Jiffy Lube

I went here because it had better reviews than the Elkton location but I usually stay away from Jiffy Lube. Also, the Goodwrench Quick Lube was closed and I did not want to travel out to the Valvoline by New Castle. I should have just stayed away.
When I pulled in their was no waiting which was nice and they were courteous but from the start I was concerned. I could hear them joke that guy did not have new filter on right and they spilled oil all over my engine. I could see then using a rag while laughing at guy who did it along with some spray. Then while checking my air filter, one guy was wrestling with the housing to get it opened instead of stopping to see why it would not come off so easy. Here is the real problem, I did not realize at the time but in wrestling with my air housing, guy had actually damaged my air intake hose. Unbelievable, now I have to get this fixed but at least it is a simple fix despite cost. No way would I take it back or deal with them again.
Jiffy Lube does it again. I will just stick to taking my cars to either the dealer like I always do or to a real shop with certified mechanics like Meineke, Firestone, Sears, etc…
I know people have to learn but let it be at school or on their own cars. Unfortunately, this is why Jiffy Lube continues to have a bad reputation.

They were awesome! My oil warning light went on while driving and pulled off the road immediately to their location. Very accommodating. Had me back on road in no time.

I have always had great experiences here. Quick and easy, but thorough and polite. If I’ve needed something other than just an oil change they make sure to let me know what they found and my options. I never feel like they are just trying to sell me something and unlike a lot of car places I’ve been to, I am treated with respect. They’ve never asked me if I need to ‘talk with my husband’ (yeah it’s happened). They explain things in a way that I can understand (not being a car person), but without making me feel like an idiot. They are neat and organized, I highly recommend.

These guys are the best! Fast, friendly, they tell you what your car needs, but no pressure. Great service!

Extremely fast service! The workers were friendly and polite. Gave me a 5 $ off coupon even though I didn’t have one plus another coupon for the next oil change. In and out in 20 min!

I thought the service here was impeccable! Super quick, greeted me at my car, changed the oil in 30 minutes (during the lunchtime hour!) and escorted me back to my car!

I mean… it’s an oil change place. They did the job. I’m pretty sure they told me I needed air filters changed that probably would have been alright, but it’s a company car and I was expensing it anyway, so that didn’t bother me too much.
The workers seemed nice enough and my car is still running so that’s always a positive sign

I’m sharing a recent experience I had at this Jiffy Lube located at 2439 Pulaski Highway, Newark, DE 19 702.
I hope everyone in the area will take the time to read it and learn from my mistake.
Yesterday, I brought my wife’s car there and paid $ 91 for an oil change and a new fuel filter (the latter I let them talk me into). When I got the car back, I noticed two things:
1. The oil life indicator on the dash still showed 0% life left. I know this is a resettable indicator and thought little of it at first;
2. I noticed later that the sticker in the windshield said to bring the car back again at 86,000 miles. The car had 94,000 when I brought it in… hmm…
Today I went to complain about the above, and while I have a receipt showing that I paid them, today they show no record of my having brought the car in to them yesterday.
Another thing that doesn’t «smell right» — when I dropped the car yesterday, they said they’d need 45 minutes to complete it. So I went to the McD’s next store for coffee. They called me on my cell phone less than 20 minutes later to say it was done.
Did they actually do the work? Or just charge me for it?
The horrible attitudes of the employees, including the manager, did absolutely nothing to make me feel like they had any interest in my business or helping to resolve my concerns.
Draw your own conclusions from my story. Certainly Jiffy Lube as a company has been in the news before, accused of the kind of shenanigans my experience suggests. See the related news story at the following YouTube link:
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I should have known better, no doubt. Like many others who go to Jiffy Lube, I usually go somewhere else, but I was in a hurry and the shop was «on my way» and seemingly cheap.
As for me, I’ll never go to Jiffy Lube again. I’ll go back to my dealer for service in the future. They may charge me more, but at least I feel like I can trust that they’ll do what they charge me for.
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⁷⁄₂₅ update:
As follow up to my review yesterday, and in the interest of fairness, an independent mechanic confirmed this morning that the oil, oil filter, and fuel filter all appear to be new. That’s good news, but does little to make up for the issues I described in my previous post. I will still avoid this shop in the future based on my experience.