Hill Cadillac, Inc.

I recently leased the 2016 Cadillac SRX performance. Craig and Mark delivered outstanding customer service. Throughout the entire process I felt that they were genuinely concerned about finding the right vehicle and the right terms for me. They went above and beyond to meet my needs and I have already recommended Hill Cadillac to friends and family. Hill Cadillac should be very proud to have team members such as Mark and Craig.

Is it possible to not even give a star? Definitely doesn’t deserve it. We showed up 10 minutes from close due to our back door being jammed and not able to shut making it unable to drive home. We went in and the guy at the desk on 1÷13÷15 closing in the service department said anyone who would be able to fix it was gone. Problem #1…you are advertised open until 6pm, why are none of your employees staying til close? Problem #2…why wouldn’t your employee offer assistance after hearing the problem? Even if he couldn’t fix it, humor us and at least try. Problem #3…after being turned away we stayed in the parking lot to try to fix it ourselves and being parked in your lot, your employer drove up and stopped behind our car… we thought he was going to offer to help however he only stopped because he couldn’t get by our open door. Don’t worry, we closed it so your employee got home safe.
How were we able to get home you ask? Oh we stopped by your neighbors, GMC Buick O’Reilly, you know them? If not you should. They were also closed when we stopped by however the last employee in there offered to help. He offered to help an owner of a Cadillac. Not even a brand of car they service. He was able to fix the small problem and we couldn’t thank him enough.
Will think twice before looking to purchase another car with you. Cars are great. Service however needs some work.