Vons

It’s a Von’s, kind of in need of a makeover but if it’s gift cards you need, this is the place. Very good selection.

I bought a cake for my family this afternoon. But when my wife tries eat a piece, she found mold in the cake. I went back to return the cake and a young guy who claimed to be a manager offered me a money back for the cake which was fine. But thing was one of my kids (9yr old) already ate his piece of cake and I was worried something might happen to him later. I asked him in a writing that the Vons will take care of the such incident. After a few phone call, he wanted me file a incident report which includes my social, address, phone no, and email address. After filling the report, again, I asked him to give me some sort of prove the Vons will be responsible for the anything that might happen to my kid for the eating mold cake, but he said other than a copy of an incident report, he cannot give any. I asked for his business card and he told me he doesn’t have that either. WTF. Even a small retail shop manager has his business card. The guy just doesn’t have an interest in a customer care. He took all my info and he doesn’t want to give any of his. Very bad business practice if you ask me.

The low rating is for the staff, seems pretty interchangeable with Stevenson Ranch’s crew (the one near Sand Canyon is the only store with the kind of basic courtesy from cashiers you’d expect at any major supermarket).
So I’m just reposting that mainly — produce section seems OK and there are younger, friendly people who stock the shelves and so on.
Like another reviewer observed about SR they seem largely middle-​aged to older ladies who are surly, sometimes openly rude and clearly would rather not be working at all or certainly not there!
I’m certainly not an ageist, good and poor quality employees come in all ages and genders, but the cashiers here at Stevenson Ranch and the one on Lyons in Newhall are too often cranky and seem to resent your saving money using the store membership card the store itself promotes — Just for You — where you download virtual «coupons» and if you combine them with sales you can save a lot.
In every other Vons I’ve been to from Palisades and Malibu to West Hollywood and Westwood, even less prosperous SilverLake, IF the checkers comment at all it’s to say «you did good!» or just tell you how much you saved (a story policy I find odd — how does the person behind you who might be paying full price feel about that? Is it an incentive to become a «member» or just feel resentful?).
They can openly embarrass you if there is a pricing error which as others have observed, seems to be pretty frequent. ONE lady in her sixties, when I questioned an error, yelled: «No, that can’t be right! You got too many groceries for so little money!» Others challenge me in a tone like I’m enjoying this, holding up the line to be publicly embarrassed.
They have been loud, shouting across the store for a manager about a problem order –
complained about having to re-​ring items several times a day because of computer error as if that’s an excuse. Maybe some don’t know how their own incentive program works and think anyone who figures out how to benefit from it has to be publicly shamed not to do it again?
I learned from another store that company policy is to give the customer the item for free if they ring it up wrong — here, they might just bite your head off.
I have wondered why this is the main demographic and why they are so surly — are the stores on the verge of closing with them out of a job? There seem to be corporate mergers and phasing out of stores. Maybe it’s harder to find employees in Santa Clarita, a relatively small town which already employs many people in many stores? But Ralphs and other markets don’t have the same attitudes even though many of the employees might look similar.
They are undermining the company’s incentive programs and working themselves out of jobs.
I LIKE the Just For You unlike some, it takes a few min’s online but you can save a LOT of money — which many of these ladies seem to resent.
The Company Corporate had better take note of Santa Clarita!
P. S. There is a can and plastic recycling truck on the lot, I have’t used ‘em but see the sign, no bottles, attendant said they give actual CRV for upto 50 items then they weigh it, the standard it seems.

Staff is nice here and lots of parking outside. However this store seems crowded with tons of stuff on either sides of the aisle. Sometimes its difficult for 2 people to walk in same aisle.

This store is under staffed. There is always a long wait at the two registers that are open. I can’t just stop in real quick at this store. The best customer service can be found in the produce dept and floral dept. Some of the checkers are nice and understand customer service and others could use a refresher course in basic customer service.
I find they are often out of stock of common items. If I can find someone on the floor to ask for help I end up waiting ten to twenty minutes for an answer.
Clearly I’m not a fan of how this store is managed.

no hamburger meat on shelves another customer complained and obviously got an assistant managers attention. grabbed the meat person who was on lunch and acted like she gave two cents about the customers who were waiting. she asked the guy how much longer til he had on lunch break and said that she’ll have someone to help us until then. literally waited 20 mins to grab the one product we needed and when the meat guy came back he helped other customers before my boyfriend and I who we frikin waited forever! RUDE! to make matters worse the salmon did not look like it should’ve been sold it did not look fresh at all! then my boyfriend had mention after the assistant manager said she’d get someone to help us she was no longer in site. I waste the extra mild and go to Ralph’s. thank you vons for showing your excellent customer service, that was sarcasm in case you didn’t figure it out already.

