Musial’s Heating & Air

Had a leak under my furnace and called around to get a quote. After paying a consult fee, I was able to get a diagnosis: A/​C evaporator coil needed to be replaced. There company that gave me the diagnosis quoted me 2600 to replace it, quoting labor and cost — which seemed a little excessive. I called around some more asking for a quote for this service and everyone wanted to come by and charge a consulting fee to diagnose — something I’m not a big fan of.
Reached out to Carmen and he was upfront about the cost and able to schedule something for a few days later. He even offered another contact to call in case I needed something sooner.
He came out as scheduled at 7am and got the unit working. Now we have a functioning A/​C right in time for the hot weekend. I asked him for quotes on other work and they were reasonable — and I plan on using him again.
If you’re looking for fair, honest work to be done, call Carmen. You won’t be disappointed.

First class service at very affordable prices. Always on time and keeps his promises. Carmen does excellent work!

Found these guys through my home warranty company. After the last company had completely botched the job on my repair, causing the entire compressor to need to be replaced, this company came out, found a way to get a new compressor up to the roof of my condo without use of a crane (!), and my AC has run flawlessly since. I have had requests from other units who are looking at needing new compressors who did my work, as the piping and ductwork was redone to the highest standard they’d seen. I would (and have) gladly recommend this to anyone in need of AC repair.

Furnace went out on New Years weekend. It was very difficult to get a hold of anybody saturday night and sunday. So I waited until monday morning to call anybody. I called Musial’s Heating & Air at 7am and he was available to come in a few hours to inspected the furnace. Within 30min of his arrival, he said it was the controller board. «I have to order it and pick it up, give me a day.» So, on tuesday afternoon he came by and installed it. Again, within 30min, he was done. I will definitely use him again and recommend him to friends. Thanks Carmen!

After First American Home Warranty could not help us since they were backed up on requests, we contacted Musial last minute when our heater went out and we were on vacation. Our friend who was house-​sitting let us know it was not working. Fortunately, we had a lock box on the door for our guest who was staying in our home. We provided Carmen with the code to get in and he let us know our heater was fixed the same day we called him! It was a simple igniter issue. The integrity of this man was amazing, since we literally would have paid anything to get it fixed.
When we asked how we should pay, he let us know not to worry until we came back home. We couldn’t believe the service we received.
We will be using Musial for all of our HVAC needs in the future.

Musial was assigned to my repair service request through Home Warranty contract.
for your HVAC service needs, I highly recommend Musial. The technician Donovan and the admin person were very pleasant and professional to work with. Things get done quickly.

Carmen, his wife, Donovan et al found the time during peak season when the home warranty company contacted them to fix my air conditioning. They did so and followed up nicely. Thank you.

Our Home Insurance company sent Carmen from Musials over when our heater died on the coldest day of the year in November. We had been thinking about replacing the system for a few years and had already received a few quotes from other vendors. I’m usually not impressed with the providers that home insurance companies send out but Carmen was amazing. We were very close to buying a new system with another vendor we had been working with but Carmen’s honesty, attention to detail and no BS demeanor won us over — that and his quote was significantly lower than the other vendors (this would usually be a red flag but we called Carmen’s references for similar jobs and they were all glowing.). We went with Carmen, he coordinated asbestos removal, installed a new high efficiency heater in a new location, replaced most of the duct work, installed a tankless water system, moved our AC to a new location and installed a new Nest thermostat. Everything worked perfectly, his crew was polite and honest and the job was done in 5 days. I’ve since called him a few times to adjust dampers and tweak settings and he was happy to send someone out FOC. All is all, it was a great experience and I highly recommend working with him.
As a side note, he does run a small shop and when he’s busy it can take a little longer for him to get back with you, but his integrity and good workmanship is worth the minor inconvenience.

Summary: Didn’t follow through on agreement and misrepresented himself and the services he could provide.
Details: I hired this guy to come in and replace my heater and move it from my closet to the attic. His team came out on November 12, 2013 and I was charged $ 3,600. What I got was a different brand heater than I was quoted, he didn’t have an inspector come out to look at the job, and he didn’t complete the job and I don’t have a light in the attic. My attic is now not up to code, because he didn’t complete the installation of a light in the attic that is required when you install a heater. I’m now having to find someone else to install the light and I’m being quoted $ 400 for the work.
He also agreed to do work on the closet, install new drywall, paint, carpet, and add shelves in order to make it functional. I called numerous times to get him to come out and he gave me excuse after excuse and never even got started on the job. He agreed to do this additional work for $ 500-​$ 600, but I ended up just having someone take care of it last week and it cost me $ 1,400. There is nothing worse in business than when someone misrepresents themselves and doesn’t complete the job. He said whatever he needed to say in order win my business, but he fell short in almost every aspect of his dealings with me. I’ve reported him to the Better Business Bureau and he has not yet responded. Stay away!

