National Jean Company

Very confused about the name that needs to be changed online. I wish there was an option to give no stars. Today is black Friday what better day than black Friday to shop right? Well I went in there because I love their jeans and t-​shirts for my fiancé the material is so soft and he loves it. I went in a few times first time was horrible no hellos at the door no «can I help you find anything» no service at all. I still purchased the shirts and jeans no problem. Second time I went searching for a cute dress for my anniversary date with my fiancé and still same yucky service I still gave it a shot nothing changed. Now that the name changed I thought well let me give it a shot well I gave it a shot. The sales girls just looked at me and one of them said hello as if she was forced and could careless kind of tone. I looked around store for almost 30 minutes and I believe he was the big boss or owner he finally came to me and asked if I needed help, smh. It looked like they were drawn to certain types of customers and if you didn’t look like you were «rich» or «well off» they cared less. Matter of fact I’m a nurse and I can say I’m doing pretty good for myself and was looking forward to buying some t-​shirts for my fiancé and jeans for myself no matter the price but no service I rather go to Bloomingdales and get the service and quality. I left and headed to Bloomingdales instead. I get its a store in newton yes newton folks are well off, we get it but you are running a store you actually have to put the snobbish ways on pause to run your business. Would it kill you all to smile, sheesh.

Wait. I thought they were Tobey Gray? Or are they National Jean Company? Or are they Tobey Gray. I am SO confused. If you’re no longer affiliated with National Jean Company, you should 1) change your name on Unilocal and 2) Change it in a google search. When I typed ‘National Jean Company’ into Google, Tobey Gray and National Jean seem to be the SAME STORE!
Back in 2011, I bought a pair of jeans at the National Jean Company and returned them to be given a $ 172 credit. I forgot about this credit for a few years, but it popped up while cleaning out a drawer. So, in 2014, I went into the store, showed it to the sales ladies working at there, and they said ‘All good! No worries. You can spend it whenever you want.’ So, I went back a few times throughout the next few months looking for something I wanted to buy and didn’t love anything in particular. Then I went back at the start of 2015 when they were Tobey Gray (Wait. National Jean?) and they said once again, ‘No worries! You’re all good. We can read your credit and no problem.’ Then I went back 2 months ago to look for something to buy with my credit and once again showed my credit to the sales person there and was once again told, ‘Yes, we can read the credit and you’ll be fine.‘
So, two days ago I go into Tobey Gray, finally needing a new pair of jeans and finding a pair I loved, went to purchase the items with my credit and was told I couldn’t use it because the store is NO LONGER affiliated with National Jean. Wait, what? That’s not what I’ve been told ALL this time. And if that’s the case, why are you still called National Jean on this site and why does Tobey Gray come up when you TYPE National Jean into Google?
Honestly, owners/​franchises mean NOTHING to me. When I bought the items in 2011, money exchanged hands. When it comes down to it, they ultimately have my money. If I can’t spend the money at ‘Tobey Gray,’ they should be able to tell me where I can spend it without an issue since they at least used to be affiliated with National Jean. There doesn’t seem to be any National Jean stores left, so WHO has my money? The better business bureau gives a person 7 years to spend a gift certificate. 7 YEARS! I think I may write the better business bureau a letter.
I wouldn’t give them any stars, but the sales lady was nice and I know it’s not her fault. She was just relaying what her managers were telling her. But this is no way to run a business. They’re crooks.

I would give this place negative stars if I could. Sarah, who claims to be the regional manager, could not have been more rude or obnoxious. I have shopped here on several occasions and was having a quality issue with one of their shirts. Sarah told me that not only was there nothing she would do, but that I could stand here all day talking, and there is nothing that is going to be done to take. Who talks to customers like that!!!
I realize being in Newton Centre there will likely be a certain snob factor, but this is outrageous. I will NEVER shop here again.

It was a bit of a hassle getting an exchange for a pair of pants that were obviously defective, but it all worked out. They «preferred to fix them», but it was obvious the problem would occur again. Thank goodness they were only one month old.

Unparalleled service! I received the most amazing service from Stacy (in the Newton Store) today! Not only did she help me find the perfect sweater, but she went above and beyond! Since I could not make it into the store, she kindly communicated back and forth with me over the phone and text until we found the perfect sweater. Thank you, thank you Stacy! You made it a very wonderful shopping experience!

