Platinum Vapes

Visiting from Pa, I needed some some supplies and got what I needed without anyone trying to sell me additional vape gear.

Julie was so helpful I am so grateful the lace is very friendly helpful has great prices and trust worthy they are honest and don’t just try to Make a sale that I respect
The juice recommended is now my new favorite and I plan to return when item didn’t fit they corrected. And I’m so grateful. Thank you so much

Julie and Brian; enough said.
Brian introduced me and my wife into the world of leaving the life threatening combustible tobacco era into something that became a lifestyle for us.
We’ve been coming back to him ever since he worked over at the San Jose location and now into Newark. Let’s just say he has yet to steer us wrong but is humble enough to handle any negative situation much unlike any of the nearby vape stores which tend to price high and charge for builds, even if it were just basic inquiries.
They do price quite competitively, and in all reality, the only thing they really make much of a profit from are e-​liquid which makes me wonder about any comments of overpricing.
Almost 2.5 years later, it’s safe to say that Brian secured himself a customer for quite a long while.

Great customer experience, Bryan is an excellent builder. Julie always helps me with the great juice selection they have. This is my Togo shop when I’m in Newark.

Great service! You feel how much they appreciate their customers from the moment you walk in. They offer a wide selection of brands and flavors and the staff is very helpful. I would come back and recommend this place.

Julie and Brian are the two employees I interact with normally when I go here, they are so helpful, they make sure you get what you are looking for. These guys are the bomb!

This place is by far the coolest vape lounge out here, they have hella juices, the people are friendly & chill as fuck. They know what they are doing. this is the best customer service i have ever received. I am definitely coming back

This place was great! I’ve had a basic pen vape for awhile but I wanted an upgrade for vacation. Everyone here was chill and not pushy when I said I didn’t want something too fancy. They’re very knowledgeable about the tech specs and their juice selection. I had a good experience and felt super comfortable the whole time.

I came in here to get some juice. A really friendly worker approached me and asked me what I was looking for. I told him that I liked a sweeter aroma that isn’t too harsh He told me the sour patch was popular so I gave it a try. Smelled amazing and was really smooth. The worker was very knowledgeable as well. It’s good to know that who ever is selling you chemicals to inhale, they know a lot about it and seem passionate about their craft.
It was on the way back from where I was coming from so I decided to give it a try. The guy told me that they had a buy 2 get the 3^rd ½ off. I wasn’t too fond of it but I saw this other guy get nuts for it so I guess I’m not a that level of «OMG DEALS» yet. I have shamed my ancestors.
5 Stars!

Nice place! love the menu and what not. Staff helped me accordingly and made sure I was satisfied!

Nice looking place, great selection and service. Always getting the best help from Daryl and Julie.

I went to Platinum Vapes today and I got to meet somebody that didn’t tell me his name I got to try a couple of juices and I was just waiting for him to conversate with me really I tried to spark a conversation but I really didn’t get that much of a reply then I met a friend there and he really didn’t like his experience it was his first time as well.

Excellent customer service. This shop not only carries a good variety of mods, juices and accessories but the staff is also very knowledgable about upcoming vape gear and their products in general. The environment is chill, everyone is really friendly. Overall great experience.

Staff is knowledgeable, but seems like you have to ask all the questions to get information. They don’t really engage in conversation. Out of the several times I have been, I have had only 1 guy recommend to me stuff. Other times, I have to ask about each thing to get a little info on it. Drip, o I have to ask about each 1, what is good and bad. Not just o we get good feedback from this, I have to pull the information out.
On the positive note, they do know the facts, when you get the information, it is right, and it will answer most of your questions. They can teach you about your new vape. Will come back!

The service at Platinum Vape is top of the line. As soon as you walk in you’re greeted by whoever’s working the counter (Katrina). It almost feels like an episode of cheers where everyone in the store is so open and welcoming to whomever walks in. I appreciate that everyone at Platinum is so willing to help. They also are extremely knowledgeable and, if you ask, they will re-​wrap your atomizers (tips are encouraged). Awesome people and great environment to be in. You’ve got a loyal customer in me!

Came in today for the first time and can’t wait to go back. The hubby and I wanted to get out first vape pen set up and were referred here by a friend. Staff was super nice and extremely helpful in helping us pick out our pen and juice. They even set up our coils and wick for us. Can’t wait to go back!

First time buying a vape anything. Didn’t really know much at all. Came in 3 different times and Julie was patient, knowledgable, and down to earth. She answered all our questions (the many, many questions) and let us spend our time deciding without pressuring us. We got our pens and supplies. We’ll definitely be returning to see Julie again!

I came here with my cousin when we were exploring different vape shops in Nor Cal. This is a spot I’d recommend for any vape-​er!
We came in with no real intention of buying anything– we just wanted to check out the place. Walking in, it has a simplistic and modern feel. They had two screens that listed every single juice flavor they had and what they were. Julie was the employee who helped us out, and she was extremely friendly and helpful. She gave us some very good suggestions with juice and was really helpful with helping me find out what I liked. I ended up leaving with Bonfire, while my cousin got Grass Jelly and Watermelon Jolly Rancher.
Afterward, I asked if she could re-​cotton my vape and she was more than happy to. The cotton job was really well done, and I’m glad I had her do it, rather than mess it up myself. We asked if it was alright if we chilled, and she told us that we were welcome to hang out as long as we wanted. She did a very good job of making us welcome.
All in all, I would definitely recommend this place. They have a good set up, nice atmosphere, and a very helpful staff to make sure you leave satisfied. I will be back!

Close location next to my friend’s who had me test out a vape pen for a few weeks before I decided to get one. It’s a bit unassuming from the outside, but you walk in and it’s clean and spacious.
Went with the basic starter kit to see if I even like this, and went with their Platinum brand. They were very helpful and answered my gajillion questions. For $ 80 (with tax) I picked up the starter kit that includes a charger, travel case, and an extra wick. I also bought a kanger to refill my vape with the liquid, rather than buying disposables.
When they had me test out the different flavors, they were all leaky and sticky. I did find one that I liked right away, and bought one for $ 12. I did remember the first guy telling me that it was included in the starter kit, but then being told it was not by the other employee, which was a bit of a bummer. An extra wick at $ 3, or they sell a 5 pack for 50 cents off a wick.
Overall, pleased with my purchase, and once I do end up quitting smoking this will be a much cheaper habit to satisfy the urges.

Second location is a huge success! Huge space with lots of seating. Tons of new mods, and a full juice testing bar! Great service and so many choices! Definitely will return to this location.