Gentle Dental

If you want to be treated like you’re a nobody, by all means, spend your hard earned money here. Brought my young son here and the dentist that saw him didn’t even have the decency to introduce himself. (Still don’t know his name) Zero bedside manner. Rude and curt. My son winced when he pulled out the needle to give him a shot and the dentist literally dropped the syringe on his metal tray, ripped his face mask off and said «nope, I’m not doing this.». He got up and left us just sitting in the room alone, wondering if anyone was coming back. He is the biggest Jerk I’ve ever encountered. No member of my family will ever step foot in that office again!

Seriously the WORST place EVER. The OS was amazing, the office manager is stuck up. the staff would rather gossip about people like high school kids. I told 3 separate people to make 1 appointment. I get in, wait. They take me back for X-​rays, nope already did that. Sat me down, The most impatient dentist EVER. Looks in my mouth, mind you I just had surgery. I told him the Surgical site hurt, what does he tell me? I am feeling pain from another tooth. NO I think its the gaping hole in my face that is spilling my bone graph (Like little pieces of sand in your mouth) I told him I knew the difference between a cavity and the huge hole. Then I get told «Well make a post opp appointment» WTF was this? a meet and greet? I stated on many occasions POST OP APPOINTMENT. I was told by the OS to make a appointment on Monday for a post op. Which is what I thought that was. Office manager tells me «I’ll reach out to the OS to make another appointment and contact you» Here I am 2 weeks later, no call, email nothing. I call and make an appointment with the OS for What is suppose to be a Post op. I can’t believe how awful this office has been. The one male dentist was a total prick. After my post op I am looking for another dentist ASAP
So I went to my post opp finally. It was much better. However to my surprise. I make an appointment to come back for a root canal (I was trying to give this place a chance) was assured I wouldn’t see the same dentist. The lady at the desk «Maria» tells me your insurance provider is closed on the weekends, I will call for pricing and call you back during the week. NEVER got a call back. I call on Friday. She puts me on hold (same woman) comes back and tells me «I’ve been dropped due to lack of communication with the office» Excuse me?!? When was I going to be notified? When was someone going to tell me? When was this decision made? Were you just going to let me take the day off and come in to tell me I was dropped?
Get This:
I was «Dropped» because I complained. No one approached me to file a complaint, to resolve the issue. They literally just got rid of me. I can not believe how UNPROFESSIONAL that was. When a customer complains you don’t handle the issue you drop them? Are you serious??? You are a medical facility!!! HOW CAN YOU RUN AN OFFICE LIKE THIS!
The dentist, don’t listen, don’t explain. The office manager was sooooo rude. I can’t tell you how many times they said they’d call me or reach out and never did. I have the nerv to complain about the care provided and I’m dropped? I asked to be emailed a reason why or something saying it was their choice. I got NOTHING here I am 2 weeks later and NOTHING.
WORST DENTAL EXPERIENCE OF MY LIFE

If you want quality, caring dentist for your children — DO NOT come here. The dentists do not know how to handle kids (no patience) and they’re always «20» minutes late than your appointment time. If you have insurance it’s best to look elsewhere. Don’t waste your time coming here. It’s a chain dental group that will upcost and not provide quality treatment as you’d expect. The children that comes out is always crying!
[UPDATE: I was able to find another dentistry the same day that offers better care of my child. We have since visited that dentistry (two days later) and are very pleased with their service. Definitely made a good choice for not giving my business to Gentle Dental!]
ONE STAR because zero star was not available, otherwise I’d give a Zilch. Zero. Nada!

Great staff. Maria T is amazing always willing to take my calls.

I have had a lot of checked dental work from different places throughout OC area but was never completely satisfied until I found Gentle Dental. From the front reception desk workers who always greet me with a genuine smile and prompt attention, caring staff like Roberta who keeps me calm when I’m nervous… Makes me laugh and trust them when I’m feeling vulnerable, to the gentle and caring hands of Dr Ha. I thank you all for going above and beyond to care for me and give me the healthy beautiful smile I have now !

While Gentle Dental has many locations, this by far is my favorite! I like it enough that I make the drive from Orange County to Norco. The entire staff is very professional and nice; Noe, the office manager, and Mayra, the treatment coordinator, are very caring and take the time to answer all my questions and make me feel at ease. It is never fun to go to the dentist but they make the experience super pleasant each and every time. Thanks, GD Norco team!

