Mad Hatter Bakery

Good product but not worth it. We had an order of 220 mini whoopie pies for our wedding on a Sunday and were quoted over the phone that they would be $ 1.50 each. We also were quoted $ 64 for a 10 inch whoopie pie for cake cutting. After leaving numerous messages with the staff (no voicemail? Seriously?) asking for a final quote and confirmation, we received the whoopie pies a day early. The owner told us she «thought [we] might want them a day early» though we explicitly told the bakery these were for Sunday morning. The final bill was $ 630, with each mini whoopie pie averaging a full $ 1 each more than originally quoted. The large whoopie pie was Barry larger than your standard pie and was certainly well under the 10 inches we were quoted. We had no way to argue because we were never provided the invoice and final quote we requested numerous times. It looks like many customers have experienced the same issue. We are life long Newporters and will not be coming here again or recommending this bakery to our friends.

update: i don’t know how my experience here could have gone any more downhill than it already had, however, after most certainly NOT agreeing upon having them do my cake, NEVER solidifying any of the design aspects, flavors, etc– AND having followed up with a phone call informing them I was making the cake myself to save the outrageous price they wanted to charge, she went ahead and STILL made the cake! The day OF the party, she called to ask when I was picking it up. I said we had never solidified the contract, AND I told an employee that they weren’t to be baking it in the first place. The owner then called me a liar, and stated «that it would come back to get me» … who says that?! customer service and organization is scary here.

A nice cosy bakery. The owner is very friendly. My wife ordered a bunch of stuff. The owner gave us a couple of items complementary for us to try. We’d be back next time we’re in Newport. Quick tip… store closes early call before you go. Price wise she is not reasonable compared to other bakers but def go there if you haven’t already.

Super fresh and delicious pastry and treats and ice coffee with ice cubes made from coffee make this a nice little place to stop in for a great snack while pursuing the shops around Newport.

Cupcakes were OK, service was horrendous. I was planning on ordering cupcakes from Mad Hatters for my June wedding. We scheduled a tasting and received a phone call two days prior asking if we could reschedule. We currently live in NJ and were only there for one packed day so we could not come at another time. We decided to pop in to purchase a variety of cupcakes and taste on our own. I casually mentioned we were the couple that was supposed to have a tasting and the owner, Audra, came out from the back and very aggressively and defensively stated that my fiancé and I were the ones that cancelled, not her. Well yes, Audra, we did cancel because you expected us rearrange our packed day to accommodate you and your busy schedule. Not how a business should be run and especially not the type of person you want to trust on your wedding day. We are going with Cupcake Charlie’s which is right down the street. The cupcakes are tastier and the staff is super friendly. I suggest you do the same.

Good location, very nice staff, good prices. The products were really hit or miss for me. Good – red velvet cupcake, blueberry crumb cake, banana bread.
Not so good – The vanilla cupcake itself was moist but the frosting was meh. The brownie has a good frosting but the brownie itself was not very chocolatey. I’ve had way too many brownies that look good but taste bland. Fig rugelach was fine, have never had it before so can’t compare. Oatmeal raisin cookie was just ok, kinda bland, but well priced at $.65. Chocolate chip cookie was also bland. Almond danish was dense and not very soft. Compare to one from Olgas in Providence, night and day. I don’t understand why they carry juices and sugary flavored milk but don’t carry even one bottle of regular milk? Makes no sense. Dissapointing. And I can get something awesome from a brownie box or toll house dough so it makes me wonder why they are using substandard recipes. I I really want to like this place but I did not finish the brownie, danish, or the cookies. I will give most bakeries at least two tries so maybe another time it will be better.

I went into this bakery for the first and last time. The girl behind the counter had such an attitude. I completely understand that it was early, but if you don’t like working at 8am, get a different job. Never going in there again.

We were looking for coffee and a sweet treat and found this thanks to other Unilocalers. Coffee was good, blueberry crumb coffee cake was outstanding! Bought a whole loaf to take home! Oatmeal raisin cookie moist and good, chocolate chip cookie cakey and yummy. Owner is delightful! You must visit!

These cupcakes are crafty and cute. Even though Hostess cupcakes have disappeared (sad face… still), Mad Hatters offers a sugar facsimile of the marshmallow cream stuffed delights… only healthier and less chemical tasting.
The cake itself is soft, rich and just a tad too moist (oily?), but there’s no bizarre flavors emanating from within. And the frosting is smooth, creamy and fluffy and just sweet enough to put your insulin on edge.
Mad Hatters does a really good job of baking gourmet cupcakes in the fashion of fancy flavors (red velvet and lemon).

Sadly, I don’t like this bakery. I’ve tried their cupcakes 3 times and wasn’t impressed. The second time I got a cupcake it was really dry– I actually left half of it on the counter and my cat liked some of the frosting off. Even the cat didn’t like it enough to eat all the frosting! The real deal breaker was that the counter person was rude to me the last time I was in. I can forgive a lot (especially when it comes to reasonably priced cupcakes) but rude owners or staff are not acceptable!

Good bakery and sweet and friendly staff. The bakery is nothing too fancy, but everything we had here was good. I especially loved their homemade banana bread. They ran out of individual sliced pieces and were more than willing to cut up a few more for me, since I didn’t need a full loaf.
Their cookies were all delicious. The lemon squares were very good and fresh. I had the Strawberry Cupcake which I enjoyed, although it was just a tad bit too sweet. The ladies working there were very nice and made us a fresh pot of coffee. Sweet little bakery!

