Hotel Indigo Boston Newton Riverside

Room is dirty, the shades do not block the sun, old bed, and slippery showers. The shower was awkwardly small as well as the bathroom. Mold on the shower tiles, nasty dusty vents. But it’s the only game in town.

If I could give this place no stars I would. The staff and management are so rude and disrespectful it’s awful. Their is a charge to have a fridge and another charge for a microwave. The wall paper is peeling and at night the door is left open for anyone to access through the parking garage which is unsafe from the way the place is built. I am only here for work and they will never get my business again. Customer service is zero. The walls are dirty throughout the building. They need an overhaul so disappointed!

This hotel felt like a baby boutique hotel trying to play with the big boys. The tiny, slanted glass shelf and n the bathroom could barely hold a brush and anything set on it rolled right off. The dead bolt on the door wouldn’t come off and trapped my family in the room for quite some time while we fought our way out of the room. The pool closed the swimming at 5pm so they could set up dinner outside, which seemed pointless as there was a nice dining room. The pool sign stated the pool was open until 8 pm, so this was disappointing, as we had planned our day around ending at the pool. The room had a metal closet, army style. The fact that parking was free and the location was within walking distance to the metro is the only reason this hotel earns 2 stars from me. Not worth the money.

Horrible experience here. Checked in at 7:30pm was told room would be ready in 30 mins. We decided to grab dinner downstairs (good but overpriced) and a couple drinks, and they said they’d come down and let us know what room was ready. 3 hours pass, 4 hours pass, still not ready. Offer to send us to another hotel. We waited until 11:30pm. In addition, kids running around all over the lobby, elevator, pool area. Where are the parents, you ask? inside at the bar letting the rest of the hotel deal with their ugly offspring. If I were to spend 50 – 100 bucks less I could just stay at a Red Roof Inn and deal with squeaky loud rugrats. This is a horribly run hotel. The room itself was nice though.

The restaurant food is delicious. I ordered several times and was never disappointed. The portions were on the small side but since there are no refrigerators in the rooms to store leftovers it didn’t matter.
The restaurant staff are very good also.
They should consider complimentary coffee in the lobby. Also, fruit and/​or cookies:).
Cleanliness: they could improve in this area. Example: the ottoman in my room was streaked with something that came off easily with plain water.
Furniture: the chair and ottoman were mismatched pieces that were too big to fit in the space.

Stayed there Feb 2016 with my wife. We were looking for a get-​away where we could relax and sleep for a night while the kids were with the grandparents.
Once I turned on the shower, water started coming up from under the floor tiles. Based on extent of water damage on the floor, wasn’t the first time this problem occurred. Next morning the maintenance manager said he knew this room flooded. So why were we put into a room that floods?
After calling front desk to report the issue, we were moved to another room, right next to the front desk. You could vividly hear everything going on in the lobby — most bothersome being elevator beeps and conversations. Plus the room was right on top of the club/​restaurant, so we could hear the music booming. Also TV was broken. After trying to sleep and unable to do so, I called the front desk and complained about the noise. The attendant acknowledged that the room was very loud and moved us. If we said we were looking for peace and quiet, why were we moved to a loud room?
Next morning we wanted to discuss our experience with the hotel manager, who was nowhere to be found. We asked for them to call us, which has not happened a week later. VM to the manager is also yet to be returned.
Will not stay there again.

Had a bad experience last night. They gave me the key to a room that was already occupied. Makes you wonder about security. Scary. They tried to make it right. Restaurant on site is good, but loud and pricey. In the morning, no coffee in lobby — you can go back to the overpriced restaurant. Location ok if you want to be on the ‘burbs, but not convenient to downtown.

