Automatic Appliance Parts Corp

This place is top notch. Used by pros and knowledgeable DIYs (Last is me). I needed a part, called, described the item and was told the brand name of the probable part. I took the broken part with me, compared the two and, Wow, they were the same. The guys who work there know their business. I needed my part that day — no delayed delivery from online would work. To those who buy parts that are wrong because they did not know, it is not on the employees of this firm. If you don’t know what you need, hire a pro instead of complaining about what you got — simple. I never had to try to return an item so I don’t know the return policy BUT if I was unsure, I would ask before I bought something — not rocket science to do that. I am relocating to another State but I doubt if I will ever find a better place for appliance parts. So thanks to the employees here for all their help during all these years and best wishes for continued success.

We had a problem with our dryer running, but not producing any heat. We investigated online and determined that the thermal fuse was most likely the cause of our problem. My husband removed the thermal fuse and this morning I went into Automatic Appliance Parts. I have been in here at least half a dozen times in the past. They always seem to have plenty of knowledgable workers and the wait is never long to be helped. Mike H. helped me out as I explained the problem, gave him the old part, serial number and model number of our dryer. Mike was kind enough to test the part without my even asking to make sure it was bad. My husband had also suggested I buy another part which my husband had tested, but was still good as he thought since the one part went the other would be following soon. Mike H. advised against this as he said the thermal fuse usually goes due to a lint issue, and that would have no bearing on the other part. I appreciated his honesty, as I most likely would have gone with his recommendation. At the end of the transaction, I told Mike, «I wish everything was this easy.» I remembered the year before getting an oven part and telling the man who helped me, the same thing. I had the part in hand in 5 minutes. I felt compelled to take a few minutes to write this review as I have always been treated fairly and helped with any questions I have had. Thanks Mike for your help and kudos to Automatic Appliance for hiring knowledgable workers who are pleasant, helpful and don’t take advantage of people.

Just plain horsesh*t. Won’t take a return if you walk out the door with it, even if you do not open and install the part. Buy online from a different company, don’t give this place any of your money.

These guys are scam artists. After buying A gas oven regulator and attempting to return it an hour later, after realizing that it was a wrong part, these scumbags refused to refund my $ 86 telling me that the part was installed and thus was considered a used part. In disgust, told them to keep the item and shove it up their ass. Now I’m out $ 86. I’ll never come here again.

I am not sure if this is the same ownership as the one at 1506 E Algonquin Road in Mount Prospect. However, I went to the Automatic Appliance Parts Corp. in Mt. Prospect and had a great experience. The lady who helped me was friendly and VERY helpful. She tested the part and said that it worked fine and that the problem was something else. She was super nice and I would defiantly recommend them.
What she told me saved me a lot of money.
She could have easily sold me a part that I did not need, however she demonstrated real professionalism and honesty.

My dryer stopped heating. I pulled it apart thinking it was one part that was bad when in fact it was another. They were very patient in testing the original part and telling me it was OK as well as giving me advice on another part that ended up being the issue.
Very nice people. I would highly recommend them.

Customer Service in this place is just top notch.
So, i head on out to Automatic Appliance Part Corp. to pick up the part i ordered.
1. They double check the part # in front of me.
2. They open the box it came in, in front of me.
3. I, inspected the part in front of them
= Just Awesome
The fact some places just order the part (s), tosses the part to you and just want you to leave, makes me feel, they some shady characters.
NOT HERE!
They actually want you to leave happy and satisfied.
Considering my experience today, when i opened the packaging i completely wasn’t sure about it. Until i totally took the part out of the packaging. To find out, it wasn’t the complete part. Bummer!
There is a bit of confusion on the part so, i am hoping, crossing my finger, lighting a candle and doing a good deed for someone.
Just hoping the parts puller at the warehouse understands what exactly need to be done, cause these guys are just bending over backwards for me.