Hollywood Storage Center of Thousand Oaks

This place is where its at. I had to rent a Penske truck from them to move my family and I across country, the entire staff, Gary and Will in particular, went out of their way to accommodate me and my needs. From the intial inquiry to driving the monster off the lot, I would quickly recommend Hollywood to ANY one with storage or moving needs. A+++

Great space, professional and courteous staff. Their process of moving in and out was seamless. I highly recommend using them. We used the facility for 3 years. Thank you Hollywood Storage!

I was completely impressed with this storage company! Gary and Lindsey were incredibly helpful and knowledgeable, and gave me a fantastic rate. They provided a driver and truck at no cost that came to my house so we could load up our items. The storage unit was clean, well-​lit, and secure. Upon closing down our unit, they offered a great rate on a truck and couldn’t have been more considerate when making the arrangements. Even though Hollywood Storage is pretty far from my house, I’d rent there again in a heartbeat due to the excellent service I received.

It got the job done. For being kind of dirty and closed a lot of the time, it wasn’t very much cheaper than other MUCH NICER storage units around town, but that being said, I got all of my stuff in and out quickly, I wasn’t charged for cutting the lock off when I lost my keys, and the staff was always friendly. I’d say ¹⁰⁄₁₀ do it if you have time to put all your stuff in garbage bags or something first. Everything I had stored on the bottom of my unit came out a little gross.

I work with a company that I’m not allowed to name, but Hollywood storage has been excellent in helping us. Not only did they have space available for full size vehicles but they also extended our hours, past their normal business hours, to make sure we always had access to our equipment. The place in clean, the staff is friendly, there is a US Post office inside. The location is also nice because it’s low traffic but still close to the highway. I wish every storage was like this place.

Was helped by Lindsey. Made me feel comfortable and appreciated for my business. Answered all my questions well and made for a great overall experience. I rarely trust storage facilities. However, Lindsey gained my trust all on her own. Also, a real nice theme throughout the complex. Also, cleaver and nice appreciation thereafter gift.

A while back I was looking for a storage facility and my boyfriend recommended I look into Hollywood storage.
I called, asked questions and was stoked regarding their awesome prices for the different sizes units and customer service. I rented out a pretty big storage unit that I needed and had the unit for over a year. I didn’t have to sign any long-​term contract or deal with any sort of hassles or complications! The prices never changed or went up, they had pure consistently! Within my time renting with them, I had a few personal issues and they were more than happy to help me solve any problems I had.
In February, I didn’t need my unit anymore, so I called to find out the cancellation process. It was so easy! There was no catch at all. I really enjoyed my experience with this business and their employees. They make having a storage unit kind of fun with their interesting Hollywood theme, free popcorn in the front desk area, post office in their front office (which is awesome) and Hollywood décor! I also felt like my belongings were safe here, which is important.
I recommend this storage place to anyone looking into renting a storage unit.

Moving is always a pain in the neck, but thanks to Gary and Lindsay at Hollywood Storage Center, my day was that much better! They applied a personal touch that made me feel welcome and like I was a part of the gang… Even though I relocated 15 miles away from Hollywood Storage Center, I know that the next time I move they will get my business again for sure.
Thank you Gary and Lindsay!!!

If you need storage and you’re anywhere close, rent space from Hollywood storage…
Whatever you do, ask for Gary when you rent you’re unit. We called a few places but neither of the other places were 1) competitive on price, but most importantly 2) even close in customer service.
I called Hollywood Storage and Gary answered. He was courteous and professional. I asked him how much the spaces were, he told me. after he told me the first month was free, he said he could send out a truck and a driver for free, but just not today. We wanted to move today.
I call another place in the meantime only to get mechanized customer service ending with a thank you from me and a (personal pet peeve because ‘you’re welcome” is appropriate) «no problem» from the agent.
About 10 minutes later, Gary calls me back to alert me that the driver could in fact come today. That wasn’t what solidified the deal but showed great customer service and followup, so we signed up.

Great customer secure as hell recommend serveral friends and family been here 3 years and counting i live the acess and they even trow you some popcorn and a water best in the county! Gary and Lindsey are the best!

