Darque Tan

Not really sure why there are so many negative reviews. Customer service was great, all amenities are prestine, and i’ll definitely be back!

I happened to stop by here one day and they were having a special on a one time unlimited month package. I enjoyed going there for the month, it was very clean, modern, and private rooms for every booth and bed. However, I returned once my packaged expired to see what they had for options of renewing. It went from $ 50 a month to $ 80 without the one time deal! They are out of their minds, that is way too high for a month package (about 4 tans). I suggest The Solar System in Framingham just down the Pike. They have great packages that are MUCH cheaper and their facility is just as nice and the customer service is above and beyond. They’re constantly running deals and specials almost every time you go in. Any package you buy there never expires so you could wait months before returning and using your visits.

Awful experience. Foreign lady who worked there tried to pressure me into buying EVERYTHING and literally wouldn’t take no for an answer. When I denied her she talked to me like I was stupid because I didn’t buy her products.

Love this place! The Versa Spa spray tan is the best. All the staff is friendly and Manager Ashley is very helpful with the lotions and tanning products

Great versa tan

The employee who has been there the last three times I visited (Mary Elizabeth) is very unprofessional and needs to work on her customer service interactions and skills.
On my last visit here, there was no one behind the counter. I waited at the front desk with no one in sight. I actually turned on my stopwatch on my phone and it got to 5 mins, 55 seconds before the employee, Mary Elizabeth, finally came out front! She did she not ask if I had been waiting long, which is what I would expect from a staff member who comes out to where she is supposed to be (behind the front desk!) and finds someone waiting there.
This is the same employee who rudely asks to SEE my eyewear for herself every time I come in, when she clearly knows at this point I have eyewear. She claims it is «the law» for her to ask to see my protective eyewear! Really?! No other tanning establishments that I have been to ask this of their customers.
To the owner of this franchise, I would suggest you do away with the policy of requiring returning customers to dig through their purse while at the front desk to pull out their protective eyewear to show your rude staff. This is condescending and strikes me as a tacky ploy designed to hopefully sell more eyewear from your store. Sorry but I have my own eyewear and because of your staff’s unprofessionalism and lack of courtesy, I will NEVER buy any products here. At least not until you hire a NICE Person who likes his or her job!!! There are lots of enthusiastic and kind unemployed people out there that could do a heckuva better job than Mary Elizabeth!

After 5+ years I will not be returning to Darque Tan and they couldn’t care less. I put my account on hold over the Summer and returned yesterday hoping to reactivate my account and tan. Long story but apparently it was only frozen until September. They tried to charge my card for September and October, for some reason it didn’t go through. It did however go through in November but I was not able to tan until I paid my balance for the months I did not go. WHAT?! I’ve spent a ridiculous amount of money at Darque over the years and I’m truly disgusted with their service. The girl at the desk refused to let me tan that day, just shrugged her shoulders and told me to call customer service SMH. No thanks, I’ll check out Glow.

I would like to write this review to let other prospective clients know that I had an absolutely great experience at Darque Tan in Newton. I was quite apprehensive after reading other reviews. I went into the salon ready for a mean girl trying to oversell expensive tanning packages and products. This could not have been further from what I experienced. I was greeted by Mia, who was pleasant and answered all of my questions. It was my first time at Darque Tan and I told her I had a Groupon for a week of UV tanning. I was happy to find out that the Groupon included ALL levels of UV tanning– which is different than previously written by another reviewer.
I went to the salon six times and each time I was happy with the girls’ level of service and knowledge. I even opted to try the Versa Spa spray tan on my last visit. They have a coupon for first-​time users for $ 10 instead of the usual $ 44. The results were beyond my expectations!
I would definitely recommend Darque Tan in Newton to anyone looking for UV or sunless tanning. The salon is clean, staff is pleasant and helpful, and I only had to wait once out of all the six times I visited the salon.

