Walmart Vision Center

Excellent experience here. Everyone is so professional, Dr. Patel was great. He explained everything throughly and had no issues repeating himself. Very patient. The staff was great. The prices were fair, and glasses came in within a week. No complaints here, highly recommend making an appointment before you come in they do get busy and walk ins can have up to an hour or more wait!

My experience with this place is horrible. When I walked in here the first time, there was an old Asian lady sitting in the middle doing nothing. She didnt even say hi or ask if we needed help. I had to ask another lady when she came out to make an oppointment. The next time I came in to pick up my glasses, I was in a hurry. To make sure, I called in 2 times before I came. I got there right before they closed. It was that lady again who was standing with a customer. I asked if she could get me my glasses because I really had to go and I just called in 2 times already saying that I was coming. She was like «No you have to ask my customer first». Really? What kind of service is this? I was asking her nicely. She just didnt want to help. It wouldn’t take more than a minute to get my glasses and I already called in 2 times because I knew I was in a hurry. I left for a while and came back and she just kept asking me to wait so I had to leave and come back the next day. That lady has an attitude. You are not supposed to treat your customers like that.
I will not come back here ever.

The Dr there is indeed really nice and professional. He set me up with a couple of contact lenses so I had enough to wait for my order.
But was disappointed by the sales art. I ordered ‘one year’ of contact lenses and the lady there translated that into 6 boxes instead of 8… She thus told me (after struggling with the math for 20 minutes) that I had enough vision benefit to get a new pair of glasses. So I did.
Now I have used all my benefits and do not have enough lenses for the year. Check your orders and the math!

Note: This review for the customer service that I received
After reading super raving review from Unilocalers, I decided I would like to get my exam done and get my contact lens here. I thought, wow, it’s going to be affordable and apparently, the customer service is super awesome. Oh boy boy, I was wrong. First of all, I know that some Unilocal reviews have stated that the eye exams are either 59 or 79, but it’s actually 87. I was a bit surprised so I asked the counter lady that I saw from online the eye exam fee was cheaper than 87. And this lady really rudely interjected me by saying something like this is an independent vision center and it is not affiliated with Walmart so we do not do that price. Um… Then why are you called WAL-​MART Vision Center? With a stern face, she strongly and slowly spoke with the emphasis on the price, as if I did not understand English. Sure, I understand I was wrong, but if you have kindly explained to me on the new price and how your store worked, I would’ve done my exam and lens here. Small kindness goes a long way people, don’t work in a customer service job if you don’t like dealing with various people. I’m going to a family owned independent vision center next week who will value their customers. Thanks Wal-​Mart Vision Center counter lady.

I went to the Vision Center on a Sunday and it was pretty busy. But the customer service was great. I’m not sure what the lady’s name is, but she was wonderful handling my order for new frames and lenses. I know she’s worked there for awhile and if Wal-​Mart is wise, they will do everything they can to keep her there. She was warm and friendly and handled my order efficiently. Returning yesterday to pick up my glasses I had the same experience. It was with a different person this time. A gentleman who was very friendly and nice. I know it sounds crazy, but out of all the years of wearing glasses/​contacts and having the dreaded task of shopping for new frames, this has been one of the most pleasant experiences. I will definitely return.

The Unilocal reviews couldnt have been more correct! Dr Ford is absolutely great! He really took his time, explained everything to me as at 33 years old this is the first time I have had vision problems. You would be a fool NOT to go and see him.

Was driving home in bad weather and couldn’t see well pulled over and Unilocaled optometrist in the area and Walmart came up with great reviews. Thank you Unilocalers! Your excellent reviews were spot on! Amazing and fast service great and friendly doctor great products and nobody tried to oversell me. I will make the drive and go back from now on.

Very nice and knowledgeable staff. I went here just to get an eye exam for $ 59 since I didn’t have insurance. It’s the cheapest place that I know so far and one of the attended optometrist was super nice.

