London Coin Galleries of Newport

DO NOT walk into this shop. The Manager Tammy is the rudest women I have encountered in quite some time. From the moment my wife and I walked in, she was demeaning. We continued to work with her, because she seemed knowledgeable. During the discussion, she quoted a higher price for Silver than the live quote I was getting from Kitco. The price was quite a bit a lower and when I asked her she said, «Well, it moves all the time, are you going to tell me when it goes up»? I am a light hearted guy with a great life… I rarely argue with anyone, so I laughed it off and said, «Heck no, I am only going to tell you when the price goes down»
When it came time to exchange the cash for the Silver, I looked at my price again and said, «Hey, it did go up a bit in your favor» and jokingly said, «I’m just keeping it real»
At this point she said «LOOK, I don’t care what your app says about silver price, my price is the only one that matters». I asked why she was being argumentative and she turned everything around on me, insinuating I was grinding on her. Why would I have told her the market moved in her favor, if this was the case?
It gets worse… I then asked her if I could deal with the owner and she said she was the owner. At that point my wife and I decided to leave. On the way out, I stopped at the door and asked her if she really was the owner, because I could not imagine the owner of any business in the 21^st Century, treating someone like that. She glared at me and said nothing. We left.
15 minutes later, I called back and asked for the owner. I was transferred to Tammy. the impolite woman and she said, «I may not be the owner, but the owner is not involved any longer and this is my business, you have to deal with me». She went on to say, she had to shut down the operation when I walked out, because I «Turned on her». What a strange thing to say… clearly she was posturing for when I do reach the owner.
I wont call the owner, because my Dad told me when I was a kid, «The fish stinks from the head». I never forgot that statement and realized that an owner that cared, would not have a manager with that attitude. I do hope the owner reads this and deals with the situation. I live in the area and have been accumulating a fair amount Silver, it sure would be convenient to trade there.
In my World, people still matter and everyone deserves to be treated respectfully.
Maybe these guys are honest and maybe they are not… There are Unilocal comments suggesting they are not, but I have no way of knowing. All I know is that people should be able to ask questions without being treated offensively.
Thanks for reading. This is the FIRST review I have written.

I’d give them no stars. But, there isn’t that option.
I went there yesterday to get some bids on things. I felt that I was rudely treated.
Therefore, I won’t EVER be going back!