Enterprise Rent-A-Car

I enjoy renting from this location. Always courteous and professional. There are times when they run out of cars, but they do their absolute best to make you comfortable while you wait and on the road as soon as possible.

Gotta be running a dent an ding scam here! My 52 yr old mother is being blamed for scratching the car when she drove strait home got sick that night the car sit in the garage the whole time drove strait back up there 42 miles total all highway an somehow she scratched it all the way down the side, that they very obviously missed. I wasn’t there when they got it but was when we took it back cause my father is sick now. The way they treated her made her cry so I stood up for her an some smart mouth kid that works there got smart with me like he wanted to fight when I just gave them the treatment she was given. He was a car mover or something not a sales person but anyways they will be fighting this cause it’s wrong! I asked if they took pics before they took the car they acted as if there word was good enough…

The manager was very rude. She talked to her employees like they were children and talked to me very rudely and sarcastically. I had a problem with the mobile site and there were multiple records for my reservation. The manager scolded me and other employees were very sarcastic and snotty. If I wasn’t in such a rush I would have gone somewhere else. The customer service does not even deserve one star.
I’ve been renting cars from enterprise for years now and this is the first time I’ve been charged 10/​day for additional driver.
I will not be using this enterprise anymore. I never want to see that manager again. I will also be talking to the travel coordinator for my company about my experience.

Great local service. Every time I have had a reservation It has been met and even when the right car wasn’t available, I received a free upgrade to whatever was. The service is very quick, they remember my name, and overall I get the sense that they sincerely value my business.

I have been going to this location for almost three years… The service quickly went downhill. My last time in this location I returned a vehicle and although I was treated fairly I heard an associate having a difficult time with a guest on the phone. Another associate (seemingly a sr associate) came in and started to instruct him on what was needed of him. He asked if he could handle Mr So-​n-​so first, and she ignored him and when he tried to give her very brief analysis of the situation she was unforgiving and completely affronted by Mr So-n-so’s customer service issue. Is that how they talk about me when I’m not in front of them? Are they rolling their eyes and saying I can «get whatever vehicle they want to put me in!»?? I can’t believe that she acted that way in front of me, a preferred member of their customer base. If I did not have a corporate agreement to work with enterprise, I wouldn’t.