Tire Discounters

Have had nothing but bad luck with this place. I recently got a full, new set of tires from here and it has been nothing but issue after issue. I have been back countless times to get the tires fixed and have to put air in my tires daily. Each time I come back I have to wait extended periods of time. At one point while I was waiting, I saw someone drive away in my car. I asked what was going on and they said he had to drive it to activate the sensors. They were out driving my car for more than 30 minutes.
For one of my countless visits, I made an appointment and my car was taken back 45 minutes after my scheduled appointment time. This is after taking this time slot due to work constraints. The manager Bobby is friendly and nice, but past that, have had nothing but problems with this place. I would avoid if you can.

I don’t know why we keep going back. I frequently plan my day for efficiency and say well since I need an oil change and groceries, might as well do them at the same time. Grocery shop while my car is serviced. It never goes very well. If I make an appointment, then I’m told they had some walk-​ins or overnights that took up time… and my simple oil change takes three hours. If I walk-​in, i’m told there were appts that get priority… so it takes three hours. If I call ahead and ask how long it’ll take, i’ll hear «oh it’s pretty slow, only about 15 min wait». I’m frustrated by their frequent comments about how my car is «up next» but then still sits for 45 mins. they need to dramatically adjust their quote times. they are routinely off by 2 hours. I recognize why they don’t say actual quote times, they want your money. They string you along until at the end of the day it’s my time that was wasted waiting while other oil change shops could have done the same job even if they’re $ 5 – 10 more. case in point, after thousands of dollars over the last two years (I drink 100 miles roundtrip for work daily), we will no longer be coming.

Giving them five stars. I’ve been here before with my personal vehicles. Great experience and very friendly/​knowledgeable staff.
Today I’m in my company vehicle before they open. A manager here early saw me in the lot and informed me he & another early bird employee would get to my vehicle. Got me back on the road asap. Very pleased.

The customer service here is exceptional. They are quick and efficient. They have repaired my tires for me on the spot. The manager and his associates offer tremendous car help and service.

These people know what they are doing! They get it right! You should be prepared to leave your car. You would leave your car to be serviced for any other mechanical problem. You think tires should be quicker but give them the time and they get it right. I bought a full set of tires on another car. I brought my other car in for flat tire and they didn’t charge me. They said «bring your car in when you need tires». They have my loyalty.

I could rant forever about my experience. First off, I made an appointment at 2pm and they told me it would be a 45mins wait… I promptly told them that I had an appointment, he then told me he would TRY and get me in sooner. The point of me making an appointment is the fact that I had my 6 week old baby with me… Long story short I had to wait, they ended up sticking me for an extra $ 75 for a tire sensor which when looking back, I didn’t need but at that moment with my 6 week old being fussy and my car finally getting worked on an hour later I reluctantly went along with it. I did not feel bad when my daughter had a dirty diaper and I left it in their trash can. Horrible experience and I will be calling up and complaining.

Only because you can’t give 0 stars. I made an appointment for an oil change at noon. I got there at 1140 and no one came out to help me for 20 minutes. I was told that the bay was full and there were 2 cars ahead of mine, regardless of having an appointment. My car didn’t even make it into the bay until 115 and who knows when they actually started working on it. I was finally ready to go at 2 and with a long list of suggested repairs all of which are have no effect on my car. How can you say making an appointment makes your wait shorter but discard the appointments in favor of drive ins? This is the second time I have had an issue with TD and both times were at different locations. I emailed their corporate office with my issues and hopefully something gets fixed but I will not be coming back.

I’ve had good experiences with Tire Discounters in the past, but this location in particular does not seem to have it’s shit together. They seem to be VERY busy due to their location and the management/​organization to handle it.
My initial visit there lasted an unexpected five hours and left me with a long list of suggest repairs to solve the steering issues I was having. I returned a week later, left my car for two days and spent over $ 1000, only to find the problem was still not solved and that the initial diagnosis was incorrect. I had to take my car in again for another two days.
My experience leads me to believe the workers there are sloppy and imprecise –why did it take two visits (3 days) for them to find the real issue? How could they have handed the car over to me (after the second visit) without realizing the issue was still there? My experience makes me wonder if they REALLY test drive and/​or double check.
I will not take my car to the Newport Tire Discounters location again.

My daughters van had a flat tire on the front and a slow leak in the back. I dropped by on a Saturday around 3pm and they said they would try to get to it. Not only did they get to it, they replaced the back tire due to sidewall cut (approved by me), they patched the front tire for free. Picked it up at 5pm. Great service and a Kudos for the team. I will definitely go back.

I went in during the week when we had several inches of snow. They were extremely busy.
Before I went into the store, I called to get info about tires. They were knowledge and took their time looking up info for me. After I did my research, I went into the store.
I had to wait three hours and during this time, wished they had a more robust waiting area. It was extremely busy and I figured that was going to be the case. I brought my laptop to take advantage of the free wi-​fi.
I was told they didn’t have my tires in stock and that the computer was wrong. The associate understood I had done my research and he knew what I wanted. He quickly offered better tires at a discount. I was skeptically about the tires but went for them anyways. I now have my tires and I’m very please with the quality and price I paid.

