Sleepy’s

Chris was by far the best mattress salesman that I have had the pleasure to work with. He was both very knowledgeable about the mattresses that I asked him about and very respectful when it comes to giving you time to try them out.

We had a great experience at Sleepy’s ! The customer service was phenomenal. If you ever need a new bed or know someone that needs one, we recommend going to see Jack Rocaberte.

Don’t do it. Bought what seemed to be a great mattress, but dips in the middle with two normal sized people on it. They did nothing because you need pictures of the dip when nobody is in it, but, as we have explained over and over again, it simply gives way under normal body weight. Best they could do was offer a replacement for $ 200 out of our pocket.

My son and I had a great experience shopping for a new mattress and box spring for him. My son found one he’d be happy with, A pillow top queen not too soft/​too hard. We went with dual box springs for easier transport. The whole process was easy, unrushed, and all questions/​concerns answered to our satisfaction. We also purchased a mattress protector and two sets of comfortable sheet sets.
Upon delivery the gentleman were very polite and all went smoothly and on schedule.
When putting it together we realized we had two different box springs that didn’t appear to matter. They were nothing more than cardboard, a few thin slats, and material. Dreadful for what we paid for.
After the first year they started to show signs of deteriorating. I tried to contact sleepy’s but our salesperson was always — never there — we were told we had to speak to him. My emails went unanswered.
By the second year one of the box springs were completely broke and slanting to the outside. The other leaning slightly toward the outside and the mattress had an indent right down the middle. The cats loved this crack as it was so cozy for them to sink into.
I actually went so far as to duct tape the box springs alone and then together in hopes of making them sturdy. I then put a 2 X 4 along the indent and a comforter on each side and covering that with two huge, heavy pieces of cardboard in hopes of making a difference. It sort of did for a short while but it was evident there was no saving this $ ¹²⁰⁰⁄₃ year old heap of trash from sleepy’s. I do have plenty of photo’s but cannot see how to post them here.
Still not getting anywhere with sleepy’s and they wouldn’t even allow posting on their website.
I guess their parent company is GE and I didn’t feel like I should have to start up with them. My items should have been replaced for the $ 1200+ I spent on them.
I have now misplaced my paperwork and over the top fed up with this place and put this waste of money trash out on the curb. The city has been called prior for pick up.
I will never step foot inside of a sleepy’s if it were the last shelter on our planet should it become uninhabitable.
{I was working from 8a.m. to 10p.m. so was not able to just run all the way over there}

Sleepy’s on Needham St. in Newton is the place to go. They have a great selection and a great sales staff. Chris Criner helped me to select the best mattress, within my budget. He’s nice, easy to work with and not pushy in the least. He followed-​up with me a week after my mattress arrived to ensure that it was working for me. He’s extremely knowledgeable and takes the time to listen to the customer and not just sell you the most expensive mattress in the showroom. His custom service went above and beyond what I expected!

Chris Criner is one of the few salespeople who is both knowledgeable and caring. I have a subluxation of my lower back and am a stomach sleeper and thus am a very tough customer and he got me the right bed at a great price. I will be a lifetime customer of Chris’ and Sleepy’s.

Chris at Sleepy’s provided us with fantastic service. He was honest and gave us a great deal. I trusted him completely and would gladly return with additional business.

My family and I were greeted by smiling employees as soon as we walked in. Chris helped me find the mattress of my dreams-​we went through 4 or 5 different brands before I found the one that I wanted but he was knowledgeable, upbeat and great to work with. He even gave me a discount on the mattress and box spring!

Great customer service– in store, and at corporate office when I had to change my delivery time. Very accommodating

Sleepy’s in Newton is THE place for mattress buying! They have the best brands, and more importantly, they have amazing knowledge and experience and expertise! Jack is a no-​pressure sales person (and the regional manager) who is patient and takes the time to really help you figure out what mattress is best for YOU, all in a very relaxed way.
I had shopped initially at the Brookline Sleepy’s (which is also amazing!), but ended up finding a mattress at the Newton store that wasn’t shown in Brookline. So I ended up doing the «exchange» and Jack was so helpful in the process.
The bottom line is that I ended up with the best bed for ME, and all with the help of both Jack (at the Newton store) and Randy (at the Brookline store). Both went above and beyond to assist me with this process, all with no judgment on my need to do the exchange.
Do not go anywhere else for mattress shopping — Just go to Sleepy’s!

Buyer beware of Warranty not being honored. Sleepys uses a third party to do warranties. The person was late to the appointment time, never called as agreed, entered home without showing ID. Unknowing nanny let person in, warranty contractor entered bedroom without being accompanied and wrote a b.s. warranty explanation. This consumer will never shop at Sleepys again and I will be sure to spread the word of poor customer service.

Went in today after comparing mattresses online for hours to buy my father a new mattress for his crippled back. After reading reviews of some other Sleepys locations I was expecting to be assaulted by a salesman upon walking in the door trying to upsell me to a more expensive model and sell me a bunch of add ons I didn’t want or need. I had printed out a bunch of mattresses I was considering. Unfortunately all the models I was interested in are all last years models and are only available to purchase online. I knew they wouldn’t have them all but I was hoping for one or two to be in stock. I had a feeling this may happen because on the website the in store only items dont have a price. The salesman explained this and offered to show me this years model. He wasn’t pushy, didn’t try and pressure me into anything and wound up being very helpful. I bought the mattress, a better model than I was planning on getting for only about $ 25 more. I’m glad I went into the showroom because if I’d bought the one online I was planning on getting I wouldn’t have been to happy with it.
The only real negative is the return policy. If I don’t like the mattress I’m pretty much sh*t out of luck because the «disposal fee» if I return it is almost as much as the mattress itself. The salesman did point this out and made it clear PRIOR to my buying it so I have to give him big points for that.
I’m planning on buying another much nicer mattress in the future and I will return to Sleepys and give them my business. If I could I’d give my salesman 5 stars and Sleepys 2 due to their return policy which is totally and completely useless if your not buying a $ 3000 mattress. So if you are planning on buying you really need to go test out the model you want. You can’t compare by the specs online.
On my way out the door I did mention I’d write him a nice review on Unilocal and he told me nobody reads those thing. Lol.

It is really too bad that I have to write a follow up to this review because I had such a great experience in the store. The sleepy’s rep who responded to my original review offering me a $ 50 gift card never replied to my numerous emails and I never received anything in the mail.
That is too bad. Why would you offer this and never follow through, Sleepy’s?
EDIT: Deanna and Kathryn from Sleepy’s saw this follow up and replied personally with emails and phone calls. They took care of it in just a few minutes. I was asked what I planned to buy in the store with the gift card, I told them i was going to put it towards a tempurpedic pillow, and they sent me the pillow I wanted free of charge!
Thanks again, Sleepy’s! I am definitely impressed with the new-​found interest in helping your customers out!