Chrysler on Nicholasville

An update so soon after my latest review?!
Yep… and I don’t know why I didn’t rate it one star last time.
It’s months later and I’m still upset about the cost of this new vehicle we bought, so we decided to see if we could possibly trade it in for a cheaper, somewhat used vehicle or do SOMETHING to lower our monthly payment. We went to another dealership closer to home, had them look over the paperwork and found out that not only did they overcharge us on the vehicle here (as I thought) but sold us a $ 2100 warranty that wasn’t necessary. We could potentially cancel this warranty. WELL… turns out the dealership went out of business in the few months after we bought my vehicle. Just great. They had been doing something shady and promising customers things they couldn’t really promise. There are new owners here now (as of March 1, 2016, I believe) so the place is still open but not under the previous, awful management. SIGH. *angry Laura*

This place is a joke!!! They will rip you off. My friend bought a car with extended warranty and the paperwork they have says she doesn’t…oh and the payment amount is also different than what she is paying. They are not helpful and they do not care!

I negotiated an offer via text and cell on a 2011 loaded rubicon unlimited that was offered online. After being told we had a deal if I gave them a good review, a price was confirmed. I went in the next day to pick up. When I walked in they asked where my husband was. I had been the only person they had spoken with the entire time. felt a little uneasy at that point. I waited for 25 minutes so they could have the jeep cleaned up for me. The owners wife had been driving it and has kids so there could be some crumbs and stuff, they were sure I could understand how that would happen…
They presented a jeep to me. I walked around it and noticed there were some differences. I said, it’s a 2011 right? NO. a 2012, must have been a mistake online. When I opened the door and looked in… It was a completely different auto. No leather seats, no nav or bluetooth, different milage… I looked at the salesman and stated this isn’t the car we discussed. He asked me to come in and have a sear while he investigated.
At that point I was surrounded by 4 men. They seemed so irritated and upset. When I produced the texts and photos of the jeep we had made the deal on they were silent. I asked where that jeep was… had not been on the lot in over a month!!! They then offered to show me other jeeps they had in inventory if the one they had ready for me was not ok.
It was not OK. I left. I will never use this dealership or recommend it to anyone. If you like a creepy used car ambiance, sexist salesmen and unprofessional management this is a great place to start… bait and switch is their specialty.

I won’t be coming back.
Almost two years ago, I was out shopping for a car. I needed a car, and I needed it pretty much that day (a new job starting the next day and I needed my own ride), and I had money saved up to buy a car outright.
Shopping around online, this dealership seemed to have some good cars for sale.
We looked around, and chose a car that seemed to be a good deal. In superficially good condition, and for a 13 year old car had only about 160,000 miles on it. When we went for a test ride, it rode well, no apparent problems. I had enough money on hand to buy it outright.
The salesman put a fair amount of pressure on me to buy it on credit. I had enough money in my bank account to write a check for it on the spot. He seemed to not want that, he really wanted me to make installment payments (and kept repeatedly pushing some sort of referral program, where for every person I sent there to buy a car, I’d get one payment for free off my car). I told him simply, if I can’t pay cash on the barrelhead, I don’t buy it. He reluctantly dropped his insistence on credit.
Well, after I bought the car and drove off with it that day, the problems started piling up.
The first was when I realized, a few weeks later, that the key doesn’t open the trunk. The key was apparently a «valet key», a limited function key you only give to a parking valet, not a regular car key. I called the dealership back about this, and asked for a regular key to be made. They’d make it, but they’d charge me for it after I just paid several thousand dollars for a car I expected to at least get proper full-​function keys for it!
Well, the car itself might not have met the legal standard of «lemon», but for a car I purchased for $ 2000, within a year it needed around $ 4000 in additional work just to stay running, starting within needing work within only a couple of weeks after it left the lot just to keep the front right wheel from falling off (serious tie rod and wheel mount problems). The mechanic was horrified to see the condition the car was in when I took it there, since apparently under the hood it had some serious problems right off the lot.
However, since I bought it used, with high mileage, and was in enough of a rush I didn’t get a chance to get it looked at by an independent mechanic (I’ll admit that mistake, although I thought a major dealership would have checked on it before selling it and made sure it was lacking any massive mechanical defects, a lesson learned on my part).
What made this worse was a year later. I got a followup call from the guy who sold me the car, they were having some big sale and wanted to let me know in case anybody I knew was looking for a car. He asked how the car I bought from him did. I told him about how it needed as much money as it cost to buy it just in repairs within the first 6 months, and how it only came with a «valet key». After a brief pause, he responded with: «Hmm, sounds about right»
What? «Sounds about right.» With that reply, my general distaste for the dealership turned to disgust. I hung up on the salesman and made sure that we’d never go back to that dealership ever.