Went this morning to get all 4 wisdom teeth pulled. Got exam and xrays two weeks ago, and the staff who took care of me then were great. But today, oh Lord have mercy. I went in and they hooked me up to the machine and heart rate monitor. Then came the needle for IV. Long story short, they spent 20 minutes alone trying to find a vein. They tried both arms. They bent my arms in weird and uncomfortable positions trying new veins. At one point they said they were in, but when they connected to the propofol bag and opened the valve, it wasnt dripping at all. But the tourniquet was still around my arm tightly, maybe thats why it wasnt dripping? I dont know, im not an expert at this stuff… They stuck me with 7 different needles at least 15 times. And they couldnt hit a damn thing. I was freaking out so bad, i could hear the heart rate monitor going haywire. The asian surgeon guy was clearly getting frustrated that he wasnt hitting anything. And his assistant looked like he was fresh out of dental school. He kept grabbing the surgeon the wrong stuff and forgot to give him alcohol after each new needle he handed him. He even dropped one of the used needles on the floor once. He clearly didnt know what he was doing. The whole time they were trying to hit my vein, the tourniquet was applied tightly still, so tight that when i looked down my arm was a dull red color. Maybe thats why they couldnt hit? They kept telling me, «your vein keeps on rolling, i dont know whats happening. I was thinking to myself, «no you guys just have no clue what the hell youre doing». Then they brought in of the nurse ladies who worked at the front desk in to help out as well. At this point i was so nervous that i kept telling myself «just get out of here just get out of here», but i didnt want to look like a little p yew ess ess why. Then after the millionth time poking my arm, they asked me, «have you had blood work done before? Where did they apply the needle when you went for blood work?» I was like «uhhh, they hit me in all sorts of places before, and first try each time too.» Then immediately after saying that the asian guy was about to hit my arm again and i said F THIS IM OUT, and ripped off the monitor and blood pressure wrap and walked out. They got super quiet and looked down at the floor as i walked out, i could tell they were embarrassed as hell. I went directly to the receptionist and told her what happened and told her these guys are making me too nervous, how am i supposed to trust them to take out my wisdoms if they cant even do a simple medical procedure like put an IV in my arm? She immediately gave me my cash back and i left with my lady… im traumatized to go anywhere to get this procedure done now. Its been over an hour and my arms still hurt like hell from them putting in the several needles they used and wiggling them around trying to strike blood. God i cant even believe this happened… the only thing thats nice about this place is that its a nice newer looking building. Thats it. Do yourself a favor and stay the hell away from this place. You will regret it if you dont.

DO NOT BRING YOUR CHILDREN HERE!!! On her first on her first visit, my 6 year old daughter was nervous and scared. The female dentist did not want to bother with her so she recommended their pediatric dentist, even though she is not considered pediatric by our insurance, forcing us to pay out of pocket. The pediatric dentist who was supposed to be better with kids was just as useless. He had ABSOLUTELY NO PATIENCE OR PERSONALITY and did ABSOLUTELY NOTHING to soothe her. After a few snarky comments to me and my daughter he refused to take her. In the 5 – 7 minutes my husband spent calming her down, they had cleaned up and shut down the office for the day. I pointed out they were open for 2 more hours and they said on Saturdays they have «special hours.» No one there was nice, considerate or friendly. I do not recommend Gentle Dental Norco to anyone.

I scheduled a «cleaning only» at this place. I went and had to wait for a while to get helped. Once the Doctor saw me, he glanced over my teeth and took a couple x rays and told me what was wrong with my teeth. I told him I knew and I just wanted a cleaning today. He acted like that’s something they don’t do very often. I didn’t see a hygienist anywhere to clean my teeth. Instead, after a long wait, the doctor cleaned a couple of my teeth on the top and didn’t even touch my bottom teeth. I still had plaque in between my teeth and had to go somewhere else for a simple cleaning.
On another note, DO NOT GIVE THEM YOUR EMAIL ADDRESS OR PHONE NUMBER. I went here a couple years ago and they will not stop contacting me no matter how many times I’ve asked.

Get a second opinion. They said I needed a deep cleaning and wanted to charge me an outrageous amount. I declined and got a second opinion. Turns out I did NOT need a deep cleaning.

