Camp Woof of Norcross

So, it’s gotten a little better. Their frequent-​buyer program is electronic and quick, and depending on who’s at the counter, you might get good service — not from the woman, but from the man or the owner. Still, though, this place is all about the grooming/​boarding business, not retail, so you will always be ignored in favor of a dog owner picking up or dropping off, no matter how long you’ve been standing there. I don’t necessarily fault that decision — it’s probably where they may their money — but as someone who goes to buy stupidly expensive cat food (my cats rule the house, obvs), it’s just annoying.

Caution — indifferent, inattentive staff monitoring dogs. Used them for boarding and day care for 6 – 7 months and the quality of the people overlooking the dogs has fallen off a lot. That said, the greeting staff are great and will listen — but the owner either won’t hire better staff or doesn’t care himself. Suggest you visit Camp Bow Wow in Duluth (5 miles north) for a much better run facility (admittedly more expensive though).

My pups love Camp Woof! The staff know them by name when we walk in. Their grooming services are the best in the area. We attend daycare and board our pups when we go out of town. I am happy to know that my dogs won’t be in a cage all day when I’m boarding them. Their store has a vast selection of dog and cat products. I’m usually in the discount room looking for great deals!

Although they have a tremendous election of food, treats, toys, etc., we primarily use Camp Woof for their day care. Our boys go daily and occasionally on weekends. The rate is discounted on weekends and they are very accommodating.
The staff has been very friendly and interacts well with our dogs. Their rates are competitive and they offer hours that make it possible for you get their after work even with Atlanta traffic.
They also have cameras so you can check in on you dig throughout the day, but you have to buy a 3^rd party app.

Fairly good place with alot of variety on cat foods. I came here several times to get some nongrain cat wet food. Prices are about what to expect. Unfortunetly i have to pass the intersection from jimmy carter and i85 exit to reach from my home and thats a hassle that prevents me from coming back. I would recommend this place if you live near buford hwy.

So it was time to find a new day care for Vino and make sure he stays socialized and well fed and came across Camp Woof on Unilocal.
All kinds of food for dogs and cats can be found here, treats, toys, costumes, special vitamins, sprays to deter bad behavior even the cutest cap ever sadly the wrong team.
Half days and full day of play are offered if you are going to leave doggie for the day make sure you pick she/​he up by 7:00 p.m. or a $ 10.00 late fee will be charged. If you do not call them by 7:15 p m. and let them now what is going on expect your dog to be boarded for the evening and you will be charged.
The first visit is free so that Camp Woof can make sure your dog will fit in and plays well with others so drop him off for a couple of hours. In case your worried the dogs are divided into two groups large and small if there are personality issues or your dog is older they will place them into a group that is fitting.
I have brought Vino with me to shop a couple of times and can truly say he likes it here so when I made a last minute decision to try his first day of play here he literally jumped into the car.
Grooming is also offered, make sure to call in advance only four dogs a day are allowed so that the groomer is not rushed and this is a huge plus in my book Unleashed could learn from this. If doggie is need of a bath between groomings there are two tubs in back where you can wash him yourself for a small fee.
The staff has been friendly and knowledgeable even the owner has introduced himself if you have any questions just ask

Store — best selection and excellent customer service! Great finds and very knowledgeable owner. Definitely will be back to try some of their services for our dog. Self wash $ 12 shampoo, towels, aprons included!

There is so much for your pet to do. The staff are wonderful and do a great job with the pets. Activities that will keep your pets happy and healthy. Grooming costs have increased, make sure you get prices in advance.

Price has increased a lot for grooming and they don’t tell you upfront. They are in transition with their groomer who sets the cost. Front desk is still nice.

