Subway

I went here to grab a quick lunch before work today. I was the only one in the restaurant the whole time I was there. The lady that helped me, Tina, was not willing to give me more napkins which is so silly to have to mention. I have had a problem with the napkin request at a different location but I figured that it was just that one occurence & location when I asked for more napkins and he gave me EXACTLY one more napkin (subway on Central & Devon about a month ago). What is with Subway, its employees, & being so damn stingy with the napkins??? Can anyone explain this? Its RIDICULOUS. How much do these sacred Subway napkins cost?! I ordered two sandwiches at this location on Milwaukee, separately, in 2 different bags. What is ONE measly napkin going to do? I also asked for extra hot peppers on the side for each sandwich, she gave me one & then I had to ask again for 2. Asking twice for things is really annoying, especially at the same restaurant. I try to avoid Subway for this reason, they are so stingey & cheap with EVERYTHING. I won’t be back. That was the last straw. I gave them enough chances. They’re head in the same direction as Jared & Chiptole. Horrible service.

I came here with my mother this after noon 2−15−16. There was two ladies working here one was younger and she was taking care of us. This was the worst service I ever received. The lady was rude and had such bad attitude! Didn’t listen to what I was saying to her. When she didn’t give me what I asked for I asked again and got a death stare! I will never come here again nor will I recommend anyone to come to this specific location! Terrible just terrible service!

Tried to purchase $ 50 gift cards with $ 5.00 bonus package. Clerk asked for $ 55.12. When I said the total was $ 50, she said the additional charge was a «service charge.» I explained that gift cards were not taxed when purchased but tax was paid on the food items when redeemed. Next she said that there was a new «computer system» and she did not know how to do gift card sales. I told her I as not going to pay MORE for gift cards than they were worth. She called the manager/​owner who told her that it was a service charge (listed as tax on receipt though.) By this time I had opened the package and the been charged, so I just offered that perhaps they could give me $ 5 in free food and then call it even. Again the owner reiterated that I had to pay the service charge. I cancelled the transaction. The clerk was very nice, but the owner has not properly trained their staff and seems unwilling to follow typical business procedures. In all, this took 15 minutes to resolve after I had been charged, quite ridiculous for $ 5. In addition, when my order was rung up, they neglected to give me the drink and chip discount, resulting in an attempted overcharge. This is not that complicated! There are plenty of Subway restaurants, I suggest you pick one where the owner know how to run a business.

Great customer service! And the owner is very friendly!

As a rule, I love Subway. Especially their new Breakfast menu, which is phenomenal. For a healthy breakfast sandwich and a GREAT cup of coffe at $ 2.50, you can’t go wrong. However, this particular, franchised Subway badly needs training on customer hospitality. Especially when the employee speaks English poorly as a Second Language, and the owner has no respect for his customers by his actions.
We went in on Saturday morning, and we ordered two breakfast sandwiches and coffee/​drink. We were the only customers in there for the whole time. The woman got my friend’s order pretty accurately, but when I asked her for the Steak and Egg sandwich, I got a measly amount of chopped steak on my sandwich. Since I have eaten that kind of sandwich many times before, I knew how much should’ve been on it, and it was nowhere close to it. I asked her why it was so little, and instead she added ANOTHER helping on top of that, mumbling that this should fix it. Here’s the rub: The second portion she added was much fuller than the first helping! Then when I asked her why the portions were so different, she was having a great deal of problems trying to understand me and even conveying an answer. The manager/​owner came out, rang us up at almost ten dollars for a $ 5.50 meal. I started to argue with him (he said that I asked for a DOUBLE portion of meat, which I did not), but it was a losing battle with the guy. I took my sandwiches and sat down, frustrated, but immediately got up again and felt angry. I wanted a refund and the manager/​owner was fairly rude. He said okay (and I got the refund), but then he insisted on reminding me that this is what I asked for, according to the employee. The manager/​owner was extremely haughty and rude.
Funny thing, after I told my friend at the table that the Subway near our house was MUCH better, the manager/​owner (who heard this) got all apologetic and offered me the sandwich back for free, saying that (again) all they were going to do was throw it in the trash. I declined and we left as the manager started yelling at the employee in their native language, right behind the counter and in the public’s view. How terribly unprofessional!
By the way, I also must mention that I wanted two types of artificial sweeteners in my coffee (Sweet and Low AND Equal). All the coffee condiments were behind the register and not where I could fix it myself. The manager/​owner said that HE COULD ONLY GIVE ME ONE OR THE OTHER SWEETENER, BUT NOT BOTH. What the heck is THAT?
Are we rationing now?
I think that this particular franchise of the Subway chain will never see my business again. The one at Harlem and Dempster is much kinder and cheerful.
Two stars for food and if I could, ONE STAR for attitude. And NO stars for discussing the issue with the employee in their native language in my presence!