Cellular Sales, Verizon Wireless Authorized Retailer

Buyer beware! I was lied to about my plan and misled about the terms of my upgrade. Understanding that there are fees and small print involved in these dealings, I asked appropriate questions and followed up on my account to be sure everything was handled as promised. It wasn’t. Upon visiting the store to correct the error, I found even more fees were tacked on to my account and that my plan had, in fact, not been changed as per our agreement. With promises of «correcting» the mistake, I left feeling confident all had been resolved. It hadn’t. Since purchasing my phone I have been to the store three times, contacted customer service twice, and been given many assurances that a manager (who never seems to be in the store mind you) will right all of these wrongs. At this point I have been charged an extraneous $ 240 in fees, and who knows how many more will pop up on my bill. I have been a Verizon customer for over 15 years and have never had anything like this happen before. If you want to upgrade or purchase a device do yourself a favor and avoid this store. I wish I had!

I bought a tablet and was reassured I could bring it back in 30 days. But two weeks later and the tablet still in the box I learn it is a little more complicated. They don’t tell you that their «verizon» store is a private retail store with no coordination with the national verizon or other verizon stores. I bought a verizon tablet with a verizon sim for my verizon account but cannot return it to a verizon store but only cellular sales. I am traveling a lot and assumed a verizon store is a verizon store. They didn’t tell me that and now I am not in the area anymore and may not be able to return it because they also will not accept it by mail, as well, verizon would.

They offered me a free accessory. I just wanted my few bucks back for a crappy screen protector. Didn’t happen.