Verizon

I had the pleasure of being greeted by and working with an agent named Lauren V who treated me like I was the only customer in the store while she was with me. I had encountered hours of wasted time trying to troubleshoot a problem with Verizon Tech Support over my landline only to be told that I would have to bring the phone to this facility. Hands down she made sure the problem was addressed, resolved, and that I was a happy customer before I left. I only wish I had started rather than ending with her assistance. So my conclusion is that most of the service complaints about this store are not about the store itself but rather the person responding to them. My suggestion: ask for Lauren V.

If I could give LESS than ONE star I would. This store has POOR customer service. The Greeter ignored me upon entering and sat on his Tablet with his headphones in. Then every time someone came through the door they were greeted. I even stood by the door and NOTHING. I love Verizon but I Hate this store. They are not helpful at all most of the time when I go in.
Update: Went back today and I still couldn’t get seen. All I had was a Few Questions about upgrading my phone nothing complicated…

It seems like every time I have the severe misfortune of having to enter this Verizon store –(which is maybe once a year if I’m UNlucky) the associates aren’t properly trained. I’m assuming it’s probably high turnover and therefore absolutely no one is equipped with the knowledge to assist in the simplest of inquiries. Not to mention less than zero customer service skills. This particular visit drove me to write this review. Unfortunately I attempted to move two lines from two different accounts onto one new account. 2 hours later (that’s help time, not waiting time), the associate (Jvon) clearly screwed something up and I was now forced to wait until midnight and call the tech support the next day. Why you ask? Well I don’t fully know because this particular associate refused to explain. Lucky for you I am aware from observing that the manager was called via the associate because the associate did something and could no longer transfer my line until the next day. He did not explain this or the reason why I had to suddenly call. I had to ask another associate nearby who informed me of the reason and simply stated, «I honestly don’t think he wanted to explain it to you». The unhappy associate then wanted me to wait until he was working the next day to call him so he could fix it — HA! Hilarious. Yes, I’m going to inconvenience myself so that I can call you and HOPE you suddenly know what you’re doing. No thanks. I’ll call the 1 – 800 number. Bottom line, go to a different store if you want to ensure you keep your sanity.

If you want that extra push that will lead you into the arms of any other wireless retailer, then this store is your perfect solution. The greeting and smiles you receive when walking in and signing up for the waitlist is where their courtesy ends.
We have been to this store multiple times (for info continuity) but each time has made me want to pull my hair out and punch someone. I understand busy, I used to work in retail. What I don’t understand is lack of tact, impatience, systematic misinformation and downright rudeness to customers. This store is a perfect example if how not to treat long-​time customers.
I don’t know, after being a loyal customer for 11 years, maybe it’s time for a change.

Verizon wireless has good technology but are in great need of improvement in their customer relations.

My daughter got a text she had to pay a $ 1200+ bill or her services would be cut off immediately. Having her business phone on the account she had it debited from her account immediately. The next day she got her bill to find $ 600+ of this bill was fraud related, which the store admitted. Here’s the issue, they would not reimburse the amount she didn’t owe, they will only apply to future charges. This is not only unethical, but illegal. But try to talk to someone in authority, they all pass the buck. Luckily she had the money, but it did impose a hardship. Essential they have stolen her money and won’t give it back. You know what would happen if she tried to switch to another carrier before her contract is up don’t you. I don’t know how she could have be treated worse.

This can be a very busy Verizon store. My girlfriend and I went here and there was a lot of people. We had to leave early because we had to be somewhere at a certain time, but if we had waited, the wait was about 15 – 20 minutes. Granted it was Christmas Eve when we went here, and it’s expected for stores to be busy during that time of the year.
The staff is friendly here. We were greeted as soon as we walked into the store and asked what we needed help with. I’m sure customer service here is great. We just caught them on a very busy day.

