Kay Jewelers

Came here this morning for my 6 month cleaning and inspection for my engagement ring. When I walked in, this guy and girl that were working there looked at me like «wtf is she doing here? She looks too young to buy jewelry». I told them I’m here for my 6 month cleaning and inspection for my ring and the girl doesn’t say anything and just puts her hand out and I gave her my ring. So while she was cleaning my ring, the guy looks at me and says «are you 18? We’re doing a raffle for 18 year olds». Then he comments on the music playing in the store and says «when you get older, you will appreciate music like this». And in my head I’m just like wtf. what a douche! I’m Asian and look much younger than my age and I just wanted to yell at the guy and tell him that I’m WAYYY OVER 18! Rude people and bad service

Really enjoyed working with this location Kay Jewelers. Not to sure about the negative reviews here but I had a great experience all 3 times I was here for the engagement ring, wedding bands, and cleaning/​warranty services. Special shout out to my associate, Dante, and the new manager, Amir, noth were extremely helpful and knowledgeable and help guide me to something that me and my fiancée without breaking my wallet (and our upcoming wedding is already over-​budget)
I GET IT, it is corporate owned retail Jewelry store and there is a stereotype of up-​selling, markup, getting ripped off, etc… but in all honesty the staff’s goal here is trying to build long term relationships and at the end of the day that’s what keeps them honest. I can’t tell you how many times I was able to find the ring within my budget yet have been able to take advantages of the awesome benefits of a corporate own retailer such as no cost certification, life-​time warranties, sizing, or other free services that I won’t be able to find at other places. And trust me, I have used up those services so much that they paid for themselves.
My advice to any previous or new customers, do your research, set expectations, and most of all don’t go in there assuming they are out to get you. Otherwise, you’re pretty much going to have the same experience at any other Jewelry store

My fiancé originally financed a ring from the hefty guy in the shop. Worst. Experience. Ever. To start off the guy was not knowledgeable about the ring that he purchased, giving us different carat sizes and ring specifications each time we went to the shop. There was also no paperwork validating the specs he was giving us. On top of that, the manager, Rifi, was trying to up sell us the entire time and almost every visit we made to the shop. A couple months passed and we never received a bill for the ring, and when my fiancé needed to pay the bill, they simply said they didn’t put the apartment number for our address in the system, so nothing was mailed to us. He would’ve had a late fee if he didn’t go on that day and get it sorted out. After my fiancé popped the question we returned the ring because we found a better one at Shane Co. We made the return to Rifi, the store manager, who told us a check would be mailed to us within 7 – 10 days. My fiancé called customer service to double check the return address and status a week later, and the damn check was never even ordered. Horrible customer service all the way around. I have no idea how Kay’s stays in business with terrible management like Rifi. They honestly deserve ZERO stars. Never shopping there again.

I went there to get my rose gold ring resized. I bought a ring on line and I didn’t realize that not all jewelers resize rose gold. It does need to be sent out and will take two weeks. I am okay with that. I had one of my daily rings on me that is a size 5.5. I was talking to the lady and she convinced me to do a 5.75 size just in case it was too small. But the ring sizer did not have a 5.75 for me to try on. The next day I did have some hesitations on the 5.75 suggestion, so I called and there was a nice person that said he changed it before it went out. I will wait and see how this turns out. So far, aside from that terrible suggestion, I am okay with the customer service. Hopefully the guy on the phone took care of everything.
So, the customer service can use some improvements. If you go in there, be aware that they are very aggressive with opening a credit account with them. The lady wanted me to open an account, which I thought was something necessary to get my ring resized. Then I saw the credit application. I said, I misunderstood, I didn’t want a credit account. She was a little pushy about it and I firmly said no one too many times.
Like I said, the customer service was okay. If my ring comes out of this perfect and without issues, then I think they would be worth coming back to for service.

Oh my God, I’ve been here for 20 – 25 minutes to pick up my necklace I gave them to fix because the chain broke and it needs to be cleaned and dipped in gold again. No one has greeted me, there are two ladies here working on the same transaction, don’t seem to know what they are doing at all, and are literally getting yelled at and being called retards by the guests, and the other gentleman working here took a lady who got here AFTER me (looks like they know each other, he greeted her with a hug). Is it because I look like I’m 18 wearing a V-​neck and yoga pants? Wtf. If I could I wouldn’t give this place stars at all… Finally after 30 minutes of waiting I get it back, and holy shit I’m not even surprised that they did a horrible job, it’s not polished where the top ring connects the necklace and on the side and bottom of the charm. After I asked her if it could be sent back, she said that it would be possible to do and she asked me to sign a form stating that «I’ve received and inspected the article and that it’s in… Blah blah» I didn’t read the rest of it because i felt a bit uncomfortable signing it if I’m sending it back, she explained that she’d have to write up another form, which I understood, but she didn’t have to raise her voice and explain it like I was stupid, I just wanted some clarification. [Rude much] She then said «If you don’t trust me you can speak to my manager.» I pointed to the gentleman and asked if he was her manager and she replied, «my manager isn’t here, my assistant manager is the other lady.» I told her I’d rather speak to someone else, and guess what? She walks away, grabs her purse and leaves. Awesome customer service, and if you didn’t read my post and just skimmed it, I mean that very sarcastically. I asked what her name was the gentleman said her name is Ashley, I hope he didn’t lie. Cause I would like you readers to know.

