Advanced Towing

My vehicle was stolen while I was at the Riverside Breast Imaging center 4 days ago, when the car was found late in the evening 2 days after, I was told the tow would be free because I was the victim of a theft. I called this company since they received my vehicle from the officer to find out what steps I needed to take to get my car back and was met with an extremely hostile man, who proceeded to yell and interrupt me, further more even cussed at me before finally hanging up without answering anything! I received bad news while at the screening center and 5 mins later find my car stolen just to be treated like I was the criminal by this company. Unacceptable and I am filing a complaint with the BBB! Worst company I have ever dealt with.

The owner is the biggest jerk ever!!! Do not waste your time using this tow yard! I highly recommended using a different service!!!

My daughter had a unique situation last night in Norco, and I called Advanced Towing for help getting un-​stuck. Ceasar arrived right when he said he would, and was quick and courteous getting us back on the road! We appreciated your help Ceasar, thank you!

My hubby notifies me that his truck won’t start. He leaves for work in one of our other vehicles for me to call AAA, to have it towed to the dealership. I get in the worse mood when one of the vehicles won’t start. … All I can think about is the $$$$ flying out of window. I emeditly call AAA, and they dispatched a local towing company called Advanced Towing. I’ve had plenty of tow service in the past but this one was quite frankly the best service from the rest. Edward shows up exactly on time. Edward, was very polite and professional. I definitely recommend using their service and appreciate Edward, making a annoying situation so easy.

Last night around 7 pm, my car wouldn’t start, called AAA for tow service, Don from Advance Towing (Norco) was dispatched to help me. He was super polite, asked me what was the problem, told him I think the starter has died. He said he would perform some quick fix hoping it would solve the problem, he proceed to give my car a jump to make sure the battery performs well, didn’t work, tapped on the starter with a small hammer to see if it knock loose a jammed gear, didn’t work, he then told me it has to be towed. I really appreciate he did everything he could to make sure towing was the only way to go. His willingness to help is something we don’t see very often now-​a-​days, such a super great guy. Thank you Don.

I experienced a blown tire yesterday afternoon. Called AAA and they assigned this to Advanced Towing (since I was in their neighborhood). The tow truck operator was named Richard. He arrived after what seemed like a short period of time. Considering I called a 630pm, that was an accomplishment. If you know anything about traffic on the 91 at that time on a Friday night, you know a quick response is appreciated. Richard was FANTASTIC. He shook my hand, introduced himself, and got right to work. He even gave me a bottle of water. Once I arrived home I called AAA and gave them some feedback, but also wanted to do it here to. I had a great experience with the tow company, and their operator Richard. (however, the blown tire experience wasn’t so great) I would gladly use them again, or hope AAA assigns me to them if I’m ever in need in that area.

Today, I had a dead battery and called AAA. They dispatched Advanced Towing to service my call. A very friendly, clean cut gentlemen by the name of France, showed up within the time frame I was quoted. He inspected the battery, jumped it and did something I had NEVER received from an AAA call, he thoroughly cleaned the battery, its’ posts, and applied an anti corrosive agent. Of course, all done with my permission requested prior to performing the additional service. France went above and beyond a typical call, had a pleasant, enthusiastic yet professional demeanor, and for that I was impressed and very much appreciative! I hope he is retained by the business, Advanced Towing, at any cost for many years to come. Thank you France!

I am very unhappy with the fact that my car was damaged during the towing service provided by Advanced Towing. As a AAA member I was provided Advanced Towing and I would never use them again. I cannot recommend them due to the fact that they failed to take responsible for the damage that occurred during their provided towing service.

Showed up on time, very professional. They were able to swap my battery in a matter of minutes. Couldn’t be happier.

I called AAA because I needed to change a flat on my Dodge Ram 1500. They dispatched Advanced Towing. This company arrived within the time frame promised. The driver even check the tire that came off to see if i had a leak or nail which he found none and told me i should double check with a tire shop since they have better equipment. The driver was very professional, quick and efficant. I hope AAA dispatches this company again.

If you need a tow you had better hope AAA doesn’t call Advanced. I needed a tow from Corona to Beaumont and called AAA. After waiting 45 minutes with no updates, Advanced’s dispatcher called me, I missed the call and they didn’t leave a message. I called back and the dispatcher says «Oh yeah, well we have a REALLY high call volume right now so it’s going to be at least another 2 – 3 hours before we can tow you ALL the way out to Beaumont… If you don’t want to wait you should call AAA and request a reroute.»
Two things; 1) if you have high call volume and can’t take care of my tow then why wait until you were already supposed to be there to call and let me know it’s going to be «at least» 2 – 3 additional hours? 2) if your company was sent my service request then why don’t *YOU* call AAA and tell them that *YOUR* company isn’t able to take the tow within an acceptable timeframe? The nonchalant «sucks-​to-​be-​you» attitude was the icing on the cake.
Fortunately, AAA dispatched Angelo’s Towing and they showed up in no time, were very professional and have top of the line tow trucks.