All other stores in area refer to this location for warranty/​repairs issue. Once there employees feign ignorance and try to pass off issues to warranty hotlines that then refer users back to the store. In short– useless

I have to echo other users on here and say that I absolutely love Verizon. I have been a customer with them for a long, long time and I’ve only ever found Verizon as a provider to be helpful, considerate and respectful.
None of these hold true for the employees of this store. My sister and I had the displeasure of working with Rashad today. My sister knew the product she wanted, an iPhone 5, which Rashad tried to convince my sister out of, bashing the phone the entire time she had it in her hands and throughout the rest of the process. He asked after her university and proceeded to belittle that choice as well. He never offered to transfer my sister’s contacts or apps from one iPhone to the other either. Something I’ve always had offered in other stores.
The straw that broke this camel’s back was the transaction itself. We were in somewhat of a special situation using checks to pay for the phone, which he assured us was in order. After making the check out to Verizon, Rashad decided that checks were «going to take too long man» and informed us he would just charge our account with the costs. Not acceptable.
We now have a ruined check and I had to bring my sister off the edge after suffering an hour of humiliation. This is deplorable customer service, I would never go here again.
Edit — Let me add that within an hour or two of posting this review I was contacted by a customer service representative who was very helpful and apologetic, thanks Melissa M. ! Again, my issue was and is with this store, not at all with Verizon itself.

I found the people at this store to be friendlier than at most Verizon stores (perhaps because I live in New Jersey, not a state famous for friendliness) and helpful with my questions about adding a shared line. the place was quite crowded on a Sunday afternoon, but what Verizon Wireless store anywhere is not.

You know what? I love Verizon. LOVE LOVE LOVE them. I’ve haven’t had any bad experiences with them really. But this store? WOW. Not so good.
Ian helped my wife get her early upgrade so she could get the droid 3. Everything went fine until he explained that his current phone is «retarded». Not cool dude, not cool.
Then he asked if we wanted a screen protector. After hmming and hawing for a couple seconds, we decided, sure, why not? He grabs one from the display behind the counter and finishes checking our order out, and applying the screen protector to the phone.
We leave, and go home. When we get home, my wife notices the phone looks grainy and weird. The screen protector feels weird. She looks at the packaging and discovers it’s ANTI GLARE, not a regular screen protector. Really? We’re pretty pissed we paid for this when we wanted the regular old screen protector.
So the next day we go back and who is there to help us? Our good buddy Ian! We explain the situation, that we didn’t want Anti-​Glare, we wanted the normal, everyday screen protector. He looks at us like we are complete idiots and tells us he can’t help us since the screen protector had been opened and used. We explain that, yes, he opened it, and installed it on the phone, but he did not let us know there was more than one type of screen protector. He just picked it and put it on there. He then tries to belittle us and make us look like idiots by comparing this transaction to chewing gum. Telling us that if we had bought a pack of gum, opened it, chewed a piece we would not be able to return it. I understand this analogy, HOWEVER. It would be as if we were at a grocery store and the cashier handed us a pack of gum and never told us there was another type. NOT COOL IAN. So he tells us he will talk with his manager, comes back and tells us he will give us half off a pack of new screen protectors. I tell him this is unacceptable and we would rather buy a new set on ebay than buy it here. I ask to speak with the manager. He disappears for 10 minutes and returns, telling us we can have a 1 time return for this.
We head back to the counter where we discover that we will actually be getting cash back. Why? BECAUSE THE ANTI-​GLARE PROTECTORS COST MORE THAN THE REGULAR! So not only did he not let us know of the difference, he went ahead and sold us the more expensive one without disclosing that it was more expensive. He then tries to belittle us again, by asking us, «You do understand why this is a one time refund, right?» Where I again explain, that I hope he can see where we are coming from and that he needs to learn to be a better salesman and actually tell a customer what he is selling them before just sticking random, more expensive screen protectors on a phone.
Unacceptable. I would not shop at this Verizon store again.