Lowes Home Improvement

The Newington Lowes is chronically mismanaged. Empty display areas, items out of reach, dismal employee attitudes. Typically employee’s would rather talk in groups in aisles than assist. The ‘it’s not my job’ attitude prevails. When an item was not on the shelf, but the box was up at the very top, we asked a nearby employee: ‘try asking someone in that department’… yes, of course, it’s not your job. Nor is this unusual. On checkout they sometimes ask «did you find everything you were looking for?» ‘No, I couldn’t find the garbage can, there are none on the shelf”. Cashier does nothing? «Why did you ask if you don’t even write down the item that’s not available?» — «we’re told to ask that». That’s a management issue. They have employees ask, but provide no means of actual feedback to fix the issue. Hopefully the place will go out, or fire the management.

Bought new LG washer and dryer from Newington store (Bloomfield was out of stock) and price included delivery and installation. They delivered on time but forgot to bring the new hoses for the washer, which had been ordered and charged for but not brought with the washer. Needless to say no installation was done at all, they put machines in basement and left. The next day I went to Lowe’s on Berlin Turnpike and bought the hoses they «forgot» to bring the day before and installed myself. They were called back a 2^nd time to come to the house and again did not install anything, they failed to attach the dryer exhaust, did not stack the machines on top of each other, and the dryer doesn’t even work, hoses leaked after first use and I needed to hire an electrician to properly install the machines. Don’t be fooled they will deliver them but do NOT install anything, not worth the time and energy to hire an electrician or try to do myself. Lowe’s service is awful and will not buy anything that needs delivery or installation from them again. Who buys a washer/​dryer without getting them installed so they are up and running, what a joke!

This review is specifically for their install dept.
3 weeks into a process of trying to buy custom blinds and still no results.
Took 2+ weeks to have someone out to measure. Been Almost a week since then and still no quote. Every deadline has been missed. Calling there is beyond frustrating– CSR’s answering the phone have a range from kind of helpful, to totally indifferent, to completely rude.
Made every possible attempt to work through install dept manager (Jeff) as well as store GM (Dave?) and still no results to show for it.
Time to move on and look at other options… what a frustrating waste of time!

Holy crap you guys. Get your act together and install a few self-​checkout lanes. Jeez. And stop trying to peer-​pressure me into opening up a Lowe’s credit card. And no, there’s no PO number for my one box of nails.

If you could give zero stars, that is the rating that this particular Lowes location deserves. We had to wait almost half an hour just for someone from Electrical to answer our question. The guy who works in Electrical was on his lunch break and no one was covering for him. Even after going up to the service desk and them trying to page someone to help us, no one ever came or responded. We continued to stand up at the service desk while they tried to find someone to answer our question because we couldn’t find where a particular electrical part might be located in the store.

I like this lowes location as most of the staff is very helpful (specially around the kitchen appliance section, I’ve bought a washer/​dryer unit here. The place is mostly stocked and the garden center has a good variety.
Service is always a step above of Home Depot although that also depends on the location.
Only con– the bathroom supplies section’s service is awful, and the two people I’ve dealt with there were very rude. I was simply trying to look through the catalogs to see if I can find a contemporary style bathroom sink. The lady there was super condescending and disrespectful in a lot of ways, critiquing my choice of sink and basically talking to me like I was stupid, pointing out that whatever I needed will have to be ordered… Well duhh… No kidding. The entire time she was huffing and puffing like a child, as if my questions about a vessel sink option on the cabinet possibility was absolutely wasting her time. I asked for someone else to help me and she loudly bad mouthed me to her coworker as she sent him my way… Only an isle a way… I could hear everything! He (the other associate) at this point walked up to me as if I was the arch enemy. What the hell was wrong with these two I do not know, but surely lost my business. I ended up ordering a vessel sink cabinet at the Manchester location.
I won’t let some bitter old lady ruin my day… But I strongly suggest if you hate your job so much that simple questions irritate you than working with people may not be for you.

The place for good plants.
Spathiphyllum! Alright, it’s a Peace Lily. But it’s enormous. And at $ 24, it’s a nice low-​light, low-​maintenance floor plant for a corner of our bedroom. And the plant lady helped us find it. I guess there aren’t many low-​light gigantic plants out there. But we found a darned nice one.
Jimmie Johnson, interviewed after his Martinsville victory today; «I want to encourage everybody to go to Lowe’s tomorrow, if you didn’t go today already… buy some stuff, its springtime… and uh… life is good!»
Isn’t humanity doomed?

Great selection of flowers and fruit/​flowering/​shaded trees.
I am always torn as to whether this I go to Lowes or to THD. This Lowes was clean and the staff were friendly.
Not much else to say about it, it has all one needs to do home improvement projects.

This is the best hardware big box store in the Hartford area. Their selection especially for items like trees, plants and vegetables far exceeds all the Manchester and Bloomfield stores and the Home Depot a mile away.
For the most part the people here are more helpful than other locations. I feel like on occasion though you can still look completely lost, walking through the entire store without one person asking you if you need help.
Keeping them from a 5-​star is their name brand selection. Lowe’s as a whole is cutting back on their name brand’s and selling more Kobalt which I think is a Lowe’s trade mark. Lowe’s used to sell Jackson but they have cut back on that. Still there products are better than Home Depots for 7 out of 10 items.