Firestone Complete Auto Care

Gotta thank Juvenal and Marco over at Firestone Lyons Ave Newhall, California for making a miracle on my car. They changed my timing belt successfully with a SOHD, usually the car is toast, praise GOD Thank you Firestone donuts in the morning

Did a routine regular oil change. Price was just right. With coupon $ 22. Low rating is for the costumer service. The front end was very nice and helpful but the mechanics were screaming so loud everyone inside could hear. When I was trying to chat with my mechanic, Feliberto, he asked if I wanted to fix it myself… His way of trying to give him some space I guess? Kept walking to the parking lot to look in the bay and my mechanic was just chatting away with the others… Not the best experience…

I got an oil change here. They have the best deal in Santa Clarita for Synthethic oil. I used a $ 49.99 coupon from the Firestone website. To be honest, I was expecting an upsell of some sort. I’m a female and I’ve always gotten an upsell for services I don’t need from men who think women don’t know any better. I’ve actually been to a Firestone prior who definitely tried to sell me on $ 700 worth of services. This place just thanked me and sent me on my way. No upsell! Great service and nice employees! I highly recommend them!

I have gone here at least 4 times in past 3 years. One of my car has lifetime alignment and these guys have been great at doing alignment once a year. The wait area has coffee and free wifi in case you are waiting there. The staff was courteous all the time and I did get a computer printout of readings during all my visits. I might end up buying lifetime alignment for my second car too in a few weeks.

Great customer service at this location! They are fast, friendly, and knowledgable. I will be servicing all my cars here from now on.

Told it would be 20 – 30 minutes to change 2 tires and it took over 2 hours for TWO TIRES.

Horrible service. We have been buying our tires from Firestone for years, but no more. The service at this store made us change our tire store.

We have used Firestone a number of times and were always pleased with the service we received. Today, however, we were so impressed by our experience, which didn’t include any work at all, that we decided to let others know. We took our car to the local Hyundai dealer for a recall. The service center there told us our brake fluid was «dark» and needed to be flushed. We decided it was expensive, so we called Firestone. Not only were they less expensive, but the man checked the fluid and told us it didn’t need to be replaced. His honesty put Firestone very high on our list of businesses to use again. I thought everyone should know that up and above the quality work, they are also honest.

The manger is OK to work with but the woman who works at the counter is a real mess — grumpy, RUDE, unwilling to honor discounts, and completely miss-​read the estimate. She was going to charge me over $ 400 for a $ 69 seal replacement. She never apologized for charging me for the wrong amount.
The manager stepped in and tried to smooth it over. If you go here, Watch OUT, and KEEP YOUR PAPERWORK, including on estimates.

Been a loyal Firestone customer for over 20 years but twice now we have had potentially catastrophic miscommunications between their mechanics!
1– didn’t tighten the lug nuts so wheel flew off as I was driving home «oh, i thought he was done with the job!»
2– didn’t prep brakes after brake job, crashed my car into street sign when brakes didn’t work! «The mechanic working on the car didn’t tell me there had been brake work done»
Both times one of the mechanics said the other mechanic didn’t tell them VITAL information about the vehicle. Unacceptable. I will NEVER return there!

I’ve been here a few times before. I’ve only had good experiences with the guys that work here so I keep coming back. I’ve dealt with Hary in a different location before and I’m glad he’s in this location now. This morning, he helped me with replacing my rear breaks & air filter and, alignment. Joseph was very nice enough to explain the before & after specs of my alignment. My truck is leveled so I know it’s not gonna be perfect. I feel comfortable coming here. Do make an appointment. If not, make sure to come in first thing in the morning. They get very busy.

Good tire shop good service but you can find tires cheaper elsewhere.

i went in for a brake service and was told it would be about a half hour, Note i paid for a complete brake service at another store and was charged for what they called a «lifetime brake service» well after two hours, Yes two hours they tell me i need to replace brakes in the rear and i had not such warranty so i show them the bill from another store and im told that they other store over charged you $ 70.00 but you have no extended warranty and that i should call the other store to get my money back? where is customer service here? its all the same store chain? so i call the other store and was met with argument attitude that they were caught and told «what do you want me to do?» so they credited me the money and i told the store in Newhall to put my truck back together and i took it to another place for repair they are out to rip you off! and customer service gets a whopping Zero! pointing out another store cheated you but were not of any help at all
i highly suggest you think twice before going to this store!

