Sleepy’s

I was very pleased with my experience at sleepys. Not only did i buy a matress at an excellent price I left with the assurance that I bought a great product. Thank you Barbra Devine for such an easy and smooth shopping experience!

Horrible customer service. Mind-​bogglingly bad. This is a company that deserves to be out of business. Comcast and the IRS, you could learn from these guys.
I had picked out a bed combination on the internet but thought since the retail location was so close, I’d get some of their expert advice. This was my first mistake. I went in, and they didn’t have anything in stock close to what I wanted so the store salesperson and I started browsing on the internet. I ended up taking her recommendation.
They delivered the bed on time. As they were assembling it I noticed that it was too small for me. My head and feet touch metal frame on the top and bottom when I lay flat. Since I didn’t slouch or hunch my back in the store, I would have thought this would be something a mattress expert would be able to help with. I guess mattress experts are not required to have actual expertise.
Mistake number two is coming. I signed for delivery. I knew that they had something called the «Comfort Guarantee.» What this means is that they guarantee that they will do anything that helps them feel more comfortable. Ignoring the customer and overstating their ability to help customers makes them feel comfortable.
I immediately called the store and talked to the same salesperson. I was afraid I’d have to pay for delivery or a restocking fee to exchange. What I got instead was that I had purchased the bed, I had to live with it.
The salesperson told me to sleep diagonally.
I asked to speak to a store manager. I was given the number of their web-​based support people. These people couldn’t be nicer or more helpless.
They told me that the Comfort Guarantee only applied to purchases made on the web. I helpfully pointed out I had purchased it off the web, only it was while in the store. It didn’t matter. I was out of their sphere of influence. They did tell me that the district manager James would be calling me.
3 calls later, and James still hasn’t called. My mental picture of James is of a 5’2″ balding man with tobacco stained teeth who calls every man boss and every woman a doll. I imagine he has a lot of gold accessories and drives a big dark blue Buick (do they still make those?)
James, if you really exist, you may want to go back to your old line of work.

Came here to buy a mattress that I had seen on the website. I was actually undecided between two mattresses and I was pleased to find that both mattresses were on display in the store. I laid down and tried out both and quickly found the right match. Price in the store was the same as online. The sales lady was absolutely great! Even though it is commission based, she did not try to upsell me to another mattress. She actually recommended that I pick up in the store rather than have it delivered so I can save the $ 99 delivery fee. She recommended that I buy the waterproof mattress cover which will prevent sweat and moisture from seeping into the mattress. She explained the guarantees and return policies for everything. Simply fantastic! Added bonus: there is FREE parking behind the store, so don’t park on Ferry Street (front of the store) and don’t pay the meters! Great hours too for us busy folks!