Leather World

I’m surprised by the negative reviews!
I came here after my luggage manufacturer told me to bring my broken luggage here. I wasn’t certain it was still under warranty and the people at the store were extremely helpful and friendly.
Also, they sell cool stuff — gifts, gadgets, travel goods, etc.

Best service most knowledgeable advice. Great local retailers.

Unfortunately, I have to agree with some of the negative reviews already here. I live quite close to this store and brought in a couple of 5-​year-​old suitcases in need of some repairs. Asking some basic questions like «is this covered under warranty?» and «how much will this cost?» — seemingly reasonable questions for a repair — were answered with «is this going to turn into a test?»
I quickly decided to take my luggage elsewhere based on that red flag, and after later reading these reviews, I’m glad I did.

Unfortunately, Leather World’s massive lack of customer care and respect lives up to the other reviews on here. I’d steer clear.
My wife & I bought day bags here for a trip to Paris.* The selection’s fair, high-​end, and you won’t look like you went shopping at Target as you roam around fashion’s ground-​zero. We liked the bags we got. The service is a bit on the snob side of things. When they find out you’re only there to spend ~$ 100 on a basic bag (I was — my wife went a bit… higher end), they basically say «look in the back corner of the store», and move off the hustle someone else.
That said… the bag we used was mine (because, well, husband = sherpa). So, her bag didn’t see much use. That’s important, because there’s really no way one of the straps could have come unstitched due to over use — it wasn’t used. When we got back, she reached out to the store to see if they would replace it, or simply cover the cost of the repair. Considering what they charge, that they should want a reputation for carrying quality merchandise, etc, it didn’t really seem like that big of an issue.
That’s when things when south. Attitude. Huge attitude. Not returning a message, rude in person, etc. Implying she must have done something, so they shouldn’t have to cover the repair (which, was a minimal cost). It became rapidly — and, dishearteningly — clear that this is a store that’s happy to see you spend, but doesn’t want to see your face if there’s any sort of issue, and hates parting with cash once it has it in its hand. In a day and age when Zappos will take back _​anything_​, you’d think Leather World would think about getting a little friendlier with it customers.
The irony is, I’m due for a briefcase upgrade — and, I’ve been told, I can make it my anniversary gift from my dear wife (splurge, in other words :) I came here to see what the best stores in the area were for a high-​end, leather bag, and Leather World came up. I wasn’t planning on writing a review, but after what my wife went through, my experience, etc… well, everyone likes to vent from time to time. Plus: they’re not getting my money. Zappos, on the other hand… just might.
*As an aside, if you haven’t gone to Paris, do so. Tomorrow, if possible. Sell bone marrow if you have to do so to cover the cost, you won’t miss it much.

I had the same horrible expeience with the owner of this store as other posters. I was back in Newton where I grew up and went in to look for a gift for a relative. The owner was helping another customer, saw me and barked at the top of his lungs at me — did I need any help. I said I was browsing and the then yelled at me — only purchasers were allowed in his store, no browsing allowed. I left, never to return. I guess the owner doesn’t need more customers. Was it racism? Hard to tell but it felt like it.
12-​19-​2016 Update: I got the nerve to go back in to get a gift. The wife (I think) of the owner was kind and helpful. So I gave another star because she made me feel welcomed and I bought the gift.

I went to Leather World while on a trip home to Boston. The wheel on my expensive Delsey suitcase broke in transit, and I found them on a google search as a place that fixes luggage.
After a terse phone call with the owner, where he told me he couldn’t tell me a thing without seeing my luggage, I brought in my suitcase. There was only one other person in the store, but the owner seemed irritated to have to help me, and reluctantly agree to fix the wheel by the end of the day — or maybe by the next morning — although I had brought it to him by 10 AM. He didn’t have the right color wheel, but I was desperate as I had several more flights before heading home and needed it to work.
The owner was unfriendly at best — though I’d say rude, if I was being unkind. There was also an older guy behind the counter who I struck up a conversation with while the first guy tried to figure out if he could fix my wheel in the back room. When I asked him basic small talk questions — So, do you work here? Are you from Newton? — he refused to answer any questions, and told me any information was on a «need to know basis». I guess basically what I’m saying is, they didn’t seem to want me or my business there.
$ 28 dollars later, the wheel was fixed — in the wrong color — no biggie, I guess — and then promptly broke off on my very next flight, the very next day.
So, there you go.

Two weeks ago, I went to the London Harness at Derby Street Shoppes in Hingham, MA (1mile from my home) ready to purchase a Jack Georges briefcase I had seen on their website. I was told by not one, but two of their sales associates that the item was not in stock. When I asked if the could call the company and have it delivered in the next five days, I was told a simple «no, there is no way we could get in 5 days.». They wouldn’t even make a phone call! I then called around and spoke with Shelly, at the Leather World in Newton Centre. Shelly’s response to my question was, «Sure we can get it for you. The company is in NJ and I could have it here in 2 days.». Both the store and Shelly are top-​notch and well worth the 25 min. ride! Shelly was so helpful and the briefcase I ordered arrived in 2 days, as promised. It’s too bad that a company like LH could not even take the time to make a simple phone call and make the sale. It’s no wonder they weren’t able to keep alive their store in downtown Boston. A store cannot survive on name alone — they’ve got to keep their customers, and they just lost this one. I’ll gladly give my business to LW and Shelly in Newton anyday!

We went here to buy some new luggage and were extremely impressed by their selection and how accommodating they were on price. Very professional and happy to help us. Definitely 5 stars.

This is a small store (leading to congested shopping some days) but despite that they have lots of luggage and briefcases. I use it for birthday and holiday gifts and travel accessories. They have back and neck pillows and lots of take-​on-​the-​plane travel accessories. They also carry alarm clocks, some reasonably priced gifts. If you are a fan of fine luggage or leather (including wallets), there is a lot of that too — I recognize many of the brand names — just isn’t my thing…

I don’t really know luggage stores too well but this one has a great selection. They have the tough manly rugged bags and the sleek professional suitcases and the quilted vera bradley girly duffels… They also have filofaxes and tons of sccessories for that. GREAT FOR: travelers, jewelry boxes.