I usually shop at the Newbury St. location because I live in the city — but was redirected to the Newton store when looking for a specific dress. First, the Newbury St. store staff was extremely helpful with helping me find the dress, checking the system, and then connecting me to the Newton store. When I got in touch with someone there (Carly, specifically) — she was SO helpful. She located the item, and even TEXTED me pictures of the dress so I could see what colors it came in. I mean, it doesn’t get more helpful than that! Not only was this a nice gesture, but she was SO sweet! I gave her my CC info & made the purchase right over the phone. I’m not a huge ‘yelper’ — but I felt this really deserved to be highlighted. When I came on to write this review, I was shocked to see the low rating. To be fair — yes — NJC can be expensive — but this should not be a reflection on their staff and their willingness to help. A well deserved 5 stars for Carly and NJC in Newton!

The jean selection is obviously great considering the store name. I picked up a pair of J Brand’ s here last month after Nordstrom, Bloomingdales, and Lord & Taylor were all out of my size. Helpful employees.

This place Rocks! The staff is extremely helpful, they know there product and the know what fits YOU.

Great jeans, awful prices… if you go to the sale rack (especially if you make a clear beeline for it like I do), don’t expect to get any help. If I had endless amounts of money, I would buy my jeans here because they are fit experts (if you buy full price).

Disclosure: their target customer is probably ten years younger than me.
That said, I like their mix of well-​known and smaller brands. While you can find jeans for more than $ 200, I picked up a $ 40 skirt last fall that’s been a staple of my wardrobe since. It’s cliched but apt: there’s something for every budget.

Not sure if I will come back again. Hard to find parking and not very helpful sale girls.

They really do have a great selection of premium denim here. I’ve also gotten my Solos and Hardtails from here. However the last couple times I’ve gone here I have received the worst customer service. When I entered the store the 2 girls working at the register just looked up and stared then continued to ignore me. I went over to their jean wall and was waiting for someone to help me, specially because I could not reach the jeans I wanted. After I finally had to ask, some 16 yr old came over grabbed them for me then went back to chat with her friends. I received a similar type of service the following time I went with a friend. We went down the street to 344 instead where their selection wasn’t as good, but their amazing and friendly staff found me a pair of sevens that I fell in love with!
The management here needs to speak with their sales associates about being friendlier to their customers. I have heard the same complaints about the rude and unfriendly staff here from other people I’ve spoken to. I would like to say I will continue to go here for their great denim collection and cute clothes, however until the service gets better there is no point when I can get the same items from Bloomies.

One word: Attitude.
As a NNHS graduate I can say I am a Newton girl, and am used to the Newton girl. However, whenever I walk into National Jean I feel like I’m constantly on the defense from some high school kid in a Burberry headband. National does have bomb jeans, but entering a snobby-​high school war zone of a store is not worth even the rarest pair.

This store is a really bad argument for capitalism.
I don’t believe in designer denim, I don’t buy into designer denim, I don’t do designer denim… so I’m not in a position to comment on their designer denim and whether the prices and selection are good or not.
I am, however, in a position to comment on the fact that this place is stylized like an upscale Charlotte Russe, hawking skankwear for the particularly spoiled daddy’s-girl.
Two things really boggled my mind in particular: 1, $ 48 Boston RedSox t-​shirts that look just like any other Boston RedSox t-​shirt. And when did this become high fashion exactly? 2, the viscose «om» scarf with the om written all over it in red ink — the exact same scarf I’ve seen in every bong shop ever and every vender’s table on every college campus I’ve ever been to, normally on sale for $ 15 or $ 20 — ON SALE FOR $ 68. Really now? It’s one thing to overcharge me. It’s another thing to insult my intelligence.
I’ve always liked to ponder upon the idea of «when I’m rich». I would blow $ 1500 on Italian Bernie Madoff pants. I would spend wads on lush, beautifully designed clothing in high quality fabrics, unique things fitted to my body perfectly… but I’ve never thought to myself «gee, when I’m rich, I’m going to squander money by paying too much for things I could purchase down the street for half as much just so I can walk around feeling proud of how careless I am with money and how easy a target I am!»
This place should just rename itself «big giant tool» and get over itself. I’m sure it can afford that 20% student discount since their all stuff is overpriced by at least 50% in the first place.
I walked out.