I stayed here in July 2014 on a last minute whim. I will say I was impressed from start to finish. Enough so a year later returned (a 4 hour drive) for Valentines Day.
Let’s point out the issues.
The room was not what was asked for, they moved us ok.
For hours during the night there was so party bouncing between several rooms, a mirror was broken amongst other things. It was not what was expected and front staff said they where having security take care of it. Call the cops and I kick them out ! At 4 am nothing done more things made of glass broken and the night went on. Next morning myself and others complained heavily and discounts were applied but seriously should have been free for what we endured.
The restaurant, over priced and not up to par. The waiter greeted us with you guys want something to drink. Seriously not what I expect for $ ²⁵⁄₃₀ entrees. Maybe a good evening sir hell in wearing a 3 piece giovannai suit and my love dressed in red to impress.
Overall a total downhill spiral and can not recommend
Rooms ok but items broken, bathroom fixtures well we won’t go there but if you like abscess of extreme caulking they got it.
Not worth your buck and a shame to the name

We stayed at the Indigo as a VERY last minute decision on a trip to Boston with no real plans. We weren’t originally going to stay in the city, because Boston area prices are just crazy — $ 300+ a night is common throughout most of the city. But our day ran long so we snooped around and found this place. Their price was much more reasonable so we decided to give it a shot.
This was a great stay. I’ve read the other reviews (we did before going) but I’m not sure whether service has improved or others have just had bad experiences, which happens sometimes. We didn’t go for a pool party or special event — we went just to use it as a hotel. Our room was clean and modern, great bathroom with plenty of hot water and pressure in the shower, a big-​enough-​for-​2 shower stall, etc. I didn’t try the WiFi (for the first time in my LIFE I hadn’t brought my laptop with me) so I can’t comment on that, but everything else was great.
We normally stay in Hampton Inns, and this was both nicer AND cheaper than the ones we typically stay at. Yes, it’s in Newton so there’s no view and it’s a bit outside the city, but I’m not sure I understand that complaint because Newton is only 20mins from downtown Boston, and we paid like $ 100 less. Maybe more if you count the free parking, which not every hotel offers.
The icing on the cake was our waittress during breakfast. The morning staff doesn’t seem to wear name tags (?) or I’d call her out by name — it’s rare to see people actually «hustle» these days but she was way beyond prompt. At one point I needed more water and when I flagged her down she actually jogged the 10 steps to our table. I’ve never seen anybody do that. I wish I could name her here.

This review is for the sub par pool area. How the heck the Improper Bostonian named this as Bostons best cabana/​pool areas is BEYOND ME. First off the pool area was made to look a lot bigger/​longer online. Upon getting there the pool was so tiny, and the whole area was completely boxed in.
First and most importantly, the service was AWFUL and SLOW. It seemed like my cabana waitress came every hour or so after asking for drink refills or food. My friend had to ask the waitress over THREE TIMES. We arrived in the afternoon, and she didn’t receive her tea until sometime in the late afternoon. The food was subpar, and overpriced for what it was. I wish I had read the Unilocal reviews first before ever coming here, but silly me for trusting Bostons most respected magazine in Entertainment and Nightlife. Whether you search for Hotel Indigo or their restaurant you will see the reviews are consist; slow and inattentive. When my friends and I are spending over $ 500 for an event, you best give us great service.
This place is in desperate need of a new manager, and as someone who used to work in nightlife, fire your awful wait staff. I asked for one of their pitchers and after 45 mins she came back with ONE drink. 1. Thats not what I ordered and 2. how do you expect six people to share one drink? This place was irritating…
Oh and the real kicker? It took them nearly a month to take money out of my friends account. A MONTH. I would rather have gone to Good Harbor, and sipped rum out of a Dunkin Donuts cup.

This review is for the pool:
So lucky for me I have a cousin that’s always down for going to new places and trying new things. A few months back she asked a group of friends if they wanted to come here for a Sunday pool day, which we all said «hells yea.»
Fast forward to this past scorching sunny 90 degree Sunday, we came and had a blast. I drove separately and once I arrived the manager I’m assuming told me that the pool was closed for a VIP event and that unless my name was on the list I couldn’t get in. Well, my name was on the list and you better believe that I took my fancy ass on into that pool.
Ambiance:
The rooftop setup was very nice. There was a row of lounge chairs setup up in about 4 rows which was great but kind of tight for space if someone decided to recline their chair. There were cabanas and couches as well, but they all had reserved signs on them. The ambiance was very lovely and chill.
I kept forgetting that we were in Newton. The music was a mix of house with an infusion of hip hop every now and again.
The DJ said that they couldn’t play hip hop because some hotel guest had their kids at the pool, but I don’t see a problem when there are censored versions and a lot of suburbia kids can recite a Nicki Minaj song better than I can. *Sips tea* no big deal though, it was still a good mix.
Food:
Although the food was lukewarm/​cool when served it was still delicious. I ordered a veggie burger that tasted delicious, served with sweet potato fries and a pickle. Some of the girls got wraps, flatbreads and calamari that they all pretty much enjoyed. Since I was prepping for my juice cleanse I only drank water but the girls loved their drinks and said they were pretty strong.
I paid about $ 20 for my burger (tip included), which was a decent price for the environment.
Crowd:
There was a nice mix of people. Everyone was laid back, cool and enjoyed themselves. Some hotel guest had little children there, but they didn’t seem to mind the loud music and older crowd. I think it’s a good idea to have controlled attendance because that keeps away the rift raft and not just anyone can walk in off the street.
Cost:
Pool access– $ 20 (drinks and food not included)
Parking: Complimentary valet
Other notes:
This place is like a mini Vegas pool party. So chill and down to earth.
The hotel staff is really cool and friendly.
Pool opens at 11AM and I’m not sure what time the party ends. We were there until 7:30PM and it was still popping.
The area is well kept and the pool temperature is perfect.

