Fremont Mazda

Thank you Jason Pargeon! We are new in the country and when Dublin Mazda could not help us with our credit score, Jason worked with Credit Union and heped us drive out on a Mazda 3, I could not believe that they kept up their word and we got a beautiful car with Tech Package… Awesome guys Fremont Mazda keep up the good work !!

Easiest car purchase ever! Thank you Jason Pargeon! Very helpful, honest, gave us the best deal out there! Very happy with our purchase! Actually I am in love! I got exactly what I was looking for– plus more awesome features than I was expecting! Also– thanks to the GM Abby… We love you too! Awesome group of boys, great team, would definitely recommend JASON PARGEON to anyone looking for a great deal! You rock, thank you!

Would give zero stars if I could.
I’m not going to go into the details to protect myself. After my experience trying to purchase a car at this dealership, I would not recommend this dealership to anyone.
I felt that they pulled every dirty trick in the book and seriously wasted my time. The whole experience was sleazy and unpleasant.
I ended up purchasing my car from Mazda of Oakland, where the experience was supremely superior to the one at Fremont Mazda.

Called to inquire about a car and they said they will bring me for a test drive if Go over there and talk numbers
Drove 50 miles there and they said no test drives unless I bought the damn car. So what’s the point of a test drive.
Never believe what they say over the phone. And Beware of Ron Edwards!
Go to frontier ford or Sunnyvale ford, they provide better customer service and better sale prices

I did not enjoy my experience here with Fremont. When we first came in, we weren’t greeted at all until the receptionist and salesman Clint? saw us looking around, after already looking at us when we walked in. Rude? I believe so. probably cuz we looked like teenagers. He then asked us what we can in to purchase today without even asking anything else. He came off extremely pushy and was not slightly courteous at all. We asked him about the car and all he could say was Mazda was a great car and «It’s Mazda, they’re built GREAT, you should know that.» probably not the best way to sell a car in my opinion.
We then proceeded to look at an RX-​8 that they had on the lot. he kept asking us if we wanted to get a loan and kept asking us why we were looking at a car if we don’t plan on driving off with it today. he said nothing should be stopping us and if we really wanted it, he could make it happen.” Way too pushy in my opinion. We tried asking more questions but was only given ambiguous answers that never really answered our question to begin with. in the end, we test drove the car and he kept telling everyone and his managers that we almost crashed the car… WOW really? he honestly would use a bit more experience driving stick himself. I almost felt sick sitting in the walk by the way he was driving. overall bad experience and probably wont be coming back to this dealership.

Papa bear dropped in here to look at some mazda wheels. no salesperson nor customers were in sight. neither was the mazda5 i was checking out.
finally, a salesman went by with a patron. he told me where a mazda5 was located.
found the car, total msrp (21000ish). interesting black car.
distressed to see the service department isn’t open saturdays. whatsup with that?
showroom is small, not many cars on the lot. customer parking area not defined.
not a good impression overall. 2.5 stars/

Wow, after reading some of these other reviews, I’m glad we didn’t stay long. My wife and I were somewhat greeted after being there around 5 minutes (no formal introduction). They didn’t have a used car we’d seen online so we inquired about the new CX-​5 but the internet manager didn’t seem particularly enthused about showing it to us. First he asked for our license and had to take a bunch of information BEFORE the test drive — which I’ve not experienced before. Typically it’s just been getting a copy of the license and grabbing the keys. He also said something about «not being able to take the car out too long as they don’t have many of them on the lot» — as if I was asking for a test drive to Tijuana!
I’m not a salesmen but I’ve bought enough cars over the years to know that you should treat EVERYONE like a potential buyer. Long story short, we went to another Mazda dealership and bought the CX-​5 the same day.
My intention is not to be mean — but hopefully you get something out of this review/​our experience.
Thanks

Came in Sunday with my Sister to buy a CX5. Talked to Sarah she was OK but not excited after I told them we will shop around. While Sarah went inside to make copy of the license, a guy name «Dan» came over. He basically told us that if we are not buying today and we are not going to do any test drive.
We left right away. Please put a sign up saying «Test drive only if you buy today»
We headed to Dublin right after and they earned our business with respect.
I give you one star at least because you let me know early that you guys are all jerk.

Too bad I can’t submit zero stars. Absolutely horrible customer service. They told me I didn’t have a warranty (I do), that my warranty didn’t cover the problem I was there for (it did) and were insulting, annoyed and arrogant.
When I lost my temper, the service manager came over and chastised me like an errant child. Luckily, I own a smartphone.
A quick google search and a phone call to the dealership where I purchased my car (Oakland) confirmed that I was right. In. Every. Sense.
Apologies were had and fixes were made. However, in light of this experience, I would strongly recommend avoiding this dealership at all costs Oakland is only 30 minutes away and they have teriffic service, sales and customer service.

