Vanguard Auto Body Repair

(He moved from Newark to Fremont, after making big «Balck Heart» money. But same shop, same owner.)
«Big Liar!» is all I can say about this owner. How could you lie to your countryman? You are a Chinese, and Chinese are your main customers. Why would you do that? We come to you for help, and we trust you. You could, and you have, made big money already. Why do you turn your shop into a «Black Shop» (translate directly from Chinese ««)?
I told you this is an old car. I don’t plan to spend big money, and I don’t want to go through my insurance either. I just want to fix it so I can drive it safely on the road. You played tricks, dirty tricks, telling me that it’s a big damage, and the whole part needs to be replaced. And it will cost at least $ 1,000. You even got your Amigo technician there to play the show with you — I hate this most. Other shops may tell me to replace the whole part. But I don’t think they will stage a show like you did.
Guess what, another body shop close by fixed my car for me. They put the part back in place — free of charge. They told me they would do a very good paint job if I want to fix the dent. As far as safety concern, it was no serious damage at all. Gee, I still cannot believe you lied to me and told me it’s a serious «internal «damage.
Don’t ever come to this place. Don’t be fooled by him just because he speaks Chinese. If you still come, please, please make sure you go to other shops to get 2^nd or 3^rd estimate.

I am not a very critical customer. I have had many body shops experiences, and by far, the one with VANGUARD in Newark is the worst ever!

I put my car in for a frontal damage in January. Guess what, it’s May 29^th today and my car is still sitting there. I’ve checked status about twice a month, and each and every time, I was told the car will be ready soon. I actually took a physical visit not too long ago, and I found new scratches that were not there before and my convertible top won’t even open anymore! I have been very patient with them but this is really the last straw. But you know what, there is nothing I can do, but to let you all know how horrible this place is!
And you know what, they are nothing but a brunch of crooks! On my first visit, I told them I might not have insurance coverage, they quoted me $ 8000. On my second visit, I told them I actually DO have insurance coverage, and see what happens, they quoted my insurance company $ 18,000. Yep, it’s not your eyes, it is 10K more than the original quote.
Not only they don’t have quality service, they are criminals!