Come in at your own risk. I was robbed while shopping here. Watch out while shopping. When I informed the manager, all I got back was we don’t have cameras except at the checker lanes and pharmacy and liquor section. You might think about adding more cameras for your protection and that of your customers. I will avoid this Vons and report it to the corporate office in hopes they will increase their surveillance or hire a guard.

I love the location of this Vons and how it is so close to other shopping centers. I have been shopping here for a while and I truly love how amazing the customer service is here. I heard Jackie the manager went to another store and I got to say she is one of the best managers I have been dealt with and she truly cares about her customers. I love how all the employees are very friendly and everyone asks if you need any help finding anything at all. Three checkers there stand out to me the most, Mi, JoAnne, and Chris. Mi, is always so friendly and very helpful, she knows how to greet her customers and carry on a conversation. I hate when you stand there and it is an awkward silence between you and the cashier. Joanne, where do I even start with this lady, she makes me laugh every time I go into the store. She is so funny and makes my night. I love seeing her in the check stand and her attitude always puts me in a great mood. Chris has been at that store for years and is one of the few people who I love seeing as well. She is always so helpful and funny with the customers. I think literally every customer in that store knows Chris and that is truly amazing. She is a true gem to the store. I love the unbeatable deals as well at Vons and the Just 4 You program is amazing and saves you tons of money. I love VONS!

Came to purchase a bus pass & the manger was very rude for whatever reason. Won’t be coming back.

If there was a negative star, I would use it. This store is always understaffed and some of the associates are rude. On a recent visit the manager at 8:30 am on a Sat. was so rude I walked out. She was arguing with other employees while I was waiting for help.
There are times when the store smells awful, due to a sewer line under the building and the restrooms are now locked like we are all crinimals. I will NEVER go back there.

This s a review for organic foods only. This Store has so many organic food items at regular prices that I was stunned. I don’t have to shop at the «boutique» stores to get healthy food for my family. Vons even has it’s own brand of organics with the «O», as well as many other brands. They even have organic cat food from the Paul Newman company! Here’s the trick, they don’t put all their organics in one place and they only have big signs in the produce department, so you have to hunt around a bit. Also go to the right corner of the produce department and you’ll find large pre-​made organic salads with ingredients on the side to mix in and they taste so good! I regularly get organic cereals, chips, crackers, bread, milk, meat, chicken, butter, cheese, mustard, mayonnaise, salad dressing, ketchup, all my fruits and veggies (even herbs), soups, canned goods, even pop-​tarts. This store is really trying to get the healthy foods to the community and if you or your kids are effected by processed foods this store is ideal. They even have a lot of gluten free foods. I am very happy with the way Vons is going. Kudos!

Great prices, great rewards if you have a Von’s card. It saves you money and helps get you great deals! :)

It’s was so cool inside I didn’t want to go back outside, just picked up some jelly belly’s for the my god daughter.

By far the worst Vons I have ever been to. Their produce is always bad. The store looks dirty all of the time. The service here is terrible. I will not spend my money here. I recommend that you avoid this Vons as well

I personally like Vons and this is just like any other one I’ve been to although the service isn’t as spectacular as the one near me, on Sunset.
I didn’t wait long to check-​out and I came on a Saturday so that was nice and they had all the groceries I needed.
If I’m in the area again and needed any groceries, I would definitely come back again.

I have never been a huge Von’s fan, though there are some things I especially like that they carry. This review though is reflective of this location.
My wife does not like this location for whatever reason. I had to stop in to pick up several items and was passing by here. After getting my goods, I was approaching the checkout. I see they only have 1 lane open, and that is the express line (according to my wife, not the first time she has seen this). I have more than 12 items and I ask an employee at the front where they would like me to checkout. They tell me to use the express line. Whatever.
There is no one in line and no cashier either. The employee at the front pages someone. This is at 9am too, not like I am in there at 5am. After an eternity, an employee shows up and begins to ring me up.
We encounter a problem in one of the items I am buying. It comes up at $ 6.99 regular price (correct) but it should be $ 3 off. The sale price is not coming up. So, they send someone with the item to check. Now, there are about 5 people in line behind me, so we all wait.
After many minutes, the employee returns and tells me that I was wrong and the item was not on sale. I had taken the time to read the sale tag so I know I was right but I do not want to argue because I am in a hurry.
In the interest of time, I tell them to just remove the item from my purchase, and let me pay. Even though the employees do not seem to care, I do not want to hold up the line.
The other employee has already left with the disputed item and the clerk (for some reason) needs the item back to scan it and remove it from my purchase. So they start paging the employee to bring it back. One of the customers in line storms out. I would do the same if I was not in a hurry and needed everything else I was buying.
I do not know where the guy with the disputed item went, but he slowly sauntered back and it was removed from my purchase.
Next time, I will drive to a different Vons or maybe bypass them altogether and hit Ralphs.