I purchased a ring for my fiancé for our engagement. I’m very hurt to realize 6 months later there is an «inclusion» on my fiances ring that can be seen by the «naked eye». This is fine, if i was TOLD what an INCLUSION was, I had no education on different types of diamonds. the only thing i knew was carrots. The lady who sold me the ring did not tell me grades and difference, but just advised to buy a ring that she would like.
Why this is a problem, we are passed our exchange/​return policy and which means I am left with no choice but to contact corporate with a complaint. Your retail personnel should advise their clients with different type of grades and what can happen if you purchase an i1 (the one that i bought, which i had NO IDEA)
This could possibly be my fault if I had educated myself a little better, but that’s your job as a jeweler to EDUCATE ME.
Give me my options, I am very upset to see my fiancé extremely sad of a diamond ring that has a black dot inside. I’m hurt, and will recommend NO ONE to this store or kay’s period. I will be expecting a response, because i’ve had enough. My fiancé went back to the store and asked them what the dot was. when she was told an «inclusion» she had no idea what that was, until THEN they educated her. She asked the lady «why didn’t you mention grades/​inclusion possibility to my fiancé?» Her face then turned red and said bring it back so we can clean it for you and HOPEFULLY get rid of it.
Also, your upgrade policy is fair IF ONLY we knew that too. Yes it was something we shouldve asked, however it would be nice to know before the purchase. PLEASE RE-​TRAIN ALL OF YOUR RETAIL PERSONNEL.

I’m so upset! My fiancé bought me a promise ring from another Kay’s but we came here to upgrade my ring to an engagement ring. They told us the bill will be the same, next billing statement it went from 100 to 240! I called customer service and they said there was ANOTHER ring purchased on dec 29. My fiancé was not even in town that day, he’s from Los Angeles! So basically there’s two rings on our account and speaking to customer cares, they’re insensitive and laugh at you. I’m a bride, they need to learn how to deal with their number one type of clients! I would like to get this resolved and go to a different jeweler.

The lady was very helpful. I got their protection plan because it was reasonably priced and she was nice. :)

Don’t want to believe me that this place is only a one star… and that’s on a good day… I dare you to go in there and try to get great service… never again. Been burned in there 5 different times… now I’m just the dumb one. It’s like a bad relationship… you get treated like garbage… then you just come right back… can’t stay away from the jewls I guess.

This location is my parents favorite. I decided to go there and do some shopping. I went there to buy my step mom earrings for her December birthday. The sale person (Martin) was very nice and professional and answered all my questions. I will definitely coming back again to do business again.

This location is not my favorite. I got engaged on Christmas and the ring was too big so my friend and I stopped in here to get a spacer. The lady didn’t even lood to see how big the ring was. She put the spacer on crooked and then vehemently argued with us about fixing her mistake. She did a shodding job of redoing it too. It was catching on everything and ripping out my hair in the shower.
I decided to go to the one in Hayward to get it fixed and they were SUPER nice and replaced the messed up spacer for me easily. This one felt great unlike the other one where the edges were irritating my finger. Go Southland Mall Kay Jewelers!

Wow I got filtered. This place blows no matter how much they try to hide the fact they screwed up big time. This truly happened to me.

I came here with my boyfriend because I needed to get another promise ring because the one he first got me didn’t fit. So we ended up going to Kays because we like the rings on
… The sales staff was a bit unprofessional, when my boyfriend and I first walked in they didnt even greet us, Im unsure if its because we were dressed in our gym clothes or because we are in our 20s but they were rude. So I went up to one of the sales associates and asked her to show us a ring I found on
, she showed us it as well as the other promise rings. We ended up getting it. Then she told us about a lifetime diamond and color gemstone guarantee we can get for a flat $ 65 — for every 6 months they would inspect the diamond and everything else which we got.
When she ranged us up she kept trying to push their credit card, my boyfriend said no, I have the money we don’t need one. She didn’t get it and kept pushing it — it was SO ANNOYING. Not to mention I work in retail and my boyfriend used to, we know how store credit cards work. Any who, she kept pushing it until we walked out the store, it was SUPER annoying. Then she kept telling us to do a customer feedback servery which again was SUPER ANNOYING.
Pros:
Nice section
Okay prices
Lifetime diamond and color gemstone guarantee
Cons:
PUSHY SALES STAFF

completely unprofessional sales staff. untrained, uneducated, inappropriate and unwilling to help. this store is worthless. we went to a Kay Jeweler in San Francisco and our experience was a complete 180 — it’s not the company, it’s their sales staff at the Newpark Mall. I would give these CLOWNS a zero if I could.

My fiancé and I stopped in to shop for engagement rings a few weeks after he proposed. We were swarmed by sales people. Each of them asked if we needed help multiple times.
I finally found a couple of rings that I wanted to try on, but was unimpressed once they were on my hand. When we tried to make our escape, one of the sales people followed us to the door and tried to sell us on their credit card. «If the problem is the price, we have credit!»
Way to make me feel welcome… and by the way, the problem wasn’t just the price (although it was a bit higher than I thought we should spend). The problem was feeling like I was surrounded by sharks who paid no attention to my explanation of the type of ring I was looking for. Thanks, but no thanks.