Enterprise Rent-A-Car

This review is for Farmington MI branch. I reserved car on a friday for monday pick up. (No offer to come & pick me up). Monday i arrive & alas, no cars except huge suburban. Im 5′ tall, driving only locally, & have never driven a truck. No mid size like i Reserved. Was offered 1compact tin can with seats all stained. Bad attitute bout having to drive me «home». The driver texted and drove horribly the way to drop me off, first stopping at another branch with no cars. ½ day waisted on vacation. Vacation days stuck with no car. The office seemed under-​staffed. No cars at a car rental place? They need to learn what a reservation means. Huge disappointment.

EXCELLENT SERVICE HERE!!!
I must say I have rented cars from many Enterprise locations, but this by far is the BEST that the area has to offer! I was blown away by how quickly they got me to my rental vehicle! No hassle, no fuss! I even left my shoes behind in the vehicle and was able to pick them up the next day with no problems!
Will be making this my 1^st choice when I need to rent a vehicle!!!
Great job!

I was WOWED by the team at the Newington Enterprise!
My car broke down and I made an online reservation at my local Enterprise office (not Newington). When I arrived at the office the employees were just arriving to work at 5 after their 8am open. I was told they had no cars and they were somewhat rude to me. I was told that Enterprise accepts all reservations whether or not they have cars and it was my fault for not calling two hours after opening. This was not conducive to my situation and a waste of my time leading me to believe I had transportation lined up the day before an important meeting for work.
Needless to say… I ended up at the Newington Enterprise branch and was welcomed cheerfully by the staff. They had me in a vehicle and on the road in a matter of minutes. Kelsey was courteous, professional, and thorough in explaining all the important contract details I needed to be on my way… to the point where I felt relieved that someone cared about my difficult situation. The car was perfect for what I needed in a short-​notice situation. Because I did not know how long my car would be in shop she told me not to hesitate to call again in the event that I needed another vehicle. I was SO impressed by this branch’s quality of service & highly recommend them for future services. I felt that they are an organized and dependable team.

I decided to get a rental while my car was being diagnosed and repaired and only needed it for a day. Enterprise picked me up from the repair shop on short notice and got me on my way in a jiffy. The one disappointment was the selection, but that’s probably a given with it being a small location. There was only one car on the lot in the intermediate class. Anyhoo… when I brought it back today the rep gave me the total of 80-​something dollars. «Excuse me? How much?» I didn’t realize it was a 24 hour clock (guess I should have read the paperwork). But they were really nice and reduced it to the one day. The only reason I didn’t give them 5 stars was their selection.

So far I had nothing but a great experience. My car needed to be towed and I was picked up soon after. They made sure I received all discounts that applied and gave me a great rate. Hopefully the drop off will also be a good experience.