$ 200 or $ 300 for a pair of jeans? No thanks.
$ 60 for a «vintage» Cal t-​shirt? Nope, thank you.
The only positive thing that I can think of about the place is the fact that parking is extremely easy to find both on the streets around the place and in the main Newton center lot.
I can’t believe that people actually shop there, honestly. Especially in this economy.

This place is awesome for the following reasons.
1.) The jeans, obviously. They literally have every designer jean maker that exists, all organized, neatly folded, and displayed above labels noting the brand, rise, and cut of leg. Everything is perfectly folded and sized. For the comment about not having enough «average people» sizes… they had many more 30+ sizes than 26 – 29. The prices are completely normal for designer jeans. They are not any more expensive than Saks, Injeanius, Bloomingdales, Wish, etc. You may be able to find designer jeans at Filene’s Basement or discount stores, but they aren’t dependable, could be flawed, and it takes a lot of digging. My time is worth something, and I’d rather pay extra for a easy shopping experience.
2.) Sales staff. Yeah, they are young. So what? They were complete sweethearts, extremely personable, and very helpful in helping me find the perfect wash, style, and size for my body. These «high school» girls know a lot more about fashion than other people.
3.) Other clothing. In particular, So Low and Sugar Lips. It’s really hard to find a huge selection of So Low pants (yoga pants, everyone needs at least 10 pairs), and they have tons of sizes, colors, and fits! Sugar Lips are these great one size fits all tank tops that are form fitting and extremely flattering. Wear them under sweaters or out with designer jeans and jewlery. They have every color!
4.) Location. Lots of street parking and easily accessible by the T.
5.) Student discount. 20% off with college ID.
If you are in the need for jeans, go nowhere else. This place is awesome. Best jean selection in Boston.

Frankly, I can’t afford this place — even though I grew up a, what was it? «Suburban Newtonite»? Yeah, that.
But if you walk into a store that carries almost exclusively high end denim, you’re going to have to expect high prices. That’s just the way things work.
That said, I’ve been in here several times with friends. Both of us tried on, though only she bought anything. I found that they seem to have a bit of trouble keeping bigger (by which I mean average) sizes in stock, so there are few jeans in the size 30 – 32 on the sale racks. The salesgirls were pretty friendly, though they can come off as snotty or disinterested at first.
I’d personally never spend $ 50+ on a tshirt, but if I found a pair of jeans I loved on sale here, I’d consider buying them.
Oh, and my friend got two pairs of jeans hemmed here. Both pairs were hemmed too long.

Nothing special here…
Slim pickings. Stock is boring and overpriced. They mark everything up 25%. You can buy same items at online websites and stores like Urban Outfitters for cheaper.
As for service, forget it — I went to pay for a sale item once and the price on the sticker didn’t match amount that rang up on the register. The store manager accused me of putting the lower sticker price on the tag! I just stormed out of there without purchasing anything. In hindsight, I should’ve made a formal complaint. Not sure if it was discrimination/​racism or if the girl was having a bad day but it was so uncalled for and hurtful. They mistakenly tagged the item and in turn blamed me and questioned my integrity… I was livid.
I will never shop here again and I caution all their customers as store management obviously doesn’t believe in customer service or have any sense of decency.

I stopped into this boutique while visiting relatives in Wellesley, MA. Their selection featured a great variety of tried and true blues like Citizen of Humanity, Seven and True Religion, in additions to brands I hadn’t heard of like Gold Sign and Paige Premium. There’s also a cool selection of attractive workout wear (but I’ll stick to my ugly but cheap sweats and tees)!
They pack a lot of cute clothes into a small space, so it’s a bit cramped, but the sales associates were both friendly and helpful. I must say the clientle were mostly teenage brats dropping dough via Daddy’s credit cards, but then again, we’ve got our share of those in NYC as well.
The National Jean Company is definitely a fun place to browse, but don’t be surprised by the sky-​high prices accompanying their itsy-​bitsy cute pieces.

Inner dialog while browsing:
«Oh, those are nice brown pants. You need new basic brown cotton pants.»
«Do they have my size…$ 230? You’ve got to be kidding»
«That’s a cute t-​shirt! I love creative seaming.»
«The material will pill after 2 washes and it’s…$ 120»
And so on. It’s fine to come here to get premium denim, but everything else is balk-​worthy. Lots of basics like t-​shirts and khakis that aren’t different from the GAP except in price. They have some cute dresses but so much looks like it comes from H&M that the insane prices aren’t justifiable.