Soooo. My appt is at 11 am, I arrive 10 minutes early, in case they need my new insurance info. I go in the lobby there isn’t anyone waiting nor is there anyone at the front desk. After a 6 minute wait, the office personal, person ask me for my insurance info, I give it to her and I wait aand I wait, others who came in after me are being taken back, not me!!! Office clerk Iinforms me me my insurance is valid, wow. Really!!! I still wait and wait, over 45 minutes in, office clerk tells me, I should be called soon. By this time I’m done,. I kindly inform her I am not staying, if they cannot respect my time, I do not feel it is good customer service and I want to reschedule. Office clerk is a bit annoyed and had many excuses as to why I had to. wait 45 minutes plus… As I was rescheduling the dental assistant calls my name, I decide to stick with my stand. and continue to rebook my appt for Oct 6. Detail assistant sees I’m leaving and rolls her eyes. Very professional
NO!!! When has becomker acceptable that we as Patients except that we should expect to wait, when we booked appointments in advances… if this was the market or a gas station we would leave… I came home, called my dentwl insurer and switched providers… Though I must state here that I’ve gone to Gentle Dental for years, not a new patient just new insurance, also in the past I’ve had exceesive wait times. This gal just had enough. Of disrespecting my time… I would recommend shopping around for another dental provider and when looking and booking ask what their wait time policy is… Truly pays off…

As everyone knows Gental Dental has multiple offices. My advice to everyone go to the Norco Gental Dental their office staff is amazing Noah totally helped my husband after horrible experience that he had at the Corona office on sixth and Main. Noah took the time to explain all the expenses in detail and to make sure that we were comfortable with everything that was going on and to get my husband the help that he needed right away. I give this office 5 stars.

Dr Derick is the only one I would trust on my teeth! He’s very picky at what he does! Everything always looks amazing!

I only trust my 2 boys to Dr. Derrick and Alexandria the assistant! Dr. Derrick is thorough, professional and approachable! I genuinely feel he cares about the health of my kids. In addition, Alexandria is extremely conscientious of the needs of the boys’ care and dental hygienes. She always does their cleaning! I wouldn’t trust anyone else, although I’m sure they are all great! Thank you for your care!

First off I have to say how hard it is to find a good, honest, and trusting dentist. Their are a ton of dental offices and dentist to choose from but I refuse to ever go anywhere else but here! Dr. Derick is the best dentist I have ever had. He truly cares about his patients and takes the time to explain the treatment he is recommending. He even teaches you how to read an X-​ray so that you as well have the knowledge and same understanding as he does. The staff is always welcoming and helpful in the front and as well as the assistants in the back. They are always catering to you, and checking up on you periodically through out your visit to make sure you are doing okay! I also was kind of interested in having orthodontic treatment. I am at an age where I was iffy about going through braces again for the 3^rd time. I haven’t had braces since Jr. High, which at that grade level it’s more common. I was informed that they offer complimentary consultations for the orthodontist, I thought sure why not! It’s free, it wouldn’t hurt to see what he would have to say… Then I met Dr. Ray the orthodontist! He suggested Invisalign to me. Invisalign is perfect for someone at my age who doesn’t feel comfortable having a mouth full of metal where it is more visible, especially being a female. After having my consultation with Dr. Ray I was super eager and excited to move forward with my treatment. What made me feel even better, was having a Dr. that was more excited than I was! Dr. Ray was extremely passionate and attentive with with how I felt about my smile and what we could do to make it better. When I go in for my monthly visits for my adjustments, Dr. Ray is always so personable and takes the time to catch up right where you left off from your last visit! I couldn’t be any happier with the dental office I have chosen! I look forward to being a life long patient of Gentle Dental and referring all of my family and friends!

I brought my mother in law to this office because of their $ 25 exam she was having pain and everyone was very helpful the doctor was very helpful and informative. My mother in law is very scared of the dentist but Dr. Derick made her feel very comfortable and got her treatment done and she is pain free. I must say I was very impressed how they took care of her. I would definitely recommend this office.

