Fowler Volkswagen of Norman

KC showed us a car. Passat. First off I’m old enough to be his parent, yet he tells my other half to «go ahead and sit in the back so I can show you the features».
This isn’t a Lamborghini, I’m sure I can handle the features.
He then wanted to drive the car off of the lot, ok, that’s fine. Went several miles before he pulled over so we could drive it.
No questions about us, kids, what options are we looking for etc.
VW only sales the Passat in 2 colors with black interior. Blue and silver. I want red.

This dealership took my car in for a misfire. It was in the shop for a month… they replaced heads cams valves rockers and timing belt and still wasn’t working properly so they called in a tech to find out they installed parts improperly… at the time I had to go back to cali for work so I wasn’t able to receive my car. My parents picked it up for me and drive it to texas where I met them to find vacuum line not installed properly and parts in the engine bay. I took it to a different dealer to find out that there wasn’t sealant and they didn’t replace the gasket on the timing chain cover causing it to leak oil. Volkswagen finally fixed it once I drove it back to cali. It was alot of problems to deal with that shouldn’t have happened in the first place. The service department worked with me and holly was a great help and did all she could but the mechs need to get their shit together.

I had a great experience here! So great, in fact, I bought a car. I did shop around first, trying other dealers of the same make and also of completely different ones, test-​driving and talking, and these guys were the best.
I am extremely happy witheverything here and will continue to come back for maintenance.

I purchased a car from a friend who had purchased it here. She had an extended warranty, and it took more than a few calls to get to the person who knew how to transfer it over to me. Once I got to the person, after multiple calls, I got it settled. Same situation for the 10k mile service, took a couple calls to get to the right place but once I did, service was great. I took the car up today for the service (which was almost 1.5 hours away) and the people were very nice, informative, and accommodating. The sales staff were very pleasant to me, even though it was clear I wasn’t purchasing a vehicle, which is not always true at dealerships. If they weren’t so far away, I’d definitely being the car up for everything it needs. If we are still in the area when I hit my next 10k, I will definitely make the trip up to their dealership.

The service at this location need to learn a thing or two about the Volkswagen repairs or how to run diagnostics I a vehicle correctly!
I had to have my car towed and dropped off at this location because it stopped working while I was visiting. left it there for 4 days (on a Wednesday) in service, they had told me since I didn’t make an appoint my car wouldn’t get worked on until ²⁴⁄₄₈ hours.
I had to find other means of transportation since I had to be back in Texas for work. I receive no call or any status until I called on until Friday 2 days latter. They said it was my main fuze link connection that went out and it was going to cost $ 545. I told them ok replace it.
When I finally picked up my car I was still having issues! I couldn’t leave it there any longer especially because it was on a Saturday!
But once I got home I took it in to the Irving, tx location and they resolved all issues the same day!
So everyone of you take your car to service when you pick up your car make sure everything works and all your car problems are resolved before you leave!

Volkwagen of Norman is full of wonderful staff. I bought a 2013 Passat 2 years ago and since then, the volkwagen staff has been great, they know me by first name, not like I go there a lot, but they remember. So friendly, helpful and attentive to whatever the problem is. The service guys, like Brian Smith, are also high on my list. They pay attention to what I need done, so sweet, so friendly, effective and get the job done fast! I’m so pleased everytime I go there because service is quick and efficient, I know I’m in good hands. One of the few places I feel welcome and taken care of! Great crew! No complaints!

