McDonald’s

Same comments: Too small for big residential community, small selection, and not same special offers as other locations.

Poor availability of food offerings. I’ve gone thru the drive thru here occasionally only to hear the response to my order ‘oh, we don’t have that made up right now (yogurt parfait)’ or ’ our ice cream machine isn’t working today.’ I won’t bother driving to this location anymore. Another franchise nearby is a better bet, even if I have to drive a mile or two more.

I wish I could go into the negative stars. Took toddlers for ice cream and play. Ice cream machine was broken. Check out the photos of the play place. I have no more words. Too bad this can’t be posted in smell-​o-​vision. Then you’d get the entire effect.

It’s McD. Stopped in here for a Oreo McFlurry. Yum.
Unilocal wants me to make this a longer review so I’m just going to write some lyrics to 2pac: They say money don’t make the man. But damn, I’m making money. Observing you mfs cause some of you beezies funny

Found mold on bread and my mom got really sick. Yup and drive through always gets order wrong so double check before u leave that window!

Why rate a McDonald’s and how can it get five stars? I read the reviews and this is for dining in not drive through or carry out. I ordered my food and the lady gave me my drink cup before my food so awesome there (I have issues not getting my cups while I wait). Sat down and they didn’t call me my number but actually brought me my food to my my table. Bonus points. The food was just as good as any other McDonalds I have been to. It was warm and fast. The burgers had meat on them this time and all the other ingredients as well. Again this was me dining in I have no experience with to-​go or drive through.

I agree with the other 2/​star reviews except I can’t bring myself to give this place more than 1.
Yeah it’s silly to bother reviewing a McD’s unless you want to help unwary would-​be customers avoid this particular location like the plague.
I vote this the worst McD I’ve ever been to. Had to do with the owner I think.
They must tell their staff to not include ketchup or napkins unless the customers specifically request them.
Yeah check your bag before leaving if you’re unfortunate enough to visit this place.
I go to the bank next door and I avoid this McD’s like the plague it is.
They NEVER honor any of the chain-​wide coupons because the owners are stinking cheap and crazy grubby.
I live in Newcastle and hope they go out of business soon. Not surprised and very pleased they have such crappy reviews. Totally believe they’d sell a burger without the meat.

I live right across the street but like many, we go to the McD’s in Factoria. Enough said. Someone PLEASE turn it into a different establishment.

worst cashier in the drive through ever!!! COUNT YOUR CHANGE, the guy gave us short changed us TWICE in one checkout!

Friendly staff… and that’s where it ends. Check your bag in the drive-​through.

Worst drive through service! ALWAYS check your bag

Quite possibly the worst McDonald’s in the nation. The last time I went there (purely out of convenience), I found a RUBBER BAND in my French fries! When I informed the manager, she just played dumb and offered me a free meal. Another time they gave me a packet of sugar with a SHOE PRINT on it! Reading some of the other reviews, these are not uncommon occurrences at this location. I am determined to never set foot in this cesspool of an excuse for a fast food joint ever again. Their French fries are always overdone, stale, and cold, as if they just fry up one big batch in the morning and let it sit all day. They usually leave an item out of my drive-​through order or just get something wrong altogether. And they close way too early (like most other restaurants on the Eastside).

They close too early! every time i want something that’s a special item it is advertised and they dint have it! The manager seems to be having a bad day and push you through your order. Most of the employees are rude too. The was a nice counter boy there for once though! It is across the street so easy for quick eats.

Very convienant and they are fast with getting orders

My experience is pretty much the same as the other reviewers for this McDonalds and the one down off of Exit 7 from I-​405. They either gave me the wrong thing, charge for an extra condiment or just not give a very good feeling about wanting to go back. I found out that the two franchises were owned by the same franchisee so I think it must be from the top down because I know I’ve had very satisfying experiences at other McDonalds. I usually get my drinks and snack at McDonalds or Burger King on the fly.

One of the less enjoyable McDonald’s experiences out there.
The hours here are bad. They close really early (like most things in Newcastle). Its a pain to actually get in — I guess the construction outside isn’t there fault, but that doesn’t make it less annoying. The food I’ve gotten here is generally pretty stale and cold… and lets not talk about the cup of coffee they gave me. Terrible! Even by their standards.
Its kinda embarassing that I’m the mayor of this location on Foursquare. I mean, I’ve only been there twice… guess not many other people patronize this particular location. I can’t say I blame them.

My kids call this «the bad McDonalds» and ask if we can go to the one off 405. They ALWAYS get something wrong. It’s a joke, we even make a game out of it, «find the mistake this time!» We avoid it, except that its so close to our house.

The Newcastle /​Coal Creek McDonald’s is to be avoided at all costs. The one off Exit 7 on 405 is much better if you are doing the McDonalds thing. The Newcastle McDonalds has something wrong with it. I can’t put my finger on it but service is noticeably slow, the orders consistently wrong, there is a definite lack of trash receptacles, shake machine consistently broken, etc. The last time I was there, there were three people in the lobby that had been through drive thru and had received the wrong things.

Worst McDonald Ever. Once every 10 years I think I want BigMac. It had been 10 years. So we walked into the store (not drive thru). I ordered a big mac and my wife ordered chicken nugets. try brought our food, I got bigmac, my wife got milkshake and fries??? They didn’t understand english and it took a while to explain that they brought the wrong food. We finally got our food and went home. Bigmac was cold and dry, It was like they took the whole thing from the back room and macrowaved it. My wife’s chicken nuggets were basically fried batter. No chicken in it. Not that McDonald has a good reputation, but these people dragged what’s left of their name in the dirt. I think my next McDonald meal will be 20 years from now.

Ok, I realize it’s a little silly to review a McDonald’s. The food is not good by comparison to almost anything. And I don’t usually eat here.
Last time I did, I got all the way home only to discover my hamburger had no meat! Frustrated and hungry I went back for my refund.
A manager happened to be in the dining area, overheard my complaint, and really stepped up. Besides apologizing profusely, he promised to talk to the line cook, and gave me free fries and a gift card for a free meal.
Why is this worth Unilocaling about? Because it was a better response – from a customer-​service perspective – than I’ve received in many fancy-​pants high-​end restaurants. I can’t recall how many times a cook or waiter has screwed up my order and I had to sit and wait for it to be fixed and all I got (if I was lucky) was a half-​hearted apology or a nervous chuckle (see my review of F.X. McRory’s for a good example).
So kudos to McD’s for getting something right.