I called for service on my heater and was able to schedule an appointment with ease. The technician who came out was very friendly and answered all my questions. Unfortunately, he arrived almost 30 minutes after the 2-​hour appointment window I was given, otherwise I would have given 5 stars.
Tip: make sure you have the exact cash because they don’t carry change.

I can’t thank Carmon and Musials enough for their service, patience and quality of work. He came in and fixed our furnace after a few «promising» companies came through with nothing. I recommend this company. They are honest & reliable

3 years ago, i moved in to a new place and the first thing it broke was the furnace. i called up the home insurance and they had Musical’s to work on my issue. Carmen, the owner, swang by first thing in the morning on Sat, answered all my numerous questions w/​patience and got the whole unit replaced following monday. His guy, Adrian, did the insulation (the silver wrapper of the pipe in the garage) in such neat and nice way, every guest came by my house said it looks very good!
This years i wanted to install the A/​C, i thought of Carmen and at the same time got several quotes with others. Carmen gave me the honest and cheapest quotel! my heart feels Musial is the place i should go to and I am very happy with the work he did.
Also, Carmen answered my auntie’s furance filter questions even we don’t buy from him. He is very friendly, helpful and the MOST HONEST guy i can refer to. looking forward to have business with you again, Carmen! you are the Man! very COOL guy! thank you!

We have had Musial’s out to our home through the home warranty 2 times now.
Awesome servcice and fixed our problems quickl
We appreciate the turn around time!
Thank you

Carmen should up the next day and in less than 5 minutes he fixed our heating system. The day before, another company, AAA, showed up and said it was too complicated and that they couldn’t fix it. Carmen was great! I wished more service providers were as good as him.

One word HONEST. Not the fastest gun in the west in terms of scheduling, but Carmen tells the truth, is kind and no BS. THAT alone is enough for me. 4 stars for being so cool! Missing one only because of scheduling. THANK YOU CARMEN!

responsive, reliable and fair prices. did a great job with a new heater+a/c.

I found Musial’s through my home warranty company. They’ve been in a few times to work on my furnace and airco unit and I’ve been so happy with their work that when I decided it was time to upgrade to a high-​efficiency furnace and air conditioner, Musial’s was the first company I asked for a quote.
Looking at the bids/​quotes we received to do the HVAC upgrade, I was very pleased to see that Musial’s came in a few thousand under the highest-​bidding company.(I normally don’t go with the lowest bidders because in my past experience, low bidders just end up running up the costs with ‘unforseen’ expenses.)
The work was done quickly, it was done well and conscientiously. The workmen were polite, communicative, and very tidy. I have no complaints about follow-​up /​follow-​through.
My experiences with Musial’s have all been positive and I recommend this company to everyone in the Bay Area who needs HVAC work done.

I have to stick up for Musial’s. I see they got a 2-​star here, which is unfortunate because I think they are a lot better than most other HVAC companies I have dealt with. Last summer they installed a new HVAC system for me, and to be honest at first it didn’t work properly, and they were a little reluctant to admit all the extra work that had to be done (installing new vents plus a new warm air return). It was understandable, since it was going to be a lot of extra work they hadn’t counted on. But in the end, they agreed it really needed to be done in order for the system to work properly, and they came back and did it. It took 2 guys a whole extra day of work, but they didn’t charge me an extra dime, as the original contract said they’d install any new ducting needed.
It is getting harder and harder to find workers who are willing to make things right, and these guys made it right. A year later my new system is working great. Thanks Carmen at Musial’s!

My service took place on 12÷18÷08. We wanted to find out why we weren’t getting decent heat in throughout the vents in our home and they sent out Carmen. Nice enough guy who looked at our system and said that the layout of the pipes from the heater to the vents in the house was like a jigsaw puzzle and it would need to be redone. I asked him to please write up an estimate of how much it would cost to get this done so we can get evenly distributed heat, instead of having to blast the heater, leave all the bedroom doors open at all times in order for the heat to reach them. It is now February 2^nd… still waiting. Not even a phone call and we’re going to another company.

Very slow to respond to service request through my home warranty program, and couldn’t schedule the service call for several days. When the service person showed up, he did not do the job properly, causing me to wait another 12 days for them to come back and finish the job. At the end of the day they finally got it done, but all in all the service was unusually poor.