Short and sweet: Fowler VW is one of those rare dealerships where everyone you deal with actually seems to want to make you happy as a customer. I have never experienced that with a car repair shop before, much less a dealership.
We have 3 VWs in our household, so I am in and out of the dealer fairly regularly to keep up with the oil changes, tires, and the occasional repair for each of the cars. Before Fowler opened in Norman, I avoided the OKC dealership at all costs because it was such an awful experience to go in for service. Fowler VW is the complete opposite.
I have to shout out to my service advisor Brian Smith because he has come through for me many times when I didn’t think it was possible. For instance, the time when I stopped to get gas on my way out of town for a road trip and noticed something was dripping out from under the engine. It was Saturday and I was maybe 10 minutes away from the dealer, so I crossed my fingers and called Brian. He treated me like I was his only customer and assured me he could have a technician look at it if I brought it in. When I got there I saw that they were pretty busy, but Brian arranged for a mechanic to take a look at the car quickly. When they found that the problem was serious, they put me in a loaner car for my trip. This is just one of many times that I have left Fowler feeling very relieved that Brian has come through for me and gone above and beyond.
Another example relates to the service manager, Rob. I wanted to upgrade the transmission computer in my car because I didn’t like the way it shifted. There wasn’t anything mechanically wrong with it, I just wanted it to be different. I’d heard that Fowler VW could perform a transmission computer upgrade service, but that it was almost $ 600 for my particular car. I couldn’t find a definitive answer online as to whether the upgrade would do what I wanted it to do (some people said yes, some people said no), so I called and talked to Rob in service. I described what I wanted and asked if he thought I’d be happy with the upgrade. Rob said that they could perform the upgrade but he wasn’t sure it would do what I wanted. He offered to get in touch with someone he knew who had paid for the upgrade on their car for another reason, test drive their car to see if the shifting changed the way I wanted, and report back to me. A few days later, Rob called back and I expected he’d say, «bring it in, and don’t forget your credit card!» Instead, he said he wasn’t sure he recommended the upgrade for me because while the shifting was more sporty, it didn’t really change the particular behavior that I wanted to change. I was shocked, because 1) at other dealers no one seemed to follow through when they say they’d do something like call you back with information, and 2) I sometimes felt like other dealers didn’t care about anything except making a dollar, however they could. Here was the service manager turning down an expensive repair because he didn’t want me to be dissatisfied.
While I hope my cars never break down again, when something does inevitably wear out or break, I’ll be calling Brian at Fowler because he and Rob have made a loyal customer out of me by providing great service!

I had a great experience with Fowler VW from start to finish. I found a car online that I thought would be great for me but when I got to the dealership I looked at two others that were even better. Chris Burrus was the salesman that helped me. He was very kind and not pushy at all. He showed me cars in the price range and options I was looking for. After I picked out what I wanted, the GM Steve stayed around to make sure I was taken care of by the finance manager. To top it off, I was given a great deal on my trade in and on the new car price. I was in and out of the dealership in great time and with awesome hospitality. I would recommend Fowler VW for any new or used car!

TL;DR — I bought my car here & have had it worked on a couple of times. There were frustrations in both buying my car & having my car serviced here. The service is so frustrating that I have vowed to never bring my car in for service nor purchase another car from Fowler.
They have new Volkswagens & several other brands of used cars that people have traded in. I purchased a 1 yr old Ford with 17k miles. Buying a car here = 3 stars. Salesman was friendly, answered my questions, & worked w/​me on pricing. Signing the papers = 1 star. The finance guy that was handling my case was very condescending. When I would ask questions about the paperwork I was signing, he would be impatient & curt. At one point, he said «Just read it!» So I did. I guess he thought I wouldn’t, so he huffed & gave me a super short description of what I was signing. I complained to a manager & was transferred over to Jimmy who was pretty great. My only issue w/​him was he didn’t always return calls. Actually, only the german front desk lady returns calls.
I’ve brought my car in a couple of times for service; the visits were always frustrating in some way. The guys aren’t friendly, multiple times they weren’t on time, & the final straw was them ignoring a component I wanted fixed & wasting my time by ignoring me.
My windows & my driver’s seat electronics were acting up; the seat had fully stopped working while I was at Firestone. FS was able to get it working again, but it still made a noise that it hadn’t before. Since I was under warranty, I wanted to get it fixed so. I called in to Fowler to see what my options were. The guy in service encouraged me to come in to them, bad mouthing Ford’s service. Honestly, I don’t like working with the Ford dealerships, so I did come in hoping for the great service he was promising.
I’ll go ahead & give them credit; they did fix the windows. My seat is another matter. I first brought the car in mid-​March. They fixed the window, but said that the seat was fine & they didn’t do anything other than clean out things from under it & oil up the tracks. Since they didn’t fix the issue, I demanded to speak with a manager to get a promise that if the seat gave the same issue within 30 days, they fix it with no further deductible. After a lot of back & forth with Holly, the night service gal, she finally got her manager. He was confident that I wouldn’t need to come in again, so he signed a card with the promise that I won’t need to pay again.
Fast forward just a couple of weeks & my seat, low & behold, begins making the same noise. I called & let them know this, got the promise that they would fix it & there would be no deductible over the phone. I made an appointment for the first day that I was available to bring my car down. With rush hour, I was running 15 minutes late. I called & spoke to Eric, the new car sales manager, who said that he would let service know. While I had him on the phone, I confirmed again that I would not need to pay the deductible since it was the same issue they had already «fixed». Once I made it in, the tech that my appointment was with was no longer there & it took them 45 minutes to check in my car. They said they’d call me the next day with an estimate on when it would be finished. I didn’t get a call until after 2:45, over 20 hours after my appointment time & they still hadn’t even looked at my car. On top of that, Brian said he first needed to call my extended warranty & asked for a #. I had bought the EW there and they had used it for the window, so there was no excuse for this. Also, he wouldn’t give me a time frame. The next day, they called wanting me to return the loaner since they had to order in a new motor. I drive down there & swapped cars. This time, Brian said that he hadn’t heard anything about my deductible. I called multiple times asking to speak with a manager since Brian wasn’t finding out.
I’d already asked that they leave my seat alone unless they were fixing it so that it didn’t aggravate the issue anymore. When I got in my car, the seat was as far back as it was able to go. Luckily it moved forward, not without noise.
I kept calling trying to talk to a manager about the issue, since they wouldn’t call me and Brian wouldn’t find out, but the manager was always busy with a customer & never returned my call. Once I was finally able to talk with Rob, the service manager, (I called 7 times) he said that if the issue wasn’t fixed to my satisfaction, I should have said something at the time. I did. Finally he said that they wouldn’t be covering the deductible because my car was a Ford. He also stated that a supposed cop called in saying I was recklessly driving and flipped him off. 1) If he’s a cop and thought I was driving terribly, he should have pulled me over. 2) I only flip off those that flip me off first. Not that it’s nice, but hey it happens.
In conclusion, they don’t return calls, don’t fix issues they promise they will, and waste precious time.