In an attempt to mix up my reviews, I have decided to do a FAQ for prospective patients of Gentle Dental.
I want to preface my review by saying that my teeth are shit. When I was a child, I had ear infections that consumed my life from the ages of 3 to 10. My parents were cheap and thought that cocaine and stripper parties were a better way to spend their money than getting their child tubes in his ears to alleviate his constant grief. Instead, they got me gratuitous amounts of antibiotics from the same upstanding gentleman that they got their coke from. Needless to say, Columbian antibiotics are not FDA approved and although they helped curb my ear infections, they did a number on the strength of my teeth. I have had dentists tell me that when they drill into my teeth, they «literally crumble away». I have seen A LOT of dentists in my day; I am no stranger to the dental chair…
Is Gentle Dental Norco a nice location?
In a word? Yes. The suite is clean, it doesn’t smell like an ass, and has comfortable accommodations. The dental chairs however, have seen better days. When I saw them for the first time, I couldn’t shake the notion that these chairs have probably had their fair share of blood, teeth, semen, and tears cleaned off of them with a mixture of bleach and simple green. I actually had a chair give out mid procedure one time and I fell backwards into the dentist’s lap; I wondered how many times it happened in the past «on accident». The procedure rooms are semi-​private and have a large cutout in the wall between them, so you can hear the patient next to you getting fucked harder on the cost of the procedure than you are.
Is Gentle Dental gentle?
Absolutely not. I feel like if your name is Gentle Dental, there is an implied value that you might take extra steps to live up to your name and be, well, gentle. On my first treatment the Dr. treated my mouth like it was Jodie Foster in The Accused… for 3 hours. He even wheeled in a pinball machine just for the occasion. On my second visit, I had such terrible anxiety over the impending procedure that I smoked an entire eighth of medicinal grade marijuana in the car 10 minutes before the appointment. It didn’t help. We basically lived out the plot of Deliverance under the guise of «a routine filling» at 8 AM on a Saturday morning.
Is Gentle Dental expensive?
Gentle Dental’s individual procedures are not all that expensive with the right insurance, but they are going to convince you that you have more problems than you actually do. Remember how I told you that I had really bad teeth at the beginning of this? Well the only silver lining to my shit teeth situation is the fact that I have extremely healthy gums. My first visit to GD, they told me that I was literally 6 hours away from having full blown gingivitis and that I needed a deep cleaning STAT. The cost of this procedure with the extra germ fighting, super duper, specialty strength, gingivitis-​ass kicking, antibiotic rinse that they will sell you until blue in the face… was in excess of $ 1,000 without insurance. If they can prove to me that the deep cleaning serum is anything other than water and baking soda, I will eat my keyboard. They bank over $ 1,000 per procedure that takes a hygienist less than 30 minutes to complete. They push this on every patient.
Does Gentle Dental do good work?
I don’t think so. The Dr. SUCKS at numbing… just outright is no good at it. I have a pretty good pain tolerance, but this place had me squirming 90% of the time. I’d tell him that I could still feel the pain and he would get frustrated and jam that goddamn needle into the back of my mouth, on one occasion causing myositis. Not being able to open all my mouth all the way for 4 – 6 weeks really interfered with my weekend plans up at MJ’s in Los Angeles. If you are at work, do not Google Image it.
Is there anything else I need to know about Gentle Dental?
Yes. The real catalyst for me taking the time out of my day to write this review and warn you all is the fact that I received a bill for $ 900 from Gentle Dental. After my last procedure, I made sure to pay my account in full because it was my intention to never return to GD ever again. I called my insurance company first to make sure everything with billing went smoothly on their end. They said everything on their end went off without a hitch and suggested that maybe the Goose had GD feeling loose. I was trying to avoid calling GD at all costs because it felt a lot like calling an ex to tell them that you have VD and they should probably get checked too. You don’t like your ex so you’d rather they figure it out on their own. After a few back-​and-​forths we got it figured out.
*Mic Drop* I’m out.

I’m back! This time for the orthodontist and oral surgeon! Again my experience has been wonderful! One of my boys had his wisdom teeth pulled and another son had braces put on. In both cases the staff was helpful, kind and professional. The assistants were great with my boys and kept me updated during the procedures. The orthodontist is incredibly personable and expresses compassion.
I rarely have to wait very long for appointments which is important since life is so busy. I would recommend this office to anyone!

I am completely impressed. With the professional behavior, attention to the patients comfort.
Dr Derik is a stud. Fast, effecient, and wholistic in his approach to a solution. My mouth was a mess. To many years of negligent, and thanks to Dr Derik, I’m moving forward… without pain.

Love the staff here at Gentle Dental Norco… being greeted by Estella is always a cheerful treat… and most importantly… I trust Dr. Derrick with all my dental needs!!! Before coming to Norco dental– I didn’t know what scared me more… the dentist chair or the final bill. I’m never concerened that they are trying to OVER recommend unnecessary procedures which is a Plus… I like the way he explains my time frame to allow me to choose preventive care to save with Future cost… another unexpected surprise was my Orthodontist Dr. Brandon…I was dreading wearing braces at the age of 47… uggghhhh!!!
Thank you Lorineta, for following up with my ins. Dr. Brandon suggested Invisalign… and I am just loving my straighter teeth… and can’t help but end this review with amazing SMILE