GoWireless Verizon Premium Retailer

We initially came in to get a quote and estimate on switching over to Verizon. We initially had T-​Mobile and hated the service that T-​Mobile provided. As soon as me and my father walked in we were greeted right away by the assistant manager named Ryan. He was awesome! He was patient with my dad and I answering all of our questions. We ended up switching to Verizon and got an amazing deal! He gave us a free tablet and also a free gizmo pal for my nephew! Thank you so much for the amazing service! Verizon is awesome :)

Beware of this Go Wireless store. I had a family member go into this store asking about a new phone. Though I pay for the line he is not authorized to make any changes to this account. He did not know my password. The salesperson at this store changed my password without my authorization or permission and without my knowledge. She then had this family member sign an Edge contract under my name and obligate me for the payments. In addition they had this family member add on extra features to my plan and then sold him a bunch of uneeded accessories. He didn’t understand what he was signing and thought he was getting a free phone. when I explained what he signed and what it would cost he returned the phone and was charged a $ 50 restocking fee when he was told he could return the phone within 14 days without any financial obligation. I spent hours on the phone with Verizon to try and straighten this out. When I talked to the manager of this store he promised to straighten the whole thing out and issue a credit for the restocking fee and any other costs I incurred. But he has not made good on his promise as of yet and when I call he doesn’t take my calls or return my calls. He admitted that what his sales associate did was illegal, fraudulent and violated Verizon policy but as far as I know this sales associate still works there. After this experience I will only go to a corporate store.

I just bought 2 new phones and accessories. Had a great experience with Francisco! Thank you great job!

My fiancé and I initially came here to get an estimate on a phone plan. We walked out with 2 note 4s, a tablet and accessories too! We were helped right away. Ryan was excellent in answering all of questions we had, friendly and professional. Mark the store manager was excellent as well. Definitely happy customers at «The Samsung’s!» Thank you Ryan and Mark!

The worst!!! My salesperson confirmed with me I was getting 3G’s of data (the only reason I signed with contract) and then my first bill arrived and I had been charged overage fees for data over 2G’s. I called to complain and they told me to go to the store to sort it out with my salesperson. I go back to the store, and my salesperson had been «let go» — no surprise. So buyer beware!!! No customer service, just the worst. Not to mention the coverage is spotty. Oh and this is not a REAL Verizon store it’s a subsidiary so if you need a real Verizon store go somewhere else. I switched from Sprint because I own my iphone and had unlimited data and they were phasing out my plan and forcing me to lease my iphone. I guess I will try ATT next…

This place doesn’t even deserve one star. The customer service has NEVER been good here though today the girl had to be the worse I have ever experienced! Don’t understand how she has a job. Not helpful at all and rude! HORRIBLE CUSTOMER SERVICE!

Got Caleb a new phone. We were helped right away and the store is conveniently located with easy parking.

This place Is sucks
and for my opinion definitely damage the Brand as a retailer store of Verizon.
Moneymakers that not give a s*** about customer service, ripoff artists!
Do not go there!
If you have any questions regarding Verizon service that they have no way to make a profit on it they will treat u like pigs.
Wish u guys a bankruptcy!!!

I was so happy with my experience today. Chelsea was very helpful and knowledgable with Verizon products and services. I’ll be back!

My experience is mixed on this visit. I was unhappy in the beginning but I must be honest and say Chelsea made everything right. I would recommend her, she does her best to help.

This store has horrible service! They had like 3 employees walking around doing nothing and told me I need to wait 30 min just to return a phone case! Spent about 5 minutes discussing with the manager how ridiculous this is and he’s telling me that I can’t «cut» in line of others checked in. I told him I’m not starting a new contract or buying a new phone that takes time I’m returning a phone case that takes one min… And that the amount of time we have been talking about this I could have returned the phone case already!!! What an ordeal! I also have my 6 mo old with me and did not plan on spending 30 min in the Verizon store… Also their self serve pay your bill station is broken so If ur coming in to pay UR bill plan on waiting 30 minutes!

Just coming off my last of many previous bad experience with this store. The person handling the «customer service» counter was rude, seemed put out to assist me, and appeared to be having a bad day. I am done with GoWireless!

I had a very similar experience that H. R did. When I read H. R’S post that he posted on 8−22−14 I tend to believe that the same fellow helped me that helped H.R., because the Verizon rep who was rude and mean also told me why his Android is better than my Iphone 5s. This was on Sunday, October 11 around 1:00 pm.
I went in there looking for a case and this guy starts telling me why his phone is better and blah blah blah. I was not there to discuss the pros and cons of phones, nor do I care about any complex he may suffer from. I was there to buy a case for my phone, that’s it. Not a big deal. He then went on to explain all the great things about Otter cases. I told him I had one before and liked it, but then I went on to share with him a bad experience someone I know had with an Otter case. He didn’t like that at all, because as I was browsing the cases and with my back turned he threw a device very hard at the wall right next to my head and asked «did it break?»
I should have left right then, but I stayed because I wanted to see how far this guy would go. Needless to say it got even worse, and to make a long story short I will just say that I will never go back.

I should’ve known when I entered that this was not an actual Verizon store… I preordered my iPhone 6 with the associate Ray and then tried several times to cancel when I realized I was going to wait until Oct 7 and it was in stock at other retailers. After the 4^th trip to the store I finally got someone who knew how to cancel my order that I had been trying to cancel everyday. After cancelling it still hadn’t gotten thru to Verizon to allow my upgrade. I called the store to inquire in which Ray told me ‘who supposedly told you that it was cancelled’ I explained to him that I already cancelled I just needed them to release my upgrade because I found my phone at Sams in stock. He told me I still wouldn’t be able to upgrade until they got the phone in from Apple (oct 7^th) I told him that made no sense at all. I am not under any contract with them until I activate a device which I had not done. He was very rude with me and I hung up and called Verizon. After 2 min on the phone with Verizon they did what they needed to in ordered to give me my upgrade. I’ve never been treated so rudely. And FYI to anyone shopping there… YES you can cancel your order before its received and go somewhere else! I’ve got my new iPhone now thanks to the helpful people at a real Verizon! I would not even give this place 1 star!

This is not a Verizon store they just sell the product. First incident I had to return a new phone they kept giving me the run around. I went to a actual Verizon store and they said they can’t help it has to be returned at the go wireless store. Second incident they messed up the numbers on my receipt which lead to my rebates not going through now I have to wait an extra 21 days for my rebate. Third incident I told the sales person 3 times I did not want insurance on my phones what did he do he added the insurances on both my phones. I caught this mistake a month after when I noticed my bill was high. My recommendation is to just go to an actual Verizon store or best buy. Stay away from go wireless.

The assistant manager dominic was so rude… I went in asking to change my plan and he comes out tell me many ways why my iPhone5s is worse then his stupid android … So who cares if your stupid android battery lasts a week you don’t argue with the customer … I am very very pissed off about this situation and hope he get a talk from his manager

This store the last few times I visited including today is just okay. The dudes who work here dont really offer a lot of knowledge about the phones and not a lot of genuine help. Just seeing how they were unhelpful to others made me wanna leave. I was lucky enough to have found a dock for my Droid for 6.99 so for the price I give this visit 5 stars.