I visited Darque tan for UV tanning years ago (Commonwealth Ave, Boston, MA). I was so dissatisfied with the service and the attitudes of the employees there that despite my liking for the bed types and tanning products, I vowed never to visit again.
Recently I purchased a Groupon for mystic tan and decided to give Darque tan another chance — I thought maybe using a different location would make a difference. I visited the Newton, MA location. I called prior to my visit to ask a few questions about prepping for mystic tan (I had a hard time locating the info on the website) and the person I spoke with was entirely unhelpful and seemed annoyed with my questions. She was even LESS pleasant/​helpful in person! When I told her I was there for mystic tan, she gave me a faraway stare and then asked if she could help the other 5 or so people in line first. I waited almost a half hour to find out I shouldn’t have put on deoderant or lotion (this info would have been helpful to know when I called to ask about prep). I basically had to take a shower in the restroom to remove lotion and deoderant. The staff person commented that she «used to have exfoliating kits» but she was out of them. How helpful!
As if it wasn’t bad enough I had to listen to her obnoxiously try and up-​sell the 5 people she put ahead of me in line, she tried to push products and other things on me as well. I think in order for things to work smoothly, all of her brain cells should have been devoted to the check-​in process and not to a sales pitch. It took another 15 minutes or so for her to slowly type in my information and register me.
She is not the first rude and incompetent Darque tan employee I have encountered, and in the end I am not even satisfied with my tanning results. I could have done better using a tinted moisturizer from CVS. I would not recommend Darque tan to anyone, and I am actually amazed they stay in business (probably due to the great variety of beds — people are willing to put up with completely oblivious staff).

Terrible! I bought a groupon for the mystic tan. Upon arrival, the girl was very nice, but then turned rude when I didn’t want to purchase $ 85 worth of tanning exfoliators, lotions, etc. All they wanted to do was sell their products. I just wanted my spray tan!

I agree that they push products on you but let’s be real it is their job. today was my first visit to darque tan and I am very happy and will return again soon. I thought she was very friendly to me but I did see other patrons who were leaving and couldn’t even say goodbye or patrons who entered with no personality and you want the girl working to kill you with kindness when you don’t even acknowledge them? I walked in with a groupon and I couldn’t have felt more welcome.

Staff is pretty friendly but they definitely try HARD to upsell you. Everything is clean here and I’ve never had to wait. Some of the beds are huge and intense. It’s nice to have a variety. I haven’t tried to cancel my membership yet (only needed it for about a month) so I’m a little nervous that it will be tough. Overall a decent place but definitely a little too pricy.

I had a living social deal for this place and was forced into getting two months as they don’t sell one months. I was never briefed that they would keep debiting my account. ($ 300!!!)I found out months later I was continously being charged for services I never signed up for and was told «too bad.» Darque tan sucks, go somewhere else. I submitted to BBB, they deny responding back but it is still under review. I hope this place gets caught.

Very clean and a lot of different beds so there were very few times I had to wait to tan. But, all that the employees see when a customer walks in is dollar signs. For financial reasons I decided I wanted to end my membership recently and the woman I spoke with at the front desk was beyond pushy about it. She interrogated me as to why I was stopping, it was just uncomfortable. I finally signed the forms then was told that I was a day late in ending my membership so I would be charged a full month for no reason. I contacted Customer Service to explain the mix up and their response was essentially «too bad, we’re still charging you». This place has absolutely no idea what customer service even is.
If you want a tanning salon, go anywhere but here, unless you enjoy throwing money away.

Got a living social coupon for this place so I figured I would give it a try. I’ve worked at two different tanning salons so I would say I know more about tanning than the average person.
I was greeted with a smile and a tour, which is always nice. I like seeing what I’m going to be using beforehand. The beds were in great shape and practically new which is also a plus. When it came down to explaining the pricing, things got really confusing. I gave up and just bought a monthly elite package so I could use all the levels.
When it came to the actual tan, the girl working offered to put me in for 7 minutes in a level 4 bed. I know my body better than anyone, and considering the fact that I’ve worked in the tanning industry, I’m sure I’m more well informed than other customers. So as you can imagine I was a bit shocked when she wouldn’t really budge on the time, but I went along with it. I would have been happy with 9 or 10 minutes, but whatever. I did the full 12 minutes in a level 3S bed at Glow in Waltham the other day. makes no sense.
Anyways, didn’t get much color, which was disappointing, so I guess I’ll push (again) for a higher time at my next visit. I also used JWow lotion so I should have a lot more color than I do as I tan very easily, and the lotion contains bronzer.
I understand that they are trying to look out for the customers best interest, but a little bit of slack when it comes to the tanning times would benefit them. It seems like that is a major complaint in these other reviews, and my only complaint as well.
Other than that it was a great tanning facility with a lot to offer, from multiple level beds to mystic, some other vespa thing (I think that’s what it was called) and some red light therapy machine.

