Salad Works

I’ve been to Saladworks locations all over the place so I feel I can judge this one pretty fairly. I enjoy salads at this chain generally but not when my order is screwed up, as happens regularly at this location. Like when I ask them to substitute cheddar for monterey jack and a second later the maker is ladling jack into my salad. Or when I’m asked twice whether I want my dressing on the side or mixed in, I say mixed in, and when I get the salad my dressing is on the side. The last time I pointed this out to my server she said «oh…my bad… ain’t nobody gonna charge you extra for it or nuthin’ — a nonsense answer that I didn’t know whether to take as sarcasm or just gibberish. I also don’t like being shorted a dollar in change (happened once), or when I am asked whether I want a white or wheat roll, I say wheat, only to find NO roll in my bag when I get on the road (happened twice). I go here because it’s closest to my house and they have a $ 5.99 special on Mondays. But other than that they are nothing to write home about. I’ve seen much busier locations with only two people working who manage to get it right. Get it together!!!

I was disappointed with the customer service tonight. When ordering my sandwich, Turkey Ranch Fusion, they looked at me like they had no clue what I was talking about. They definitely need to study the menu! It’s sad when I knew the sandwich menu and they didn’t. It usually comes with swiss, which I hate! I asked for them to substitute it for cheddar. I got all the way home and of course it had swiss. Ugh! So I got stuck with a sandwich with no cheese. The description of the sandwich stated it came with turkey, swiss, roasted red peppers, and romaine. I asked what spread came on it because it’s called Turkey Ranch, so I assumed the spread was Ranch related. Of course they had no clue, she just goes on listing all the available spreads. Gesh. I just went ahead with the olive oil mayo. After I placed my order, the cashier says, «Ugh what sandwich was that again?» Are you serious? What buttons on your register have you been hitting if you didn’t even know what kind I wanted?!? The Fiesta Tortilla soup was pretty good. It had a kick to it, which I enjoyed. The bread on my sandwich was pretty dry. And they definitely go light on the roasted red peppers and mayo. I like light mayo on my sandwiches and even this wasn’t enough for me. Next time I’ll have to ask for extra. I would probably never give this place a second chance, but I have a voucher for a free sandwich. Hopefully my next visit the food and service will be better.

I heard good things about Salad Works so I decided to get some takeout. I ordered the turkey salad with bacon and lite parmesan dressing. It came with a whole wheat roll and I also got a big macadamia cookie for dessert. Oh my goodness, the salad was to die for! It was a BIG salad and very tasty! The dressing was so good that I poured it all on, and I never eat that much dressing. The roll was soft warm and so yummmmy. Lastly, the cookie was sweet and very tasty. I will definitely hit that place up again to try a different salad and perhaps a soup this time.

While still a chain fast food place with basic ingredients my opinion has improved of this Saladworks.
The ingredients are clean and plentiful when I am there if some items are a bit one dimensional. The sun dried tomatoes are more like just dried tomatoes. The nicoise olives do not have a hefty brine to them. I could go on, but why bother you all have been there right?
Tried a sandwich tonight. A BLT, pretty basic type of sandwich and it was fine. But nothing spectacular, other chains have better BLTs, and lets be honest 2 of the 3 ingredients are fairly common in salads so I was hopeful.
What has increased my rating is the staff. The strip mall is still inconvenient, but the staff is quick and courteous. They do seem to always have trouble getting me a wheat roll every time and have to pull it from the back.
The restaurant also does delivery which is very helpful and earned them an extra star.