I’ve been a customer of theirs for about 11 years, but sadly, it was time to relocate my possessions. So I handed in my paperwork to vacate, emptied my unit, signed a paper, and it could not have been a more smooth exiting process.
In the course of my 11 years there, I have never had anything but the nicest reception from the staff members. They always attended to my questions with professionalism and kindness, and I always felt I received the best of attention there. (I even had a car battery die on me once, and they were kind enough to provide me with a jump in less than five minutes.)
I have had several friends use their facility, and we all agree that it’s the best storage facility in the area by a long shot.

I don’t know what is with the one-​star reviews. From the moment I connected with Bobby on the phone, he was helpful, friendly, professional, and very nice. I was in and out in less than 15 minutes and he explained everything perfectly. I sometimes wonder if crabby, unhappy people view the everyone else in the world that way. I have absolutely no complaints with the staff or the facility. Rock on, Hollywood Storage!!!

Recently, I needed to move a pool table from Valencia to Camarillo. I did my research and knew that there were a few options to go with. After calling U-​Haul and a few other rental places, I gave Hollywood Storage a shot. The prices were reasonable and all the employees seemed pretty helpful. The one that really made the difference in my choosing Hollywood Storage was «Bobby», I believe that was his name. He was super enthusiastic and helpful answering all my questions and really made me feel comfortable. I ended up getting the rental truck, picking up my pool table, and brought the truck back all in one day. The whole experience was pretty ideal and I know I made the right decision going with them. I wasn’t overcharged like some of the other companies have done in the past and was in and out pretty quick when at the center itself. Thank you to Bobby and the whole Hollywood Storage Center team. Definitely recommending them to others who need to move a lot or a little!

I was moving houses during the weekend and totally forgot about getting a truck to move, silly me thought I would be good on my own and a friend’s truck. Then I realized that with a piano, day bed, and no lift on the truck, I was going to need professional movers if not a good rental truck. I was told about this place through a friend who was explaining that finding a rental truck late notice was going to be nearly impossible. I called local U-​Hauls and Enterprises in Camarillo and no one was available 4 days before the Weekend move. I finally called Hollywood Storage and they had a truck for me! The person who answered the phone (Bobby) was super helpful and asked if I had ropes/​straps or if I needed a dolly for my move. Things I honestly wouldn’t have thought of since it was my first move all on my own. I said I would need both b/​c of the piano. When I went to pick up the truck I was greeted with a smile and Bobby had the truck brought around with blankets to protect my piano. Awesome! He was very professional, thorough and provided fast service! The truck was the perfect size for my move and a life-​saver last minute! I couldn’t have moved out on time without them.