So after failing my eye exam for my Illinois driving license I figured it’s about time to find out if everything is SUPPOSED to be slightly blurry or if I needed glasses.
I waiting about 10 minutes on a Friday afternoon — not bad at all — and the doctor was so plesant. Since I’ve «never had vision problems before» (in reality I’ve had them since late teens) I didn’t know what questions to ask and was pretty baffeled. The doctor answered all the questions I didn’t know to ask. Afterwards, I needed to pick out some frames and the sales guy was so helpful and suggested important features that I didn’t know existed like glare free lenses since he knew I worked on a computer all day at work.
I ended up getting 2 pairs of glasses, both with glare free and scratch resistent lenses, and the eye exam — total = $ 474. The exam was $ 44.00. They put a rush on one set of glasses and I had them in 5 days — the other set took 8 days. I will definately go here if I have issues again.

I couldn’t agree more with Jade T. Dr. Ford is that good and the prices are that reasonable. Dr. Ford set up me up with at least 6 pairs of free, sample lense pairs, all of different prescription until I got to a pair that worked perfectly. This was after I blew 200 dollars on a half dozen pairs that were the wrong prescription with a different doctor in a different city. My transactions were spring of 2006.

For the first time in my Unilocal life, I wished there were more positive stars!
I know exactly what you’re thinking: «How could any sane Unilocaler rate Wal-​Mart higher than a 2?» Actually, I’m just rating the Vision Center. It may be in a Wal-​Mart, but I consider it a diamond in a. retail store of obscene size with predatory price appeal. I’m not writing to bash Wal-​Mart. After all, don’t you agree it gets old after a while?
Here’s the deal. I am a broke and uninsured future student. My eye sight is worst than anyone’s, except Stevie Wonder. (Isn’t it ironic that one of his biggest hits is «You’re My Sunshine Of My Life»? Hmm, I guess he can FEEL sunlight.) In any case, my former contacts (Frequency 55 Toric) were HELL. Everything beyond 6 feet was blurry. The contacts dried my eyes out within three hours, AND I could feel them. It became very annoying. Anyway, I researched the interwebs for an affordable optometrist. Every website recommended Wal-​Mart. I decided to risk my eyes and head to the Wal-​Mart in Niles.
The Vision Center is at the front of the store. You can’t miss it unless you’re blind. (Hah. erm.) The store –only– accepts walk-​ins. In other words, bring reading material on Saturdays. I came on a Wednesday morning so I didn’t have to wait at all. After completing a few forms, I was taken to a room for what I call three «pre-​tests». The Visual Field test is especially fun if you’re trigger-​happy. After another short wait, I went to the exam room and met Dr. Scott Ford. He is very personable and friendly. In other words, wicked awesome and reminds me of Tony Kornheiser (who is awesome too). I was surprised how comprehensive the exam was. Dr. Scott discovered that my previous eye doctor issued an over-​powered prescription. If you transported me to this vision center, I would mistaken it for a private office. (Almost. The countless cash registers outside the center is a dead giveaway.)
I haven’t purchased my contact lenses yet. Having very poor eye sight comes at a cost. Everything is pricier. However, their prices are reasonable. Do you know how much my exam was? Just take a guess. Well, you guessed wrong. It was $ 79. For a quality exam, that’s quite a bargain. The exam for glasses was around or less than $ 50. I have to return in a few weeks to get new lenses for my glasses. By the way, another plus about this place is that they don’t push you (too much or if at all) into purchasing products unlike other optical chain stores.
For you Unilocal review scanners, here’s the experience in a nutshell: The services here are quality. Dr. Scott Ford is professional, yet he possesses quite a warm personality that most doctors lack these days. (He called me «special», as «in need of –special– lenses to correct her terrible, horrible vision.») The prices are more than reasonable. Forget America’s Best or Pearle Vision, this is the place to go. Five freakin’ stars.