Advantage Kitchen & Bath Gallery

I wandered the store without anyone asking me if I needed help for quite some time. Finally, I asked a female sales person sitting at her desk for help. Mid-​conversation, her phone rings, she answers it, I am left standing there while she proceeds to help another customer. When she finally hung up, no apology for the rude behavior. I asked to see what styles a certain color cabinet came in and was told I would have to go to the website. I was told they don’t have catalogs to view in the store. Funny, because I saw a catalog two weeks prior in the store with the same sales rep. Customer Service seems like a low priority for some here. I ventured across the street to Kitchen and Bath Mart where we were helped right away, very nice and professional. I purchased all materials for a bathroom remodel, which is thousands of dollars as you know. I had every intention on spending my money at Advantage, had the rep not been so rude and less than interested in helping me. Your loss and my gain for going to Kitchen and Bath Mart!

My wife and I stopped here after receiving no assistance at Studio 41 for a bathroom remodel we are starting. From the moment we stepped into the showroom, we were greeted and received excellent assistance and advice from Jake. He listened carefully to what we want to do and showed us several options while taking the time to explain the difference in each. No matter what you are looking for, kitchen or bath, Advantage has it all! If you are considering a remodel or upgrade, do yourself a favor and visit this place before you make your purchase! Can’t beat their warranty either.

Huge variety of bathroom and kitchen products, superb customer service. They distribute a wide variety of manufacturers. How can you beat life warranty on a bath tub? Overall a very pleasant experience. Well worth your time to stop by of you need anything in the kitchen and bathrooms.

These guys have treated me well every time I’ve gone in. They know their products inside and out. The last time I went I was ready to buy a new kitchen faucet, but instead, the sales guy realized a place in Chicago might have the part I needed to repair the current one. Yea, it can be chaotic out there, but it is well worth the wait and their advice is worth the time and any savings you might get online (but I don’t think it is much).

A big thank you to George: I’m giving Advantage 5 stars because of their beautiful selections for bath fixtures and for their GREAT service. A year ago we purchased all of our plumbing (shower/​sink faucets and fittings and a mix of other items) for two bathrooms from Advantage. We had a terrible contractor (highly intoxicated at 10:00 am early in the project) and the job has been on hold for a year. We took over as the GC and assembled a squad of amazing sub-​contractors and are on our way to a beautiful home. This week the plumber came through to do a preliminary tour of what we had on sight and found we did not have the proper drain for our bathtub. Long story, but I phoned Advantage and realized early on that I did not purchase the bathtub from then. Still, George stayed on the phone with me, asked several questions and told me exactly what I needed. I was impressed a year ago and am even more impressed now. You’ll do yourself a favor by going by Advantage prior to designing your project. I picked up a deeply discounted vessel sink and my designer loved it. My husband is very pleased with his macho shower set up and I will be delighted once my bathroom fittings are in place and have the bath of my dreams.
I sure hope this Unilocal makes the cut. I just learned that a past 5-​Star Unilocal I gave to another store was removed from the review count and placed in the «Filtered» section as being «unreliable.» Unilocal will not explain what I did wrong. When Unilocal places a review in the business’s filtered section most consumers don’t see those and they don’t count in their average scores. Do yourself a favor and start checking the filtered section of reviews. Unilocal has an automated filter system and you could be missing legitimate reviews, good and bad. In fact, I noticed that as of today Advantage has 3 reviews and an additional 4 filtered reviews. Are they good or bad? Check them out and you decide if they are «reliable.»

I was a little overwhelmed when I first walked in the door, but thankfully, our contractor had told us to talk to Aleks. Saturdays seems REALLY busy, but they have a fairly efficient process for taking names, issuing pagers, and getting customers connected with salespeople. Once Aleks was available, he took us around the showroom and we talked about what we needed.
Ultimately, we needed a shallow vanity due to the size of our bathroom. Aleks immediately took us over to a vanity that we had been admiring when we walked in and told us that it comes in various sizes and is available in the size we needed. Great! We were even able to select various types of wood and stains. The options seemed unlimited, but we had very little problem making our decisions.
The vanity was supposed to take about 2 – 3 weeks to arrive. Once it arrived, Aleks called us and we went to pick it up. Unfortunately, once we got home, we opened the box and discovered that the vanity had been ordered incorrectly. A quick call to Aleks and he ordered the correct vanity, assured us he would expedite it, and offered to deliver the vanity when it arrived, and pick up the vanity that we currently had.
Fantastic customer service! We are very pleased with the final product. I did, however, subtract one star for the error in ordering, but I was pleased with the final outcome.

NEVER to deal with this outfit again.
Request for refund of express shipping charge was met with consternation. One excerpt from the phone conversation with salesperson A: ” … you think (salesperson B) is going to talk to you ?! You think this is some kind of democracy? …”.

I remodeled my bath with Advantage five years ago. Within the last year I had to replace two parts. One was the Toto toilet flapper and second a hinge for the medicine cabinet. Both times NICK from customer service got me the replacement part FREE OF COST TO ME. I had them both within 24 hours. Advantage backs their products and it’s the only place I’ll shop. Keep up the good work.

So I needed glass … lots of glass and faucets too. You can’t have a hip ultra modern bathroom without lots of glass, can you? The showroom is pretty big and the selections almost seem endless. When I first went here the service was a bit sluggish, I found it rather difficult to snatch a sale person to give me some information. After about 20 minutes I was about give up on them and walk out.
And then it happened… this older sales guy looks at me and ask how he can help… perhaps he was kitchen & bath Jedi of some sort and could sense my dismay, because I was really about to walk.
So he turned out to be really helpful, in fact so helpful I got all sorts of crazy visions of how my ultra-​hip new bathroom would look. Then came the reality check of the price. Yeah it was time to scale back the plans of grandeur and go for affordable. Honestly I did end up spending more than I wanted to, but hot darn my bathroom is cool!!!
Pros: Parking, Tons of selection. Helpful (sometimes)
Cons: Service?
Cost: $$$ of 5
Overall Rating: 4 of 5
Recommendation: Recommended