Resurrection Immediate Physician Care Centers

Not sure why anyone says this is closed. Maybe because it’s now Presence Health. They saw me on a Sunday. About 2 hours overall.

Don’t go here unless you have 2 hours to wait and need to be told you’ll «be fine» with no medical treatment. Then a month later, the illness the nice young male doctor with glasses said was no problem, blows up in your face. Thanks for taking 2 minutes see me, do nothing, and leave me to deal with a huge mess later. Great treatment of human beings that look to you for healing!

I like their doctors, but those doctors need to restructure their reception area. The only reason I went there again was because I hoped their customer service by receptionist had gotten better but, no it’s horrible every single time!!! This time like last time, the lady put us in a list and told us that she will register us when she had time. I went by to check, she was texting on her phone and that’s when I asked after waiting 30 mins. «Is my daughter registered?» She answered «no» I told her to cancel my kid’s name off the list and we will take our business elsewhere. We went to the Walgreens clinic, less than 30 minutes, got my kid serviced at Walgreens and now she’s resting. I hope the doctors read this. Please change the way you do business, it’s costing you the confidence of patients and money is walking out.

This office has THE rudest, most unprofessional, uncaring, mean receptionist, Michelle, EVER! Geez lady. Have a heart you work in a MEDICAL office! Not the DMV… I give 3 stars because I like the fact that I can «walk in» and be seen and not pay the Emergency Room price. Other than that I’d NEVER come here. Ugh

This doesn’t even deserve a one. I’ve been dealing with a blinding headache since Friday. Called for a refill on my tramadol this morning and unfortunately my doctor was out of town and the on call doctor wasn’t responding. The girl at my doctor’a office told me to come to this facility. I explained to the rude lady at the front desk what the situation was. She got up to ask the doctor if he prescribes tramadol, and after a rude «no», she came back to the desk and told me they couldn’t do anything (she practically ignored me). Well, suck it, rude doctor and receptionist because the on call doctor called my prescription in, so it turns out I didn’t need your crappy services after all.

I received an email from Human Resources to get a drug test for a job I had applied for and had 24 hours upon receiving the email to do so. I had four locations to pick from, they were polite, and it was a fast process! Glad I picked this place and I got the job!

The receptionists here are extremely rude. I don’t know why they still have been working here and have not yet been reprimanded for the way they treat patients that walk in. I came in with severe chest pain and was not taken seriously by the receptionist. The MD that finally saw me said that I had to go to the ER immediately. That receptionist put me in a danger due to her underestimating the situation and extreme brash, rude behavior. Please do not go to this clinic.

The receptionists are extremely rude and unhelpful. They talk about patients as if nobody can hear them even though everybody can. They’re all cranky and old. The doctors are very helpful though. I probably won’t be back here because of the receptionists. I’ll go to a different immediate care center next time.

If I could give this medical facility a zero I would.
4÷8÷2015 8 p.m. I walk into the immediate care center. I had a bad case of laryngitis and cough. My husband had bronchitis and who knows. Maybe the Dr. would tellme the same. I was starting to feel uncomfortable with my coughing.
The woman at the desk at the Immediate Care Facility on Cumberland in Norridge had a brisk attitude as she was asking me about my throat and medical issues. I actually thought she might be a nurse as I did not have my glasses on.
I asked her if she was a nurse. She sad briskly, «I have been a receptionist for 30 years.» I replied, «Oh is that the same as medical school?» SInce when should receptionists get into any type of guessing at diagnosis? And rudely at that. I can understand asking what you are there for. She went beyond asking what I was there for.
I give my ins. card and drivers license. I did not mind waiting because that is life. At any rate I hear another worker in the back loudly and rudely talking badly about a patient that she just got off the phone with as she complained. She was complaining about a potential patient regarding paying out of pocket. She was talking poorly about the patient so loudly the waiting room could hear her.
At this point even though I felt ill, I decided to wait until morning and call my family Dr. Should of done this in the first place.
Is this how Presence Health Care runs their facilities by employing rude workers? And it is a LEGAL liability for your RECEPTIONIST to open her mouth about anything medical whatsoever. Asking if you are sick is one thing. She went beyond that.
30 years as a secretary does not qualify your receptionists r to hand out medical opinions.
Worst medical care facility ever.

Came here with my daughter for her ear infection. I was one of those pts that came in a half hour before close. I was told it was about a hour and a half wait. Totally fine with that, and prefer here than the er. Was called, and had Melissa, who was the medical assistant. She was so nice and super cheerful, and treated my 10 year old like a little adult. You could never tell by her attitude that she was being held over her hours. Thank you for your compassion and beautiful spirt Melissa. The doctor (Dr. Damasaru was so sweet and nice and caring. So glad that there is wonderful staff here. There was also a assistant who was sick and wore a mask. Mad props to her for going in and caring enough to wear a mask ALL DAY.

Went in on a Sunday after getting a pet bite Saturday, The wound was infected. I had to wait just a few minutes to be seen and was out within 45 mins. I found the staff engaged and pleasant, about the same as in my doctors office. The doctor’s exam was quick and he did everything he needed to to help my situation. Good alternative to an emergency room.

Take your money elsewhere! My husband needed a physical and we came here… worst decision ever. The people at the front desk are annoyed with everything and everyone at ALL times! The only decent person we encountered was out nurse the first time we were there and the 1 doctor. His labs got mixed up and had to wait an extra 3 days. They charged me over $ 400 for a physical that I waited for over a week to get the final documents that I needed. Horrible! I will never come back here… ever.

