Ken’s Sporting Goods

Rude rude rude!!! I called to ask them a question and the lady was just rude! No customer service skills at all.

Bought my team jersey here last year. Spent top dollar for nice jerseys. Was told would be here for me to reorder anytime. Now they avoid my call and emails. Give me the run around when I get a live person. If you want to avoid headaches trying to reorder replacement jerseys for lost ones or new players then might not want to deal with Ken’s reps.

Best place in town to have anything embroidered! The gals are always friendly and willing to help.

Always on point with League Orders and custom pieces. Pleasure to deal with the same people as its a small family run business.

So I went to U and Urs, which is in Ken’s Sporting Goods, to get Greek letters embroidered on sweaters and they seemed nice when I ordered them, but when I picked them up I had a horrible experience. First off, I needed them done on 5/​14, which they did get done, but they did it totally wrong. Instead of putting the Greek letter sigma () they put an E on the sweater. For those of you who don’t think it is a big deal just picture them putting a Z on your sweater instead of an A. It’s not okay. Anyway, so when I ordered the sweaters the lady didn’t know what the letter sigma was so I drew it out for her on the order form and told her several times how it looks so she doesn’t mess it up, but she did. When I went to pick it up today the lady that I ordered it from wasn’t in yet so I couldn’t confront her about it. The other ladies working there were nice about it and said they would have it done the same day, but by that time the person who I wanted to give it to had already left to go back home for the summer. This made me furious because not only did they ruin the sweaters they ruined the surprise of me giving them to my friend. I still had them fix the sweaters. After I left the store they called me to tell me that they have to charge me double of what they initially did because they charged me incorrectly at first. Instead of paying $ 30 now I have to pay $ 60 for a mistake they made. This was so frustrating. I ended up asking to speak with the manager and she gave me 10%, which was a little better but annoying. Point being I went in to get letters embroidered for $ 30, but ended up having to drive up there twice taking up at least 5 hours of my day and paying about $ 55 for their mistakes. I do not trust this place anymore and will defiantly tell all my friends not to go there. Plus their embroidery job sucks. It’s not a clean cut and the thread keeps coming undone. P. s. Jennifer is the one who made all the mistake…

Michael greeted us and stayed with us the entire time giving us top notch service answering all our questions. He was extremely knowledgeable for a young man. I got all of my boys baseball gear here after pricing against big 5 and sport chalet. Kens had the best prices. 50% off bats too.

If you’re looking for any sports needs this is the best place to go to! Very helpful service from the ladies upfront and sales reps with the team sports! One stop shop for all your gear!

When it comes to customer service for team sports and organizations, Kens gets 0 stars from me. The fact that they have three stars on Unilocal,is a shock to me. In a world where customers increasingly have choices about the goods and services they pay for, Kens is a throwback to an antiquated business model where location, not customer service, is the primary business strategy.
Get a clue Kens, «We will call you when the order is ready, if we don’t call you pick it up on Friday and then bring it back so we can finish“is no way to build your brand or garner customer loyalty.

This has been my 4^th encounter with this sporting good store and every time it has NOT been a good one. The staff is rude and unhelpful. Being that I am new to the area, I was hoping for more helpfulness and that was not at all what I was greeted with. My first encounter was winter ball season I called to check stock on a pair of specific cleats that were sold out around town and was informed they don’t help over the phone. I chalked it up to maybe someone having a bad day. New season, I go into the store to drop off jerseys to be patched and printed on and lady at the counter refused to help me because I didn’t follow proper protocol and bring a list that I wasn’t aware we even needed. I called to check on that order and the lady who answered cut me off and was not helpful at all. She Refused to give any updates about uniforms. Refused to help or check on an order that I dropped off OVER 2 weeks ago. With as much money as they make from our little league you would think they would be kind and grateful for the business being that its a mom and pop. I will take my business to DICKS next time at least they greet customers a bit better and don’t seem to be put out by their customers. RUDE DOESN’T“T EARN MY BUSINESS!!!
FYI: the Embroidery Place inside was helpful and accommodating. too bad they are affiliated with this RUDE business!!!

Shopped here since I was a child, even got my first pair of football pads here, love their product and specialty gear.

it seems if im looking for it kens will have it for my sons football .I went to kens when I was in high school years ago. trustworthy. HOWEVER the service I get just depends what day of the week I go .or who is there .or what mood the store is in .when there has been a problem each person will give a different answer .THE PROBLEM HAS ALWAYS BEEN RESOLVED just takes talking to the right person

Very poor customer service. High prices. Unless you are ordering 30 jerseys for a team or something like that, they will not give you the time of day. I will not go back.

Absolutely love this place, my father got his letterman’s done here and I did my sweater here as well. They are very professional and know what they are doing. I love my sweater and couldn’t be happier with the results. Bummed they no longer do sweaters but will still continue to go to them

This is the worst run business I have ever had the displeasure to deal with. Jason is a liar and does not give a shit about late deliveries or our high school team. There are many sports apparel options and the Corona Norco schools need to boycott this monopoly. They totally screwed up the graphics missed the sweat graphics completely. Screwed up the coaches polos and offered nothing but a piss poor attitude. As of October 2014 and we have not received jerseys ordered in July. There will only be two games left in the season by the time he delivers our Varsity Jerseys. There guys are liars and crooks. Check the Internet. You do not have to use these crooks.

This is your quintessential local sports store which generally does well in catering to the local sports programs and schools. I like that you can order what you need if they don’t have it and it comes in within the next week. They have saved me several times during practices having to run in there at the last minute to pick up a new something or other that was lost but needed for practice. One note though, if you are getting embroidery or any specialty item like that, you will need to check on the status regularly. It is not uncommon for them to delay, forget or just outright screw an order up. Helps keep everyone on the same sheet of music.

If you are good with waiting 3 weeks to get 7 letters and a number embroidered on a bag, then this is the place for you!

Since I started managing my daughter’s fastpitch team, I have been coming here. They have a huge variety of fastpitch equipment. The selection doesn’t change in the off season. You can call and order any item you need. I always get great customers and return calls exactly when they say they will call. Great team prices and they will even allow to take out samples to show parents. I go here just as much as I go to the chain stores, Kens carries items they don’t! Another reason to go here!

This store does a lot of work with the schools and sports leagues in the area. They have a good variety of product. I have been in the store several times. Sometimes I get good service and sometimes I don’t get acknowledged by the staff at all. I would probably go there more often if the customer service was consistent.

Have dealt with Ken’s for 3+ years now for uniforms, sweatshirts, etc. for my youth basketball league. They are always very helpful, easy to work with and fair in price. Great place for all your sporting good needs.