Where to begin…
Signed our little pup up for daycare and she didn’t even make it her first day. The point of daycare is so our little ones have a place to be while we’re at work right? Tried to drop her off and after waiting 15 mins when we had to be to work, they told my husband to just leave her in the hall. He went to take off her leash and they said to just leave that on. So, it’s her first day of daycare and not only are they in no rush to help, but they expect my little pup, who was nervous, to just sit in a closed up hall by herself, with her leash still connected to her!!! They didn’t even go up so she could sniff them. It wouldn’t of taken much for them to say hi to her so she could be calm. I can understand that it is a business and it can get busy but there was just no care. I mean if you’re going to treat my little one like that while daddy is there, what the hell is going to happen when he left? I mean God only knows how long she would’ve sat there by herself. It wasn’t even a room, it was a hallway! I’m beginning to think daycares around Atlanta are not a good choice. If you care at all about your pet and they’re more of a child to you than a pet, stay the hell away from this place! They didn’t even bother to call and say anything to us. So unprofessional! Business management is lacking here, along with compassion for animals! Just saying.

We have been using Camp Woof in Norcross for over a year, but customer service has started to go down hill recently. Typically when you walk into a business of this size, you expect to be acknowledged at least. The last few times I’ve been in, the lady behind the desk didn’t as much as nod. The last time I was there, she was on the computer and stared at it until I had to ask HER for help. I might take it personally if I had not witnessed other customers experiencing the same thing. Another problem is the last two times I’ve used the daycare, my dog smelled so strongly of urine, I could hardly stand to be in the car with him. I really like the convenient location and reasonable prices, I just hope these issues are addressed before I’m forced to go elsewhere

Just moved to the Norcross area and needed a new place to buy dog food. I tried out Camp Woof twice and will not be returning. Staff is not friendly and they didn’t keep the food I needed in stock. Employee tried to get me to switch my dog’s food because they didn’t have what I needed in stock.
I had to buy a five pound bag to feed my two mastiffs. The employee kept trying to get me to switch my dog’s food since they didn’t have the appropriate bag in stock, but this is a big NO. Anyone who has a dog with a sensitive stomach knows this is not an option. This employee SHOULD NOT be advising customers to suddenly switch dog food.
Then since I had to buy a tiny bag, I had to make another trip to their store. Unfortunately, I was cutting it very close to their closing time (my fault) but I called ahead to ask if they could wait on me (I am literally 2 minutes away from their store) and the same employee who tried to get me to switch dog food told me that they would absolutely not wait. I get it, I was close to closing time however, he decided to give me a lame excuse about how their system shuts down exactly at 7:00. Didn’t sound like the truth to me…
Needless to say, I will not be going back.

Maggot!
I always used to buy organic treats, prairie dog antlers, and honest kitchen dehydrated food for my bulldog who has an endless list of allergies. Needless to say, I’ve spent hundreds of dollars at this store. I have never walked out spending less than $ 60 at this store. The service was never that great, but the convenience of the location and decent selection of human grade and organic treats had me coming back.
One day, I opted to buy a cheap beef bone for less than $ 5, and when I opened it, a maggot fell out of the bone. Being petrified of bugs, I lost it. After screaming and shaking for 10 minutes, I had to calm down just enough to tell my 7 yr old that everything was alright, but had to ask him to kill it. I was a wreck. Excessive, I know, but I am deathly afraid of bugs. Immediately, I threw the bone away in the bag which had the receipt, but I honestly didn’t think it would be a problem to go back to the store, explain what happened, and get store credit towards my next haul of treats.
I went back today, and was refused store credit. The employee called the owner, and advised me there was nothing they could so, and that any body could tell a story to get a new bone. I was pretty annoyed. After spending as much money as I have at that store, they lost a customer over a few lousy dollars and a maggot. Obviously, it’s not the money I am upset about. It’s About the principle, and clearly this store has no sense of it. I am very disappointed.
I’d rather frequent a cleaner store, anyway.

Our Lab mix loves Camp Woof! He is always so excited to go there, whether for boarding or just day care.
More importantly, the staff there is very friendly and loving of him and other dogs.