I have nothing good to say about this place. This is what killed my love for tanning. Guess it’s good because I’m saving my health, skin and money… But still.
They make their payment plan confusing so you think «oh that might be a deal» when in reality they’re ripping you off more then you can imagine, that’s how they make their money.
I have to give the staff credit, they do know how to upsell. They want you to believe you’re getting a super deal on some super tanning lotions and products when reality is they package the crap you can get at Sally beauty for 6 bucks and try to sell you the set for $ 70. Oh but wait! If you buy it THAT day it’s half off! Better jump on that one dummies!
You walk in and someone is ALWAYS chatting on the phone. They don’t even look up to help you. You work your way through cold, uninviting halls to get to an even colder room. They want you to think you’re getting super deal and they know what they’re talking about by telling you to tan in certain stages. In other words you suck away all your credits aka money in the crappy beds and have to pay it all again just to move up in their stages and in all that time you got nothing close to resembling a ran.
When I complained to the manager about their policys and how I can use MY money he gave me a major attitude. I’m not a fifteen year old with braces buddy, don’t attemp to speak to me like I am.

I had a few issues with Darqe Tan.
But my main issue was that it was FREEZING there. If we’re supposed to take our clothes off, can you please have the place at a comfortable temperature??!

Allison arrives at the office on a Thursday morning. Her Outlook email finally loads and her eyes are pleasantly surprised by an email from Groupon: $ 30 for 30 days of unlimited tanning and Darque Tan.
Darque Tan is the Starbucks of tanning salons. The prices are confusing, visits between locations are not consistent, and the staff are constantly trying to up-​sell you.
Over the last 30 days, I have scorched myself at both this and the Comm Ave location. I still prefer Comm ave for their somewhat less retarded staff and negligibly nicer facility.
Highlights for me at Newton in this past month include the good…
…purchasing a $ 25 upgrade but getting my first higher-​level tan free when the girl didn’t actually charge me to use it
…the bad…
being confined to level one and level two beds, which don’t give me great color and kinda make me feel like cancer. (also, the groupon did not mention this restriction). Also, the only radio station I could get in any room was Kiss 108.
and …the ugly…
words i had with the manager when she wouldn’t let me tan for the maximum time on my first tan. I understood her position that she wanted to be careful with my skin type, but, as I explained, I have been tanning this skin for 25 years and know what my body can handle. The funniest part of this conversation was when she said, «We don’t want to damage your skin.»
Tanning salons make their BUSINESS out of damaging skin! oy.
I was able to put our differences aside and avoid eye contact with this woman for the rest of my tenure at the salon. I got a pretty okay tan with the unlimited level 1s and 2s with four higher-​level visits for a total of $ 25.
I won’t be back, though, because I can totally tan at Campus Tan for $ 8 – 12 a visit when I buy a package. They are not misleading, I’ve never had to wait for a bed, and the staff is on point with service, always awarding me more minutes if there is any snafu with my visit.
2.5 stars, and lose the attitude, manager lady. Your tan sucks.

4.5 stars. I was a bit hesitant and skeptical coming into here, given my less than stellar previous experiences with Darque Tan. However, this location well exceeded my expectations. Some highlights:
— Plans to suit all budgets. about $ 20 a month for unlimited Level I beds, $ 28 a month for unlimited Level I and II at any DT location. Mystic plans also available.
— Place is spotlessly clean
— Opens early in the morning and closes late. Never had to wait in line (can’t say the same for PerfectTan).
— During the month my friend and I have been going, not ONCE have we been pressured by staff to buy $ 100 lotion or spend $ to upgrade. What a pleasant change, since that’s what DT used to be notorious for.

First the positives.
They have a ton of beds to use with loads of options on it. You can take your ipod and hook it up as well.
Negatives:
The pressure of buying their products. I bought some indoor tanning stuff from Target and I have been using it for years. I brought it to Darque Tan and they looked at me as if I came from another planet. Each time I go in, they would ask me where my tanning bottle was. I normally exfoliate and then apply the lotion before I go to tan, so I didn’t have it.
They kept pressuring me to buy their lotion… a bottle costs $ 80.00 i kid you not.
All I wanted to do was tan, not get harassed. I canceled my membership last year because I didn’t want to go there anymore, plus I don’t want melanoma.
I just put fake tanning stuff every now and then for color now.