Norman Regional Health

Billing department is horrendous. I have never written a negative review of a business, but Norman Regional has caused so much chaos that I feel it is important that others are aware of their poor of service. Late last year (2014) I received a notice of a debt in collections from Norman Regional. The debt was from early 2013 and after some digging around, I found that that bill had been paid. I contacted Norman Regional and they said (nonchalantly) that they failed to report payment. To my fault, I hadn’t checked my credit score in quite some time, but the debt in collections warped my credit (the debt that I HAD PAID). After this debacle, I figured I just needed to file to have the false debt removed from my credit score, but low and behold, this week I received ANOTHER call from a collection agency for a debt from Norman Regional, this time from 2012. Why this debt hadn’t showed up on my credit report or when I called to solve the last problem, is beyond me. Now I’m in the process of proving once again that the bill was paid. I no longer live in Oklahoma, but if I visit again I will NEVER go to Norman Regional… even if I’m on my deathbed. These mistakes by the billing department have caused so many problems for my credit score and taken time away from my daily life as I have had to dig through receipts from three years prior to prove payment. Once this most recent problem is solved, I will be filling a formal complaint with the hospital.
(Note: My experience during my visit and with hospital staff was pleasant, it’s just the billing department that I take issue with).

So far, at 48, I have had 6 Major Surgeries and over 100 Outpatient Procedures.
I’ve been in a few hospitals and always thought they were in the middle but did
do a great job when my daughters were born there. It’s the service after leaving
that has left me looking for a different hospital for my youngest daughters required
surgery.
Now days, I make more money (don’t qualify for any kind of financial assistance),
have a family, and every payday we just happen to break-​even. After having my last
daughter at Norman Regional, and Rupturing my Ulcers at the same time, I received
over 25 different Dr bills, Hosp Bills, etc., some from people I don’t even
remember seeing at the hospital and 1 that was not on my ins. plan so now, I owe
the full amount of that bill. But when I tried to explain to NR that I don’t
have $ 50 to send them every month, they kindly sent me a Financial Assistance pkg
(which we never qualify for), then took the next payment and sent it to collections.
I’m not trying to not pay them what I owe, I just can’t send it all at one time
and having over 25 different dr’s that I am trying to send something to, then
receiving a different bill from NR for my daughter, my wife, and 2 for me (yes
they wanted $ 50 a month for each account) I am just disgusted with them now.
And this is not how they ran their business a year or 2 ago…

Worst ER in the world. Unnecessary waiting period before you get discharged (the more you wait, the bigger the bill) & bad service overall. The triage nurse doing the 6 am shift on the weekend really needs to show some compassion to patients who are already suffering. I was lectured for 20 minutes for repeatedly seeking IV for dehydration from hyperemesis gravidarum, a chronic condition that she felt my gyn was responsible for. She was rude & completely dismissive of everything I had to say. And once my IV was hooked up, the nurse and doctor all too conveniently forgot about me leaving me with an empty saline bottle for hours before I was discharged. I would never dream of coming back here.

Very friendly staff. Not crowded. Like it…

I’m a regular here. It houses the Oklahoma Allergy Clinic. The employees there are ridiculously friendly, which makes frequent allergy shots not so bad. There is always parking available. The place doesn’t look fabulous but it serves it’s purpose. No complaints here