Originally, I adored Camp Woof because my dog was always so excited to go in and the employees at the front desk seemed so happy to see him. I really liked the fact that he was supposed to get play time with other dogs during the day, and that I could view the online doggie cams to see him while he was there (though I didn’t take advantage of that feature early on). I would board him a few times a year when I had to go out of town and couldn’t take him with me. Every I picked him up, though, he was extremely hyper and wet. I was told that he had knocked over his water bowl, but I was never told there were any problems with him and assumed I was being told the truth. This year my boyfriend and I adopted another dog (a smaller female) and boarded them both overnight. The first time we boarded them both, we didn’t seem to have any problems other than them both being hyper and wet, but we weren’t told that there were any issues by the staff. Although my boyfriend checked the online doggie cams, he never saw either of our dogs, but we forgot to ask about it when we picked them up.
The last time I boarded them both, my boyfriend actually tried to use the online doggie cams to see them playing with the other dogs, and despite watching for hours each day of the weekend, we never saw either of our dogs. When I picked them up and asked the staff about it, I was told matter-​of-​factly that both of them showed aggression towards other dogs and that they both nipped at other dogs, so they were not permitted to have play time with the other dogs. My male dog is very much a beta dog, which is why we purposefully adopted a smaller female so he wouldn’t get bullied, and neither one of my dogs have EVER shown any aggression towards other dogs at the dog park. I was assured, though, that they got individual play time when they were taken outside for potty breaks. I asked the employee why I was never told of this on previous visits, and he rather smugly responded that I had been told when I picked up my male dog for the first time I boarded him (I absolutely hadn’t), and that because it was my female dog’s first time boarding (it wasn’t), they didn’t realize it before. I also asked why my dogs were always wet when I picked them up and was again fed the line that they knocked over their water bowls (they’ve never done that at home). To make matters worse, BOTH of my dogs came home with a rash on their tummies. When I took them to the vet about the rashes, he said it was a skin irritation from sitting in a wet kennel for extended periods of time. My vet also explained that they were likely hyper when I picked them up because they did not receive enough exercise while being boarded.
I was horrified to find out that my dogs weren’t receiving any of the perks that motivated me to use Camp Woof, and I was outraged at the smug treatment I received when I asked about these issues when they came up. Needless to say, I will NEVER subject my poor puppies to Camp Woof again!

We boarded our yorkie for 3 days and got a call the second day for an employee named Leanne who told us our dog was bit in the ear and was taken to the vet. We come in to find he was bit on the neck instead. How do you mistaken ear for neck? Are they really paying attention to your loved pet?
We were still charged full price and was not comped or given a discount. We were told we didn’t have to pay vet bills and that was enough by the African American male employee there. Did you really expect for us to pay the vet bill?
Never coming back again. poor service!

We are longtime dog owners and frequently use overnight boarding. This review is based on 2 days of day care and one week of overnight boarding. This is the third local overnight boarding facility we have used and we prefer this one over the others. Its really simple:
1) they have a top quality facility that permits free play both indoors and out.
2) both the owner we met and staff seem engaged, excited, and competent with dogs.
3) and compared to other facilities we’ve used they seem to run a calmer pack.
All in all our dog Tillie had a great stay.
Let me explain #3. Get a lot of dogs together and you’ll have a pack, not just one dog. The staff needs to manage the pack dynamic so that together the pack is orderly, playful, and calm. This isn’t easy as the pack is constantly being modified with new members being added or taken away. We have a high energy dog who will, if the pack lets her, turn into a little fireball of crazy behavior. She’s also a bit fearful upon being introduced to a lot of dogs at once. We observed the staff member carefully introducing our dog to the pack in a way that minimized the stress on all involved and quickly resulted in our dog being playful but not frantic. This is a far improvement over just tossing dogs into a pen and hoping for the best.
I also wanted to address the «dirty» comment in the other review. Whenever we board our dog anywhere she comes home smelling like… dog. No urine smell. I did observe both on the webcam and in person staff members mopping the floor. The facility appears clean and orderly. Our dog smells no worse than she usually does after a week of dog play at a boarding facility. We dropped off some bedding with our dog and it was returned laundered and clean which is a very nice touch.
One can always book a bath prior to pickup if you want to avoid the dog smell but we never do. We’d rather give the dog a good smell and figure out of the place keeps a clean house. That’s of course what Steven P. did and he got a different outcome than we did. We smelled «dog» but not dirty. From inspecting the facility it looked clean and was being actively cleaned.

While the staff seems to love pets and the dogs are allowed to play all day the facilities were dirty. Were new to boarding so maybe this is how it works, but we needed to bathe our dog immediately to get rid of the urine he had all over him. I can’t imagine that’s normal.