The Ski Bum

Great service. The sales team was very educated about the equipment although I did think the prices were on the high side.

This is a great shop with an excellent eye for what is current within the industry. Any time of the year you can walk in and talk to employees that are just as stoked on the snow and the products as you are. The staff is extremely knowledgeable and easy to talk to. This place would do well if not better than some of the bigger named shops in New England if you were to plop it down in a ski town up north.

Was there today to purchase ski pants for my daughter, who is going snowboarding for the first time. Selection in Medium/​Large/​XLarge women’s was very good — she runs between an XSmall and Small, and there was very little to choose from (we got the only pair of small ski pants that were less than $ 100 on the rack, and there were possibly 12 pairs of pants that ran in size from XSmall to Small).
While I was prepared for a more limited selection simply because we’re getting toward the end of the selling season for winter apparel, I wasn’t prepared for the lack of courtesy from the staff. The first employee I saw was standing in the winter gear area & made eye contact with me. No nod, no greeting, no offer to assist, said nothing to acknowledge my presence (he was just standing there, not organizing a rack or doing anything else) and mumbled a hello after I smiled & said «Hi.» We found the ski pants on our own, hunted through the rack until my daughter found a pair to try on. I was looking for the employee who was doing nothing & didn’t see him when a young lady made eye contact with me (she was standing perhaps 5 feet away) as I said to my daughter, «The Fitting Rooms are here, we just need someone to let us in.» The young lady looked past us and went over to assist someone else. After a moment of waiting by the fitting room door, my husband walked the 10 feet to the register and asked if it was possible to try something on. The clerk at the counter who unlocked the door for us wasn’t rude, but he also had no interest in seeing if we were finding the items we needed and there was no follow up to see if the items my daughter tried on actually fit. Had we not been pressed for time in making a purchase I would have left the merchandise on the nearest possible surface and left.
The cashier who rang us out actually spoke to us during the sale («Is this it?» «Are you a member?» «Here’s the keypad») and while not friendly, at least was not rude and didn’t seem utterly disinterested in our presence.
Bottom line — I’ve worked in retail, and had I treated customers coming into the store the way my family was treated today, I would have been let go, probably on the spot. This disinterest in assisting us was from 2 – 3 employees (not sure if the guy who opened the fitting room was the first employee I encountered or a different person.) The only thing I can recommend about shopping in the store is that there is selection there. It’s mostly high end brands, so don’t go looking for a deal. Be prepared to be helped at the whim of the employees, rather than if you need help, even if you are trying to ask for it. I may yet return the ski pants we bought today if I can find another pair that works for the same price or less.

Great store. Great selection and very friendly staff! I love my new ski pants and gloves. Went skiing in the French alps and the pants and gloves were perfect! Thanks ski bum! I will be back to get more gear soon.

I ordered a snowboard from the shop at Newark, DE on Main st. That took like. 5 seconds to get to Cali. I ordered it. I got a receipt. and within 24 hours they ship it out. And I get it within a week.
Great prices. Free shipping on my board. I’m not sure why there aren’t any reviews for this place. Sh*t is epic.
Best customer service in a long time. And I didn’t even have to talk to anyone.