Payless ShoeSource

I’ve been shopping at Payless for many years, usually stores up in the East bay more, the best thing I can say about this store its roomy, well stocked and clean. what I didn’t care for was the clerk hovering over me during my 20 minutes, and trying to push the rest of the store on me, how many times can you say «no thank you» I don’t need a purse, jewelry, sandles, other shoes, several times during my short time she came back and asking me to look at other items. no thank you no thank you no thank you. hint to others, go if you want a bright roomy store, don’t go when there is no one else in there, she’ll try to make her days sales on you

I know the Payless stores around my home pretty well, and this is the third one on my list that has been the recipient of my shoe scavenger hunts.
This specific store is located OUTSIDE of Newpark Mall, close to Hometown Buffet and Toys R Us. This store is larger and has a much bigger inventory in both shoe selection and jewelry selection. The store also gets a lot of sunlight, since it’s not located in a mall.
I usually only visit this Payless if the Fremont Hub location or the mall location don’t have something in stock. The staff here seem to be more aloof than staff at other stores, which plays a role in the overall feel of the store. Also, because this Payless is not connected to the mall, less people frequent the store, and the emptiness is, at times, very present.
I had a not-​so-​great experience here returning shoes. I had ordered the shoes online and had them shipped to the in-​the-​mall-​Payless. Now, this particular online order did not come with a receipt for some reason, but when I emailed the online customer service, they said that a printout of the invoice should suffice:
«Please follow these instructions to obtain a copy of your receipt:
1) Go to
2) At the top left click on Order Status
3)Enter your order number and email address
From here you may print your receipt.»
I followed the directions and brought my unwanted pair of shoes and my invoice to this store because my mom wanted to visit a nearby store in this plaza. At first, the cashier said she couldn’t take my printed receipt – she could only accept the order invoice that came with the online order. When I explained that the package that had my shoes didn’t come with an invoice, which was a fact I confirmed with the in-​the-​mall-​Payless’ manager, she said that she wouldn’t be able to return the shoes to me. I asked her if store credit was possible, and she said I should come back another day during the week to talk to the manager. Since I go to school at Berkeley on the weekdays, this option wasn’t too appealing.
I looked up Payless.com’s customer service number online and spoke with an operator. After telling her my story, she said that a printout of the invoice is valid, and she asked me which store I came from. I told her the address, and she said to give her a few minutes to speak with the representative in the store to straighten things out. She placed me on hold, and after a few minutes she was back on the line and told me that I should be able to return my shoes. I re-​entered the store and gave my shoes and the invoice to the cashier again, who processed the return without any complaint. I felt apologetic that she had to be scolded by an online representative, but my dad said that this was an inevitable consequence of a disconnect between the online site and the store sites.
My experience with returning my online order took more time than I had wanted for a pair of shoes worth $ 15, but at least the cashier wasn’t rude. In any case, I’ll probably only stop by this Payless to swap for another size.