Bed bugs Bed bugs
I woke up with red marks all over my back and legs
My wife lifted the mattress and found a patch of clear and brown bugs buried in our mattress. .we had to throw all of our stuff away and apparently the hotel claims no responsibility. Never again

Stopped by Hotel Indigo for possibly one of the only decent pool parties in the Boston area. It’s is all the way out in Newton, about 20 minutes outside the city,
My experience was extremely disappointing. Got to the hotel pulled in and was greeted by the valet at 2pm. The valet asked if I’m on the guest list, I say no but my friend rented a cabana. The valet repeats that you need to be on the guest list. I then say that’s fine, I’ll just eat at the hotel restaurant so I can coordinate with my friends. He then tells me the restaurant isn’t open yet and still won’t let me park. My money must not be good here. After an awkward moment I say «ok» and drive away.
This hotel clearly needs to work on its customer service. 10 minutes after I left my group at the hotel calls me to tell me that the valet was «misinformed». Thanks, but no thanks Hotel Indigo. I made a senseless drive there once on a Sunday, not going back for a 2^nd time after dealing with your rude staff.

My friends and I used to love coming here on our days off and have a couple drinks by the pool.
As of this summer, the pool has been infiltrated by moms who want to pay zero attention to their millions of children while they get drunk. Ever hear of a nanny or community pool?
Last week, I was squirted by a water gun which got my silk dress, my $ 14 salad and my book wet. Today, a mother fed her son yogurt while he sat in the shallow end. We had to leave after that. It was so horrible.
Not to mention the pool was so hot today, it felt like we were taking a bath with dirty children. We counted over 20 kids there.
I would strongly suggest the pool implements child friendly days or child friendly hours. We paid $ 20 each to get in and getting our money back would barely rectify the situation.
The food is amazing but barely worth the hassle.

A nice hotel. Very contemporary and European Modern. So IKEA, but a little more expensive.
The Good:
1. To start, the free wifi is good and consistent throughout the hotel. That is always a plus. The room was clean, same with the bathroom. The linens were fresh and the bed was quite comfortable.
2. The shower had tons of hot water and plenty of pressure.
3. I did not partake of the breakfast café, nor the restaurant. We were also able to get an extended check-​out (2pm) because we had a IHG Premium Membership.
The Ok:
1. With a European inspired design; the hotel, lobby, rooms were very contemporary and a modern design. This was nice. The caveat was that everything but the bed was small.
2. The bed was king size with standard pillows. The closet was modular and installed. You couldn’t close the door to the closest because the desk/​media console blocked it open. There was a sitting chair, desk chair (adjustable), and then an ottoman tucked under the media center. So an ok space to sleep and lay, but not to hang-​out.
The Ugly:
1. Possibly the smallest toilet I’ve used as an adult. I would say it’s a large training potty. Now the bathroom was quaint and reminds me of one of my studio apartments when I was younger.
2. The room has wood floors, aesthetically nice but carries any sound that is around you in the hall or other rooms.
3. Housekeeping! *knock-​knock* Housekeeping! *knock-​knock*, etc. This was non-​stop all morning long, with a slam of doors. We had a late check-​out scheduled and a Do Not Disturb sign on the door, yet the housekeeping staff kept knocking.
3 out of 5 stars. All amenities were met, but there is much room for opportunity.

