Enterprise Rent-A-Car

We placed a reservation for a vehicle for the next day. Flight was delayed overnight by two hours called even though they were closed and no way to leave a message. When arrived called for vehicle and was told no vehicles left and they have a one hour call policy. Never told that when making the reservations. When I asked to speak to the manager the girl on the phone stated she was the manager (said her name was Christina) so I proceeded to explain I was never told this policy and should have been and I got nothing but a nasty attitude and the blame placed on me. I’m not disputing the policy, just that I should have been told it and possibly them adding an answering machine or service if we need to delay our reservations in the middle of the night.

Well, again I was stuck in Norfolk waiting for a flight. I needed to get to Dover for a possible flight out in two days, so decided to rent a car and drive one-​way to Dover as I have done many previous times. I called Enterprise hoping to get a good deal, and while it was quite high, it seemed to be the only alternative I had at the time. I was told the driver would pick me up outside the naval base air terminal. I walked out when the driver called me, and the car was about 70feet away. Of course again NO assistance to get the 65lb suitcase into a tiny car that was visibly filthy inside and out. At the office the blonde woman asked me if the car was okay, as this would be my vehicle. I mentioned how filthy it was and she mentioned she could have it cleaned; I declined but thought it strange she had mentioned if «WE» should clean the vehicle. The vehicle should always be cleaned all the time in MY opinion. I thought she stated ¾ full on gas when I finally drove off, and they knew I was driving to Dover with a printed paper directions I had requested. I stopped at the Chesapeake Bay Bridge to sightsee a little, and that’s when I realized the tank was almost EMPTY. It was a digital gas gauge and showed two tiny thin bars as to remaining gas level. It wasn’t even a quarter full, but much LESS. By time I was off the northbound Chesapeake bridge, the gas gauge was flashing as I was on fumes. I was told later than the man who started Enterprise was prior military. If that’s true, he would be disgusted as I am, to see this type of «service» and constant delivery of filthy vehicles to their clients. But the CEO won’t ever know of the complaints because they simply do NOT care, and won’t take action on any of these disgusting vehicles and employees who do just enough to earn their paycheck that they do not deserve at all. Am I happy? No, but Enterprise doesn’t care. West or East coasts, Enterprise is disgustingly filthy and poor service.
Stay away from this office, and stay away from Enterprise!
UPDATE: I went to the Enterprise website and found an email address to which I emailed them
For customer service concerns:
Please visit our information page or contact us at 1−800−264−6350 or
.
This is the automated reply I got: «You have replied to a system generated email from a mailbox which does not accept inbound messages.»
In other words, it’s impossible to contact corporate Enterprise which proves they don’t care. What a great tradition! grrrr

Late picking me up but the car I received was clean, odd I have to point this out but Ive seen worst in the past .and great on gas. I got the Fiat 500 in black and that car is Outstanding on gas and comfort surprisingly …