I had a few places to choose from to come for a pre employment screening, unfortunately I chose this one. The staff was rude and did not know what they were talking about. I was given instructions on when to return for a TB test. I clarified with the worker the times I could come back and have it done. He said anytime a day later or two days later. I didn’t really believe him (since it’s usual 48hrs and I came in at 7pm.) So, just to be safe I called two days later and asked if I had to come in free 7pm. He assured me that I could return at anytime and have the results read. I thought it was a little odd but whatever, hopped in my car and drove an hour to get there. I waited 15 minutes and the nurse came out and told me I had to come back after 7pm. I just don’t understand how I could have received the wrong information twice!!! This place really needs to get their sh*t together. So much wasted time. I would not recommend anyone waste their time coming out here. Find a different urgent care, hopefully they will know what they’re doing.

I have never left a health office so mad. As a medical professional, I find dr Teresa Ramos rude, judgemental and has 0 compassion for her patients and also lacks the ability to be a patient advocate. I came in having difficulty breathing the past few days. I am a smoker but literally haven’t smoked in days because of this issue. She had not even fully walked in the door before she says u have this much difficulty breathing and u are smoking? I began telling her I hadn’t since this started and she proceeded to berate me and look down on me instead of having any compassion for how I was feeling. I told her I was a nurse and she goes wow you’re a nurse? Like she was in aww. As a paying customer I feel I should be treated with more respect than I was given. We pay extreme amounts of money for health care and doctors get paid way to well to treat their patients like they are below them. I will be following up with the medical board as well as contacting presense administration

I went here for a pre-​employment physical required by my new employer. I called on a Monday and they said I could come in for an appointment on Wednesday at 6:30pm. When I got there, I was told that it was an hour to hour and a half wait. I clarified that I had an appointment and the receptionist said that it didn’t matter and that I was going to have to wait in line like everyone else there.
I sat in the waiting room with about 10 other people who apparently all had the flu. No one was given masks to shield themselves and others from possibly getting whatever unfortunate symptoms they were having. Staff did not seem to pay attention — it might have been the loud music they were playing or the screaming 2 year old next to me.
During my wait, I overheard the receptionist talking to someone else behind the counter about how annoyed they were that I came in with an appointment and didn’t I know that I shouldn’t come during their «busy time» after work hours. She definitely did not curb her enthusiasm on her rant about my appointment time and even rolled her eyes at me when I came back with the 10 pages of required paperwork.
Over an hour and a half later, they called me in for the physical and I was out the door a half hour later. The tech and MD that did the physical were efficient and professional… no complaints there.
I had to come in for a TB test read 48 – 72 hours later and the tech was great about giving written instructions. I asked her if I could schedule an appointment and she said they don’t take appointments and that it is walk in hours only. She said the best time to come is right when they open at 8am on Saturday to avoid the line. I took her advice and the wait wasn’t terrible.
One thing I did notice was that none of them had on name tags… for a health care organization, I’m surprised.
I wish I could say I’ll be back because the MD part was fine. The wait, however, is less than desirable.

These people were great when my husband had a nasty cut open finger. He went in, and it was cleaned out, steri striped together and was out in an hour. They made him am appointment for two days later. We arrive on time, his name wasn’t called for an hour. Once he was in the exam room, they took the bandage off and he waited another half hour for the doctor to come in. All the doctor did was say the strips will fall off on their own, come back in two days. He didn’t even look at the wound. Two hours to change a bandage, when he had an appointment? If we don’t have to, we would never go back there.

On Saturday at 9:30 am, the wait to be seen for a badly torn ankle was 2 hours. Receptionist with the spiked-​gelled brown hair should be brought before a Resurrection Review Board for her lack of sensitivity to prioritize situations– people are sitting in silent agony for two hours while she works at a computer screen/​no assessment of injury. A request for an ice pack was met with exasperation. The idea if elevating the foot was met with rolling eyes.
Not exactly what the nuns who started Res had in mind, do you think?
Once inside the clinic, the care was exceptional. Thanks to the professional staff!

Be sure to take a lunch with you ‘cos you’ll waiting for a while at least over the weekends and if you don’t have an insurance prepare yourself that they’ll send you additional fee even if you’re whiling to pay in full upon a visit
Stuff is so-​so… i was just another patient to fulfill a day

I came in with an inconvenient issue on Easter Sunday. There were a few people ahead of me and I expected to be in the waiting room for a while. I filled out the paperwork, cracked open a magazine I brought with an article I couldn’t wait to read and barely got through half of it when my name was called.
The staff was professional and quickly took care of me. I was happy with the doctor I saw– she was straight to the point, but not at all rushed. I was out of there 20 minutes later with a prescription and detailed instructions in my hand.
I like the fact that they staff this clinic with actual doctors, unlike the Take Care clinics, which hire nurse practitioners, who can only treat basic ailments. This location is clean and hours are very good.

Hippocratic Oath? Apparently not!
First let’s start with the good. The staff is always professional and polite. It’s clean and has a fairly comfortable waiting area.
Now here is where it falls short. While the doctors seem to be qualified, they lack any real compassion or common sense. This is the second time I’ve been there in extreme pain and barely able to walk but both times they wanted only to give me one day off of work. I explained my work is outside, climbing ladders and can be very physical. You would think any doctor that actually cares for his/​her patients would be more compassionate and look out for the patients well being. Note: I do understand they are not a primary care facility but this is still ridiculous! Also, yes I’ve made an appointment and the «pain centre».