After forgetting to order cupcakes for my sister’ s birthday this past summer, and realizing that my normal go– to bakery was closed for vacation, I was in desperate need for a bakery that I could walk into and pick-​up some cupcakes. After asking a few people, the general consensus was to visit the Mad Hatter, and boy am I glad that I did. They had a huge selection of cupcakes, all different flavors and all decorated so beautifully. Everyone loved the cupcakes at her party. So glad I came across this little gem of a bakery.

Had them make a specially designed birthday cake which was a little eccentric to say the least. They knocked it out of the park and my party guests were super impressed. If you’re looking for a special occasion cake or cupcakes, give their look books a peek. Amazing stuff. Huge fan”

Super friendly! Also, their cupcakes are SO good. The Mad Hatter was a chocolate cupcake (OMG the frosting) with vanilla buttercream in the middle. Nextup, the red velvet which was just as delicious.
But wait… a friend got the raspberry cheese danish and it was HEAVEN. I’d definitely come back.

The cupcakes at the Mad Hatter are worth every sinful calorie. German chocolate, peanut butter cup, red velvet, apple spice, and the Mad Hatter (chocolate cupcake with chocolate filling and chocolate Grenache) were just a few flavors when we went. We got the German Chocolate and PB cup.
Wow. So yummy. Moist. Perfect. Just the right size, too. (We had cupcakes from another place the day before that were dry, the size of tennis balls, and induced sugar coma.)
DC has quite a dew cupcake establishments, and I’d rate the Mad Hatter higher. They’re that good.

Stopped here on a food tour, glad this was a stop.
Chocolate Banana loaf was out of this world! So moist and filled with flavor.
Had the oreo cupcake. Best oreo cupcake I’ve ever had and I’m from nyc. Had chunks of real oreo throughout the cake. Nice and moist. Strawberry was just ok. But still highly recommend this place. Service was great too.

I LOVE the cupcakes here! I’m a big fan of cupcakes and have tried many cupcakeries in the Bay Area and New York City, both locales that I have lived in previously. This place isn’t fancy and it’s a place the locals tend to frequent, but I think it is a gem. Many of the fancier or big-​name cupcakeries (like Magnolia in NYC or Cupcake Charlie in downtown Newport) tend to make the cake portion very sweet and buttery, and then top the cake with even sweeter and more buttery frosting. Maybe it’s just me, but those cupcakes are just too sweet. Mad Hatter makes their cupcakes neither too sweet nor too bland; in my opinion, they are just right. And because of that, this is my FAVORITE place to get cupcakes. My favorites are the Mad Hatter cupcake (which is like a better Hostess cupcake) and the Strawberry cupcake.

I love the name. I love it’s locale. And I really like the owner…
The croissants are pretty stellar, the cakes are a-​ok. I am more of a Magnolia Cupcake/​Cake fan. I like to taste the butter in the cake. Our yellow and chocolate cake tasted like a Betty Crocker or Duncan Hines box variety. The buttermilk frosting was light and fluffy and the chocolate crème in between the layers was terrific, and the decorations where nicely done but the cake itself was good.
I might try it again, if the need presented itself, Def. better than fraishe’s from years gone by, and probably the best Newport has to offer.
***This is an UPDATE! I special ordered a slew of cupcakes for en event. WOW! They were impressive. The varieties were unique and delish! Our guests asked for more after having more than one and with full tummies. Wow… i am adding a star! Audra knows what you want, you just need to have a little one on one with her for special orders and she delivers to a T! Won’t go anywhere else on the island but here when in town!

After trying a lot of bakeries on the island I can say that this is the best place.
My fiancé tried the Mad Hatter cupcake and liked it alot. I tried a pumpkin whoopie pie and it was awesome. Very moist and had lots of flavor.
Also we ordered a cake to try and it was the best by far. The cake was moist and not oil moist, but moist like cake is supposed to be. The cake also had a great flavor (we got yellow cake). We also got a chocolate buttercream frosting. Most buttercream frosting tastes just like sugar to me with hardly any real chocolate taste, but this frosting tasted chocolate and was not layered on so thick as to be a sugar overload. The cake and icing was also very light. I was looking for a cake where I wanted to eat seconds and this is it!
Also price wise I think the place is very reasonable. The place lacks in atmosphere a bit and I think the service would be really nice you to if you are a regular (which seems to be the attitude of most places on the island).
I went off season and found street parking right outside of the place. Im not sure how parking is during summer though.

This place is super cute in the very ecclectic part of the neighborhood. There is a counter with pastries, cupcakes and cookies and a display that boasts sandwiches for lunch. I stopped in for an after lunch snack on a Friday afternoon. There were a couple people eating lunch at the small tables and I was able to shop around for what they had.
I selected four cupcakes. Classic vanilla, red velvet cake, orange dreamsicle, and the mad hatter stuffed cupcakes. They are ok. Nothing to write home about. But they are cute. And make an expensive little snack (cost way more than lunch).
I also selected a magic bar to eat on the way home. It had chips, coconut, a crust. and it tasted like there was something very stale about it. The nuts did not seem right. I may go back and let them know, but by the attitude of the lady that attended to me, I may not as she may just shrug her shoulders and give me the look.
Very unfortunate. Service can kill the experience, and it did for me. The cupcakes and bar would have to been a lot better for me to have overlooked the poor service.
If you are looking for a cake, this does look like the place that would pull it off though.