My boyfriend and I were going to purchase a preowned from another dealership when we wondered into Fowler. We were pleasantly surprised by the laid back atmosphere, especially since we were use to being bum rushed by cutthroat salesmen @ other dealerships.
Transparency is key in the way they conduct business. All cars have price tags matching their internet price. The sales consultants are very knowledgable about a wide range of makes and models. The Sales And Finance Managers spent an ample amount of their time active listening to our concerns and finding solutions to everything and then put it in writing!
Chris Burrus was our sales consultant and he was fabulous. Extremely knowledgeable, genuine, and caring. After we purchased our vehicle he took the time to explain how everything worked from top to bottom. He also said if I have future questions just give him a call.
John is the sales manager and he made us feel like family!
Curtis is the finance guy and I trust him… That says a lot because I do not trust easily… I especially never thought I would trust a finance guy at a car dealership! He made me eat those words.
I will only buy a car from this group because they have outstanding business ethics, morally sound individuals, and I love the laid back atmosphere!
Thank you for the best car buying experience of my life!
Happy Beamer Owner: D
Wasfiah Beavers «Wes»

The absolute worst repair shop. Left parts off the brakes so we broke down and had to be towed. Left clamp off fuel line, broke down had to be towed. Run, don’t walk, away from this inept place. When it was time to get a new car, we stayed away from VW as we have little choice but that dealership.

Full disclosure, I am friends with several people who work here, but that has quite a bit to do with how involved they are in the music community, where I spent the previous six years of my career, so that’s how that came to pass. I give it five stars because it was a 5 star experience and I would go back and do it exactly the same if given the chance, friends or not.
I added Fowler so I could write a review because I just realized it is my car’s one year birthday. In June 2011, I bought a 2008 VW Eos from William Avilla at Fowler VW. It was actually a really fun and easy experience. I was so nervous because I had never purchased a car.
I’m actually a solar-​powered human, so I have to have a convertible. True story. But I wanted a hard top convertible, of course. I had done quite a bit of research and Eos was the only hard-​top convertible in my price range (if I wanted something less than few years old). I saw online that Fowler had the perfect Eos in stock, and went to drive it. I hadn’t really intended to leave with it, but I just couldn’t help it. I had already been pre-​approved through a local credit union, but Fowler VW actually did my loan through First Fidelity Bank (which is my actual bank). FFB was able to come up with a slightly better loan than the one I got through my credit union.
I was in and out in a few hours, and they gave me a great price on my trade in, which was not without its flaws, but knowing all of that they still gave me a very fair price (probably more fair to me than to them).
I’ve taken my car in for scheduled maintenance and all has gone very smoothly. Comfy waiting room, helpful staff, and they’ve taken great care of my baby. I love my car, and I plan to keep driving an Eos as long as VW makes one. Which means I cannot have more than two kids. Oh well. Two’s more than enough– we have a population problem anyway, people!