I brought my new Honda here in December. The problem was a low tire caused by a nail. I was quoted a 40 minute wait. Two hours later there was no action. I finally got their attention by providing negative feedback to the lead. On top on the inconvenience and being mislead as to the wait I was charged 30 bucks. WOW. This was an expensive patch. Poor service poor ethics and high prices. I was not happy with previous service so it is really my fault for giving them another chance for my business

Great service. Nice ppl. Price might hurt your heart like it did mine but totally worth the quality

The guys here are straight forward and their service is always consistent. I take my car in for everything and I’ve never had any major issues with these dudes. It might be a little more than your average joe shop, but when I come to firestone I always know what to expect. They all seem knowledgeable and they give you recommendations for what you should be doing for your vehicle, not just jamming it down your throat asking you for money. My thing with auto shops is you get the job for what you said it was going to cost then you’re on my A list. I was tired of increasing and fluctuating costs of other shops, but I always know what I’m getting here. The only criticism I have is that estimates are not always accurate and sometimes it takes longer than expected. I usually do these things on my day off to avoid any issues. I’m not one of those assholes who complain when they’re 5 minutes late. If you ran behind, that’s okay, people make mistakes, as long as it’s acknowledged. Most of the time if they’re backed up, they’ll let me know and leave it up to me if I want to wait or not. Not that «Oh yeah, it’ll only take 30 minutes» bullshit that turns into 2 hours. All the guys here are helpful and I would highly recommend this place.

Brought my car in and they kept my vehicle for 2 days to run diagnostic tests .In the end they did not find any problems with my start ignition issue.
Asked Jose to rotate the wheels and balancing before I picked up my vehicle. No problem. Got my vehicle and it was not done.
Did no believe that I purchased the Hankook tires from them and when I told them that I paid for it at Canoga Location. Eventually they found my transaction and I even paid additional for hazard. They then aknowledged that I purchased from Firestone. Jose advised me it ’ was bad for business’ .Huh?
So why did he not do it. His argument was now that they are very back backlogged and could not do it. Do not believe it: They figured there is no money in it so they would not do it.
Car went in clean and came out filthy. It looks like they park my vehicle in the back with saw dust and crap all over the place. My tires look terrible as if they took it off road.

Horrible experience! My car broke down on I-​5 and was towed here. They kept my car for 6 days only to tell me they couldn’t actually fix it. Seems like they could’ve told me that on day 1. I also had to chain call them to figure this out — no one called me to tell me they couldn’t fix it.
Also tried to charge $ 100 for diagnosis which seems absurd, when they didn’t actually diagnose anything.

Chris, I believe, was super cool about me showing up without an appointment and totally allowed me to use the 25% off my oil change for my TSX. Normally I go to the one in North Hollywood but I was in Santa Clarita and they gave me the cheapest estimate. I called just about every auto body shop and they quoted me from $ 60-​$ 90 on an oil change. Firestone said $ 59 and I got to use the 25%.
Helpful hint. look online for coupons before you go in. The staff was very personable although it does get boring there. There is nothing exciting around so be prepared to share a small waiting area with strangers.

So after wasting a half hour of my time at Pep Boys to find out it would be a 2 hour wait to patch a tire, I had given up hope. While driving home, I passed Firestone and they were open. So, I came here to have my tire patched.
They have been here for a long time, right under a giant Oak tree on Lyons Ave. Somehow I never thought of calling them. All other tire shops were closed so I was glad they were open.
I walked in and talked to Andre. He was on a phone call but told the caller he would call them back, he had a customer. So, at least he had a sense of urgency. He said it would be about 15 minutes to get it fixed. No problem for me.
They charge $ 16 to patch a tire, but they really took their time with it. The tire was patched with a «plug patch» which is a «lifetime repair» according to Andre. This explains why my old tire store patched the tire in 2 minutes and sent me on my way.
Anyway, after they patch the tire they balanced it. The tech then checked the air in all 4 tires. I saw the tech checking the tires treads on all 4 tires as well. I could tell they take great care in what they do.
So, 15 minutes later I was on my way. Best of all the low pressure indicator in my car was off. I could now take a Monday morning flight out of town and not worry about coming home to a flat tire.
They do many other services here. My experience was top notch all the way. I will keep them in mind for tires and car repairs in the future.