Coast Hearth & Home

What wonderful service! Doug came to do a full clean of my pellet stove and address an issue of too many pellets being dropped. Not only did my stove look like new when he was done but he figured out why it was dropping too many pellets (something another company could not figure out) Doug was courteous and explained things in a way I could understand. 5 STARS!
Thank you Doug and Coast Hearth & Home.
Cee

Crooked Contractor. Beware if you have had a gas fireplace installed!
We hired Coast Hearth and Home to install a new gas fireplace in our house.
This review is primarily based on incidents that happened after the installation.
1) The electrical power went out on one side of our house. When we had an electrician out, they found that Coast Hearth had run power to an electrical timer to turn on the gas fireplace and head connected the wires improperly. Coast Hearth and Home is not a licensed
took several months and numerous calls to get them to pay the electrical bill.
2. We were replacing a two-​sided wood-​burning fireplace with a gas one. I was told by Robin at Coast Hearth that there was no such thing as a two-​sided gas fireplace. Turns out that was a complete lie. Now I have a fireplace with a black panel in place of glass to see the flames.
3. The biggest issue concerns a $ 500 energy rebate from Northwest Natural Gas for installing an energy efficient fireplace. Robin mentioned nothing to us about this rebate being available when we were installing the fireplace. We happened to see a commercial on TV and I contacted him.
At the time, Robin said that he had prepared the rebate paperwork and sent it in on our behalf. I thought it was odd,;what business does that for a consumer? But I took him at his word. A month or two went by and no rebate check. I contacted Northwest natural gas. Many phone calls and many months later, Northwest Natural Gas and I compared invoices. Turns out Robin had submitted a falsified invoice to them, claiming he had given me the rebate when in fact he had not. He had received the rebate money from Northwest natural gas months before.
Northwest natural gas is sending me a check for the rebate I never received. I appreciate that, but I do wonder how many other customers, many of them elderly, Coast Hearth has pulled this on.