm in this stressful period makes for the loss of a $$$
customer. the asst. manager is very accommodating however.
unless employees are held to a higher standard and are either trained better in people skills and they fail to improve… the exit doors should be opened wide for these two «girls». a clear explanation should always be given to customers as to why «something» cannot be done at that time. these two kept saying come back tomorrow without the concrete knowledge that the difficulties would be resolved.
other times, my messenger waited two hours for service. i am having to reconsider the use of staples.

Worst experience ever. The manager at this store has the worst people skills. In a discussion over a $ 4.00 set of pens, he told me twice he didn’t need my business. No not for pens but what about the printer and business I’ve given him for the past 6 years? Ok, fine. You don’t need me, I don’t need you either. If you think the customer deserves some respect, don’t go here.

This store was so messy! I ordered my son’s notebooks on-​line to be shipped to the store as it offers free shipping. I was greeted by the lady in customer service with an attitude. She made me wait to pick up my order, which I had already paid for, and serviced other customers that got there after me.
I will probably not be coming back here.

Some of the very best service that I have ever received at a retail store.
I needed some supplies for my business and all of my questions by phone and in person were answered in a very professional and friendly manner. The staff at this location made me feel like my business is valuable to the company. Bravo to management for hiring such excellent staff and providing them with outstanding training in order to provide world class service that all retail stores can emulate.
I look forward to being an on-​going customer and highly recommend this Staples location.

Bad management

Staples on Barrington Road in Streamwood was our «go to» place for my dad’s home/​office supplies until they relocated to Rolling Meadows. It’s true what «they» say about not appreciating something until it’s gone.
Rolling Meadows is out of the way and the Staples located here isn’t as convenient for me to get to as the Office Max on Harlem is.
Besides, the times I’ve been here after shopping at Petco has been uneventful. The prices at Office Max seem to be better and they have a lot more of the same things to look at, compare and buy…

I just ordered my Xmas gifts on line and picked them up at this location. They were customized photo calendars. One was ready within 24 hours and they called me to let me know it was ready. The others (eight of ‘em), I ordered late Saturday night, and feared I would have to wait until Monday to pick them up. I called them before closing time and spoke to someone in the Copy & Print department. She assured me it would likely not be a problem to pick up everything on Sunday, if I could get my order in before closing time (8pm).
Well, let me tell you. Making a photo calendar can be harder then you think if you want it «just right.» I spent several hours picking out photos for some managers at my job. I didn’t finish until maybe around 9:30pm. Greaaaaat, I thought. Now I’m gonna have to go to Norridge on Monday.
I arrived about an hour after opening time on Sunday and *all* of the calendars were ready! That is some pretty awesome service, and I’m grateful to the staff there! This was convenient for my errands today, but is typically out of my way on most other nights, especially after work. The calendars were a steal at $ 10 and they can be picked up within 24 hours. –That said, if you have special deadlines, call them and see what they can do. I’m sure it depends on how busy they are, but they were able to accommodate my entire order well within a 12 hour window!
I essentially had the peace of mind to get all of my Xmas gifts today and can pass them out this week before the holiday.
Thanks, Staples Team!

This is just another Staples.
I will admit I did come here because of the commercial they were running. Do the shopping cart, give me this, give me that!
School supplies, work supplies, office desks and chairs.

I wont to Staples at 8:30 PM And was shocked to find out that they close before nine extremely disappointed especially when every other store in that mall stays open till 9pm.

Jeanette is a 5 star employee! She is fabulous an amazing supervisor, always polite and will always go the extra mile to meet your needs. She is always cheerful and I’ve never seen her aggravated. She has a positive attitude. Great job with her Staples!

Office supply store that I was hoping to have a tablet/​computer I would want. However, I wasn’t overly impressed with their selection. Needless to say I didn’t stay long once I figured out they didn’t have anything I needed.

Can someone please explain to me why this store closes at 7pm? Doesn’t make sense when every other store around it closes at 9pm. If they were in a business zone (ie, downtown, an industrial park, etc), I would understand the early hours. However, they are in a residential neighborhood. I’m barely getting home from work around 7pm. I looked up other Staples stores in the city and they close at 9pm. So, what’s the deal? Again… doesn’t make sense. The only other issue I have with this store is that it’s difficult to find an employee when you need help with something. It seems they keep the store crew at bare minimum. I guess I’ll keep driving past this store to go to OfficeMax.

A real nice guy sold me a printer and explained everything about it, and seemed pretty knowledgable about it. I am glad I went for the one I got. It looks nice, and it copies too! (and scans and faxes… havent tried those out yet haha). I am still confused about their rewards program…

Convenient