Pizza Hut

I should’ve known when I looked at the box… It took over an hour and a half to cook and drive less than 8 minutes to deliver. Both the pizza and wings boxes were crushed but I thought no big deal because sometimes things happen. But when I opened the boxes, the pizza was cold and dry and the boneless wings were cold and gross looking. 1^st time ordering from this restaurant… Last time ordering from this restaurant.

do not order from this place!!! do not order from this place!!! one star is to good for this place do not order at all!!!

I ordered my pizza at 4:52 PM. The estimated time of delivery was 6:27 PM.
I called at 6:12 PM, and I was told that my pizza was made and sitting in the store still.
I called a second time at 6:52 PM, AND I was told that my pizza was being delivered.
It’s 8:00 PM. I called again to ask what was up. They said that since it had been so long since I’d ordered it, they don’t know the status of the pizza.
At 8:23 PM, I called to cancel the order.
I have never waited so long for pizza in my life. This place is 10 to 15 minutes away.

We ordered from them online on 1−12−16 for my birthday because that’s all my wife can stand of The Hut, three large pizzas, pasta, two orders of bread sticks, and two cinnamon desserts. They left off the crust flavor on my deep dish, somehow the computer put one on my wife’s thin crust (surely I’m not to blame! Lol) left behind an entire order of bread sticks, and all the icing for the cinnamon sticks. AND it wasn’t very warm. I called to complain and they offered to bring new stuff out, but I had small kids and guests to feed, they then offered me ten whole dollars off my next order. I got them up to fifteen, but then realized after I hung up I should have just taken the new food and taken it to work the next day. Maybe for my next birthday they will either have improved or somewhere else has pizza I want for a special treat.

In the interest of consistency, I will rate this pizza Hut restaurant based on the following standards: food qaulity, price, and service.
First let’s talk food qaulity or lack there of. We ordered one large primo meat stuff crust pizza for carryout. We’ve order to ww realize it may be a little cold when it gets home. That’s fine becuase I like cold pizza. On the other hand, I do not enjoy undercooked pizza. That’s right, floppy and doughy. Not to mention there was only a passing resemblenced of what appeared to be suace and cheese. Oh and at this location, primo meats means sausage and pepperoni.
Secondly, the price. I must say, had we recived what we ordered. It would have been a great price. Instead, it was a waste of money that the general manager refused to reffund. I guess the new Pizza Hut slogan is «you seant it when you picked it up, now your stuck with it».
Lastly, the service. Oh my. After waiting the recommended 15 minutes, we left to pick up the pizza, 10 minutes awat. Do the math. That’s 25 minutes. When we arrived at this empty pizza Hut on a Tuesday evening, where were greeted by no one. 5 minutes latter we were asked what we wanted, and when we explained that we were there to pick up our pizza, they responded with an attitude saying «oh, it’s not even in the oven yet, itl be 15 minutes». To add insult to injury both of the managers that we explained this to were apathetic until we expressed extreme discontent, then they choose to be defensive instead of apolagetic.
If your looking for undercooked pizza served with an attitude and you have an hour to kill, this is the place for you.

The service here is completely awful. Never ordering from here again.

I hate this pizza its the only one in my area but ill never go there again. first costormer service is horrible i called in a order on 7÷28÷15 around 12 oclock, the girl was very nasty that took my order i ask to speak to her superviser she replied. i am the manager i own the store… wow so i left it alone, when i finaly got my pizza it wasnt fully cooked i picked up a slice an everything an i mean everything fell off even the cheese i was sick to my stomach .so i told them i didnt want it they made another one it was better cooked… but barley had cheese on it never again i spent 23 bucks on some bs smh never again i will go out my way to another pizza hut this one is ghetto an unperfessional an the cook should be fired it was like getting slime on bread.

Wellll if you like cold pizza but nice delivery folks… this is your place! I really only order so I can get the chocolate dunking sticks and seduce the hubby with the apple pie mini things… he loves those Apple pie things, when I buy them for him he does extra chores on my honey do list!!!
The pizza is cold but the desserts are goodthe struggle is real sometimes

This pizza was terrible and took almost an hour and half to get here even though there was only a ½ hour original wait time. I had called once when it was 20 min late and again when it was 45 min late and it still took another 10 min after that. When I called the person on the phone said the delivery river had called back to the store and said there was problems with the delivery before mine. When the delivery driver finally showed up he had no idea what I was talking about when I asked. I checked to make sure the pizza was still hot — it was warm enough and I was starving so I paid for it. Upon actually eating the pizza it was soggy on the bottom and their «specialty crust» was nearly inedible. I forgot to check the breadsticks I order to see if they were hot and they were completely cold and chewy. SO GROSS!

I normally get pizza from local owned businesses. I ordered a large pep/​sausage and wings online. The pizza was delivered in a few mins. There was no sauce on the pizza at all. Just cheese and meat. Yuk. Dry and disgusting. The wings were good. I will never eat at Pizza Hut again.

Absolute worst Pizza Hut experience I’ve ever had. Ordered online and came in at the estimated time, was told 13 more minutes. Waited another hour and watched several people come in and out and pick up their pizzas. At the 20 minute marked was told would get a discount and pizzas would be done shortly. At the 45 minute mark asked for the manager who apologized and said he’ll take care of it. At the hour mark pizzas were nowhere to be found. At the hour and a half mark decided it was finally time to write a review and prevent starting an argument in the store. Would have walked out a long time ago if we were starving and weren’t told at every time mark that it would be done and ready. Was told multiple times «the pizza is getting cut right now». Pathetic excuse of a Pizza Hut. The manager Dante was nice and was trying hard, but the employees really took brought him down and held him back. At one point saw an employee take a slice of pizza out of a box in the warmer and eat it while the store was full of customers. Meanwhile I’m typing this while watching the front employee playing on her phone.

I gave this place multiple chances and everytime they fail me. they estimate 45mins almost always shows up in 2hrs if your lucky. my last stuffed crust pizza was actually cold after waiting for so long. horrible place, im now forced to prder dominos

Pizza arrived 2.5hrs late (on top of a 90min delivery estimate)… so 4hrs after placing the order. When I called them on the phone (repeatedly) — no answer (ordered online). Very frustrating. Never ordering from this store again.

The stuffed crust pizza is occasionally undercooked but its better than my old Ocala, FL pizza hut. I also like their bone in wings with the bar-​b-​que sauce.

I love pizza and Pizza Hut just does it for me every time. This particular location doesn’t appear to be as busy as other places. The best thing to do though is to always order your pizza online or call it in. Then all you have to do is drop by and pick it up. They are also connected to a Wing Street so if you need chicken wings with your order you can have that added as well.
Warning: Their parking lot is small, however I’ve never seen it too busy there as there is nothing else located around it. They do deliver if you need them too, but they’re so close to my apartment that a walk or a small drive is worth it.