Wrong oil alert. 2 stars was a very generous rating. My girlfriend took my car here. They put the wrong oil in my 2012 Acura tsx. It’s full synthetic, and they put partial synthetic. A matter of fact she waited 3 hours to have the wrong oil. Now we’re currently waiting on them to put the right oil in my car. They’re yelling at each other to make sure bimbo in the back has it correct. I advise all consumers to watch closely what they do here, even after they look up your make and model.

Replacing tires is obviously expensive and not fun. I was dreading the worst when walking into Tire Discounters, and they delivered. I showed up at their door a few minutes past 8am on a Saturday — just after opening. Unfortunately the tires my car required were not in stock, but they said they could have them in stock by 11:30am same day. They told me I could get my car around 1:30. Customer after customer came and went, but I did not end up getting out until around 4pm. Woof.

This place has no respect for customers’ time. It doesn’t matter if you make an appointment. They’re estimates of time are generally off by 300% in my experience so if they say 20 minutes it means an hour. Once it took so long they gave me a free oil change but still not worth it.

Yes they get busy but they do good work, great guys all in all.

You have to give one star in order to rate a place, so I gave a star. I picked up my car this morning after an oil change. I had a coupon so the oil change would be $ 39.99. Not so much. $ 84.00. Absurd. The guy at the counter told me the discount had already been applied, which is insane. The ‘marked price’ on a poster I saw was $ 79.99. The workers were dismissive, and the cost was entirely too high. I usually go to my car’s dealership in Kings Mills. It’s worth the 30 minute drive not to have to pay to deal with these clowns. Save yourself the time and money and go somewhere else.

I’ve been to this store twice. The first time seemed to go OK. I had checked with several tire stores and Tire Discounters had the best combination of price and guarantee on tires. I put front tires on my work van.
Second visit I put on rear tires. There were a couple of minor things to take care of as well, so I asked them for an oil change and to replace a broken muffler hanger. They didn’t have a price available for the muffler hanger, but said they would call with it. That call didn’t come. They installed it and tried to charge $ 90. I refused to pay that price and asked them to take it off. They eventually let me have it free rather than uninstall, which seemed like the right thing to do, but a month later I found out it had been improperly installed, leading to a break in the exhaust system and a complete replacement.
After 30,000 miles, my front tires were nearly bald. I asked for replacements, expecting a pro-​rated price. They offered me a 10% discount on supposedly better tires. But they supposedly gave a 10% discount when I bought them in the first place. I am done with this retailer and will never use them again.

In the end, the job got done and my car has a good set of tires, and that should be what really matters right? Well, sort of.
Customer experience is a vital element in the pursuit of obtaining a customer for life. It is not too difficult to calculate the lifetime value of a customer and I would think that a huge chain like Tire Discounters might have figured that out. My personal experience was not good, and I can’t really say if I would ever go back, let alone make Tire Discounters my go-​to tire destination.
I called ahead and made an appointment, thinking that it would help get me in and out as quickly as possible, and was told that It would be an hour and half to two hours. Long story short, I proceeded to wait over 4 hours for no real reason besides being busy.
Maybe I was naïve for believing them and should accept partial responsibility for not preparing better for this inevitability (I wont), but in the end they are responsible for the business they take in and how promptly and reliably they deliver on their services.
Though the guys working the front desks were nice and relatively apologetic, I am very disappointed in my experience and have no reason to recommend them to anyone.

Tire Discounters almost ruined our recent trip to Florida. We decided to drive since we were stopping to see some friends along the way. I went in to get a full inspection just to make sure everything was A-​OK. I asked to re-​charge the AC, and make sure all of my tires were in good condition. Simple enough.
Got the AC charged it was $ 150 dollars just for that. WHAT? When I asked why it was so high he said the labor cost was about 75% of that. Holy bejesus! But really, I have no idea what that costs compares to at other places that is not why I am giving two stars.
I asked the manager himself to make sure the tires were OK. Willing to buy a whole new set of tires then and there he tells me. «Actually these three are in good shape, just the rear one might need replaced for a long roadtrip.» Ok cool. Fine.
I go to a used tire place since it’s just one, get a tire. We are all set to go.
My boyfriend comes home from work to see that my other tire in the rear NOT THE ONE he said, was also almost completely flat and in bad shape. So I’m wondering did he tell me the wrong tire or were both bad? If two were bad, I would’ve went ahead and replaced them all and been done with it instead of spending money on a used tire. Because we all know buying more than one tire there is usually a discount and you want them all to be of even quality.
Flamming pissed, I send my boyfriend back up to Tire Discounters moments before leaving for Florida. Explaining that he didn’t properly check the tires, and that we would’ve purchased a whole set before and now we need another tire that will basically throw the entire balance of the car out of whack, but we have to have it. The manager explains that he made a mistake and yes, that both tires were in bad shape.
Ok, tiny rant — so you are a tire place? And you can’t even check tires? Isn’t that the main thing you do? I get it, people make mistakes, but this was a safety concern and I put my trust in your company. The only reason for the two stars is the fact that we did get a small discount on the new tire, but at the inconvenience it cost us, that really did nothing.
Also since my AC got recharged it absolutely REEKS in my car. I will unfortunately now be making yet another trip to see you guys. I’m not looking forward to it, but will update based on that experience.