Starbucks

We are staying at the Sheraton, so this location was great. The coffee was on par with other Starbucks, but the prices were higher than average.
Reason for the two stars? I have been to Starbucks from the west coast to the east, and down south. The service at this location is abysmal, by far the worst at any location I have patronized. They simply do not care how rude they are to the customers. I’ve been here 3 times in 2 days, so this was not a one time deal. There is no such thing as good customer service at this location.

First Starbucks I’ve ever been to where I felt the staff was rude. Three baristas made eye contact with me when I walked in yet only one mumbled hello. My latte wasn’t as warm as what I’m usually served in Starbucks, and the barista drizzled things all over the sides of the cup without wiping it down. No «thank you» or «have a nice day» when I picked up the coffee. Glad I don’t live here because I wouldn’t enjoy frequenting this particular location.

A familiar place to everyone. Good option is you don’t want to have to put too much thought into what you want.

Starbucks in second floor overpass walkway connecting the Hilton hotel with Four points hotels.
Starbucks as a brand is something that amazes me. It’s aka in to Banana Republic. Back in the day many moons ago I was amazed by Starbucks as I was Banana Republic. I thought both of them were so cool and wanted to aspire to enjoying both. Nowadays I’m very meh to both. Maybe tastes have changed maybe both have become so homogenous with competition and new ideas that I believe they are stale.
Prices at this location are Tourist gouge more expensive which is unfortunate but this is par for the course in NF. Drinks are on average $ 1 -$ 1.50 more than regular Sbucks. Quality is okay but it’s expensive for the coffee that you get. Unfortunately many places still yet to understand serving a solid cup of coffee. Mcdonalds is the closest and best to understand this lately to improve their coffee game (I feel like putting a brown paper bag over my head for saying this) but it’s true friends! Sad that a clown can compete with a mermaid with green hair for coffee quality! Go figure, lol!

WORST Starbucks. The black girl with the nice glasses is the laziest, most miserable Starbucks employee I’ve encountered in 2 countries! :)
I asked for extra toasted bagel, she gave it to me cold and rolled her eyes, whined constantly about any order; horrible! Must have been one of these that do ‘well’ in the interview. She hates working here; after 3 days of a conference held downstairs (May 13, 14, 15) multiple individuals mentioned the awful Starbucks employee. I know Niagara Falls, NY is pretty depressing but she needs to leave, quit, get fired. Bye Bye Sheraton…

So I’m on a road trip. All Starbucks are the same, right?
Apparently not. Compared to service received in the past from SB, this was appalling.
1) prices were way higher. I can deal with that, but a breakfast sandwich was almost 8 dollars.
2) the food I ordered was cold. Namely, the cold spongy egg in the middle of the sandwich. (Bleh.)
3) my dad brings his own cup, which is a 10 cent discount. Yes, it’s ten cents, but when the girl at the counter doesn’t count it on his second cup of coffee, she tells him that it’s only ten cents, and he shouldn’t worry about her mistake.
4) when I paid for my drink, I asked nicely for a split between card and cash. When the barista accidentally charged all of the order to the card, he doesn’t apologize or anything, but says «there was enough on your card» and hands me back my cash. I asked him if it was easy to fix, so he tells me «it’s kinda a pain in the ass»
5) this isn’t anybody’s fault of course, but there wasn’t Starbucks WiFi, at least the morning I was there.
Starbucks is great, but hopefully they get better managers at this one. Good customers should get good service.

Holy shi… THE PRICES!!! OMG! Is just because is connected to the hotel? Why so much different vs a regular starbucks … Oh and they don’t do rewards… Really???

Why are the coworkers not wearing hats or hair nets. Your dealing with food service. I would not want hair in my food or coffee.

Typical Starbucks good coffee little more expensive than normal overall clean and good

pretty much the same as any other starbucks. friendly staff, good drinks & moderate prices.

This place is a godsend for anyone trapped at a conference in Niagara Falls. It is conveniently located inside the Sheraton Hotel adjacent to the convention center and as far as I can tell, the only coffee shop in town. I spent a great deal of time there and I was super duper happy to have a place with plentiful cozy seating, nice staff, a variety of snacks, and of course the drinks. No matter how busy it was in there they kept the line moving. The only possibly unpleasant aspect is the number of homeless people who congregate there but while I was there, everyone kept to themselves. None of them appeared to be in anyway threatening but a few could have used some soap. Thankfully they got their coffee and hung around outside at the patio area seating.

It’s a Starbucks so you know what to expect. Unfortunately, this is one of the only coffee shops in Niagara Falls (although one is said to be coming soon to Main St), so there are currently no other local alternatives.
But, for a Starbucks it’s comfortable and has reliable wifi. Unfortunately, they don’t serve any breakfast sandwiches here, but they do have oatmeal for breakfast! I usually get it with nuts and raisins.

This is a nice Starbucks. The only thing is they do not have a scanner to scan your electronic Starbucks card if you use the Starbucks App for the iPhone.

Extremely nice staff and store but my opinion changed when I went to put cream in my coffee. The dairy canisters and sugar holders were absolutely filthy. They hadn’t been cleaned in days/​weeks. Had to take a picture it was that bad but accomplished two firsts. First Unilocal review (couldn’t let this slide) and first black coffee…

My place of choose since moving back to the area from NYC. I have been a Starbucks fan since living in San Francisco. I spend countless hours here and as always, I am happy with my coffee.

I love starbucks for the same reason as everyone, good coffees and the time you want using their wi-​fi. But guess what, this location doesn’t have wi-​fi! What a shame… at least the view is really nice!

Better than average Sbux, drinks not bitter and staff very friendly. I even was able to mooch some tourist info from them, thanks guys!

This Starbucks was a life saver many times during my 5 days in Niagara. To be honest, there isn’t a whole lot on the American side and picking up some snacks for late night munchies here proved quite necessary. The staff was always extremely friendly and the drinks were what you’d expect from a Starbucks. Also, recovering from a redeye flight was made easier by some coffee goodness.
I did find it disorienting that I wasn’t able to get the baked goods I was so used to in California Starbucks’, but that is to be expected as local bakeries are contracted out for the good stuff.