The rooms here are really nice. It’s kind of in the middle of nowhere, but worked for my family — they always stayed here whenever they came to visit me at school. Would recommend if you’re looking for a nice place to stay in the area and have a car (relying on the green line = painful).

Hotel Indigo was an interesting experience. I picked it primarily because it had reasonable prices in light of «opening week» at Fenway, which I was not attending. It was about a 10 minute, somewhat remote walk of the Riverside Green Line, and I reserved a 3-​day stay.
The hotel itself was relatively swank and modern in its design, both in terms of the lobby and rooms. Checking in was a relatively quick and painless experience, and the room was clean and well-​designed, with a Keurig coffee maker and a glass-​enclosed shower (no bathtub). The room had a modular closet and shallow drawers, which was just fine for me as a single traveler. The hotel also boasts an outdoor pool (which was not open, due to the cold April temperatures), and a fitness club.
The hotel is surrounded by golf courses on three sides, and highway on/​off ramps and a residential neighborhood on the fourth. With the exception of Bokx, the Hotel’s restaurant, which a lot of locals patronize for the gourmet food and live music, there is no food around for miles, nor are there other conveniences such as drug stores. This is a drawback if you’re relying on public transit, as I did. But the area is relatively quiet, and there is no noise from the subway or street traffic, so its very quiet at night.
Housekeeping left quite a bit to be desired. The first day, only one of my two trash cans was emptied. I did not receive a proper bathmat until my third evening there. And housekeeping had a nasty habit of slamming doors with reckless abandon all morning long, while making their rounds, which is particularly annoying when trying to sleep in.

I really wish you could give zero stars because this is really what this place deserves.
First of all, it’s not cheap, and it’s not even in Boston. Newton is not Boston. It’s just not.
Also, they make you stay for two nights, both issues would be fine if the hotel was worth the price, but it’s not.
My sister checked in as I was meeting her later and the staff was rude at check in. The room was also not cleaned very well. They found items belonging to the people who stayed in the room prior.
The rooms themselves are mediocre at best. Very small, not cozy, fake hardwood floors. The bathroom is tiny as well.
The biggest issue is the pool. When I pulled up to the hotel, they asked me if I was there for the pool party, or as a hotel guest. I said I was a guest, they told me I had to go all the way to the back to park and it seemed like they were only valet parking the pool party guests. We tried to go out to the pool and were told we couldn’t without a wrist band by a large security guy at the pool entrance who didn’t work for the hotel.
We had to go to the front desk to get the wrist bands. We were walking back to the pool with the wrist bands in hand, and were told we needed to put them on our wrists immediately, quite rudely by two people working the pool party (not hotel employees.)
Upon finally arriving at the pool area, every single couch had a reserved sign on it for the people who were attending the pool party. The pool area then proceeded to fill up with at least a hundred people and a DJ started blasting house music. So much for being able to relax by the pool.
This is information that should have been shared with us PRIOR to booking a room. We talked to a manager, they comped breakfast for us, gave us two free drinks and found a couch for us eventually so they definitely did their best to rectify the situation but it was clear the pool party staff was telling the hotel staff what to do and not the other way around.
Unless you are in the mood for a pool party straight out of an episode of Jersey Shore, STAY AWAY FROM THIS PLACE!

This is the hotel closest to my company’s headquarters in Newton, so it’s where we stay. The room is pretty standard, with a new-​ish TV and a pretty big shower.
Some of the bad:
–The alarm clock in my room was off by 43 minutes. I’d understand if they didn’t adjust for daylight saving, but that’s just weird
–There was no mini fridge, but you could pay $ 4 for a room temperature bottle of Fiji water
–No toothpaste provided
Some of the good:
–WiFi included
–Comfortable bed
–Steak restaurant and bar downstairs (I hear this is where cougars prowl)
–Helpful front desk folks

**Dislike** the changes you made to the short rib Mac and cheese! Smokey tomato and what is the green stuff? The acidity from the tomato breaks up the cheese and makes it liquidy not creamy and the smokey flavor takes away from the short rib, well, if there was short rib in it!!!
If the waiter didn’t take it off our bill because we didn’t like it I would have given one star.