I had a horrible experience with this place. I got a 2^nd-​floor unit because it was cheaper and since I’d just been laid off, money was my top priority. I knew most places have elevators for upper-​units, but not this place. They only have rickety portable lifts and on the day I moved in, they told me they only had 2 lifts total (and it’s a huge place), so that I would have to wait because both were in use. Because of this issue, when I moved out recently, I made sure I was the first one in that morning so that there wouldn’t be a problem securing the lift, as I was paying professional movers by the hour and didn’t want to get charged for waiting for a lift. I called the facility 3 weeks ahead of my move-​out date and explained that I wanted to be the first one in and was going to have the movers meet me there as soon as they opened, etc and they said I shouldn’t have a problem if I got there right as they opened. We actually got there 20 minutes early and I was not only the FIRST customer of the day but the only one at the time. So I thought there would be no hesitation in getting a lift to my unit. But I ended up having to wait 15 minutes (which cost me $ 43 in move time) before the lift came. And that was only after 2 phone calls to the front office insisting that the lift come ASAP. The first time I was nice about it and Gary said «ok, I’ll call the guy again and let him know». The 2^nd time I had to call, I was a little bit more annoyed, but the kid I spoke to this time (Bobby) was completely rude to me. He told me they only had ONE «facilities» guy working and that he was busy.
First of all, on a Saturday at the end/​beginning of the month, that seems like really poor planning to only have ONE guy available to help customers at their units. Secondly, I don’t know what this guy was busy doing because I was the first and ONLY customer there requiring a lift. When I explained this, Bobby very rudely shot back «he’s helping us here in the office» — again, that makes NO SENSE if he’s the guy that should be working outside of the office. About 5 minutes later, Bobby (one of the office clerks) brought me the lift and he was still completely rude to me. When I asked why he was bringing it instead of the regular guy he walked away from me and just shouted over his shoulder «he’s BUSY! We’re ALL VERY BUSY». By the way, when I checked out after the unit was emptied (about 2 hours later), I walked into the office and there were at least 3 people in there ‘working’ and not a single customer anywhere. So I have no clue what they were so busy doing. I will say that the on-​duty manager there (I’m assuming he was the manager as he was dressed much nicer) very quickly drove out to my unit to verify it was completely empty and clean and radioed back right away, so props to him. But they should really get rid of Bobby. I don’t care what the issue is, no employee should ever speak to a customer like he spoke to me.
In addition to the move-​out fiasco, they were sending email notifications/​bills to the wrong email for months. I was on auto-​pay, but my debit card was stolen at one point and I forgot to notify Hollywood Storage. Instead of calling me or sending me snail mail to tell me that my card was being denied, they just relied on the email and then because I never got the email, they put an extra lock on my unit and charged me some ridiculous fees for late payment. When I found out and explained what happened, they took off one fee but not the other fee. I told them I never got any emails from them and then I found out that they were using the wrong email even though my paperwork clearly had the correct email on it. I made them pull the paperwork and I said «see — I wrote the correct email on your paperwork. How is it my fault that you’ve been sending it to the wrong email all this time?» and the guy told me my writing was slightly unclear (which it wasn’t) so they refused to take responsibility for their mistake. And if all this was not enough, they also raised their prices half way through my stay with them. All storage facilities probably do that, but I was so disappointed with the service here and the inconvenience of a second story unit that I would not send my worst enemy to this place!
EDIT: 3÷20÷15
I would like to thank the manager, Aileen, for reaching out to me privately. She apologized for the inconveniences and even reimbursed the $ 20 late fee I incurred from the Debit card issue. So props to the management and hopefully others will have a better experience there than i did.

Lindsay helped me to arrange getting a storage unit to help me in my last minute moving needs.
It is nice to feel like you can ask for assistance and get a really fair deal.
Mahalo, Lindsay.

I wanted to update this since the staff did reach out to me. They were able to communicate effectively to help make me a bit happier with having my stuff there with not as much of an upped price. The reasons they had for the additional increase makes sense but they did work with me just to make me a happier customer so I am thankful for that.

I buy storage units (like storage wars) as a side business, so I’ve seen a LOT of different facilities and let me just say that none are as nice as this place. Honestly, the place is gorgeous. There’s a kids play area, popcorn, they gave me a drink from the fridge, a postal center to send your mail, a giant flatscreen tv, full sized Hollywood figures around the office… just nuts. The staff was extremely pleasant, helpful and competent (incredible how many aren’t)…oh, and very good looking as well. All in all, I had a great experience and am oddly excited to go back to my storage unit now. Thanks guys and keep up the good work.

hope you like mouse poop!!!
I had my stuff in this storage unit for 13 months. during the last 6 months I complained about mouse droppings being inside my unit… little did I know the mice got into EVERYTHING!!! I had no food items inside the unit so im not sure why they chewed, pooped or pee’d on almost everything inside this unit. I am now having to clean or throwing away everything I had in the unit! what a waste or money! the staff is nice but completely useless at returning phone calls etc. NEVER AGAIN

RODENT PROBLEM!
I almost always leave positive reviews. I only leave negative ones when I have information that I think the Unilocal users really should know.
We stored our furniture and household items here in a second floor unit for about 15 months. We did not store anything edible like dry food or pet food. There was nothing really wrong with the staff or service while we there, but we just unloaded our stuff and mostly all of it has mice or rat droppings on it. We took the cushions off our couch and found that they must have used our Crate and Barrel pieces as nests. Not even entirely sure yet that there aren’t STILL live mice in our couch and chairs.
BARF!