Danny Fernandez is a slick mofo. Quote you one thing to get you into the dealership, and then say «oh, sorry, I would’ve never said that», only ot have Bob come in and be the «fixer».
Word of warning — Always get something in writing from them before going in with the following
— Price (include destination) before TTL.
–Trimline
— Features/​Options
— Color
–Transmission choice (if applicable).

This the email Danny Fernandez from FREMONT MAZDA had sent me:
I appreciate you trying to get the best deal possible, IF you want to save yourself some money and write a smaller check tomorrow please bring us your best quote so we can beat it Guaranteed!!!
GUARANTEED MY F**KING A**!!!
Bullsh*t!!! That is the dealer’s way of playing the reverse psychology game. You tell them what your best out the door price quote is and ask them to beat it IF they want to earn your business like they say they want to. Then they won’t give you a price quote, but instead, tells you to bring in your best out the door price quote and they’ll beat it in person. HELL NO!!! This is where the game gets interesting. The key is to get the customer in the door, then the salesman starts negotiating the price with you. He’ll tell you 1 thing in email, but when you go in, it’s a whole new ball game. Now, once you’re there, the salesman got you by the balls. He’ll give you his best price and won’t beat your other quote. What are you going to do now??? You had travel all the way there to their dealership already, tired of driving, and just want to buy a car. You’re stuck with their bullsh*t offer.
DANNY FERNANDEZ AND ROB VANAREDALE ARE A BUNCH OF BULLSH*T CAR SALESMANS.
WHERE’S DANNY FERNANDEZ’S PRICE BEATING «GUARANTEED»???
I had just bought 2 Mazda 5 today.
1. Mazda 5 Sport automatic transmission in Silver for $ 19,500 out the f**king door from a true man of his words, John from Marin Mazda.
2. Mazda 2 Touring automatic transmission in Blue for $ 20,800 out the f**king door from a no nonsense no bullshit man of his words, Amed from Royal Mazda in SF. I would had bought the Mazda 5 Sport from Amed as well if he had it in stock in the color that I wanted, but unfortunately, another customer had purchase the car 1 day earlier. Amed advise me on who had the Sport in stock and told me where I can buy my 2^nd car. Marin Mazda was very appreciative that I had came to them for my 2^nd car and to make it worth my trip there, John had beat Royal’s out the door price by $ 100.
Bottom line, I was a serious cash customer who wanted to buy 2 cars and these dealers, Amed from Royal Mazda in SF and John from Marin Mazda had earned my respect and business.
The next time I’m in the market for a new Mazda again, Fremont Mazda is NOT 1 of the dealers that I will be asking for an out the door price quote. I RATHER BURN MY MONEY THAN TO SPEND IT AT FREMONT MAZDA BECAUSE OF DANNY FERNANDEZ and ROB VANAREDALE’S LYING TO CUSTOMERS ATTITUDE.
FREMONT MAZDA PRICE BEATING MY F**KING A**!!!

All I have to say is 5 stars. The ONLY downside of my few visits here was when the first time i walked in the doors, no one walked up to me for about 5 – 10 minutes. But then again, dont’ we all hate getting hounded by salesmen?
I’m a first-​time buyer, afraid to bargain and approach dealerships PERIOD. But in times like this, my old car was going down the hole and I’ve been eyeing a Mazda ever since I rented it in 2010. Surprisingly, I bargained for this car all by myself and my bf didn’t even say a word. YAY!
1^st visit: worked with Danny and test drove a 2012 Mazda 3 i Touring Skyactiv. Loved this better than the base model. So smooth. While I drove, Danny educated me on the car, engine, specs, etc. Told him I wasn’t ready yet. He didn’t push for anything, gave me his business card and left. He knew what he was talking about and didn’t have the salesman personality at all. Felt like I was talking to a colleague.
2^nd visit: Three weeks later… really impressed with Danny’s service and came back in looking for him. He was busy and directed me to his co-​worker Zam Bales, who was just as amazing! We negotiated this time and all I can say is that all the Sacramento Mazda dealerships can kiss my a** cause I got what I bargained for and Sac salesmen don’t want to negotiate for s***! Zam offered me a good deal, knowledgeable at EVERYTHING I asked him, and patient with all of my questions and facts of the Mazda. I thought about the past offers I received and let Zam know I wanted to think about it but I promised him I was going to return the following week (Came from Sac) in order for me to get the same deal.
3^rd visit: Promised Zam like I would and sealed the deal. He offered me the car at a bomb ass interest rate (thank god chase!) and taught me everything I needed to know. Danny also came in at times when Zam was busy. Stuff with insurance came up so had to come the next day for the car.
4^th visit: Insurance and finances were taken care of. 1.5 hours later, I was driving home with a white 2012 Mazda 3iTouring!!!
Two weeks later, I filled out a customer satisfaction survey with 100% positivity and he contacts me back and offers me free gas.
SCOREEEEE.
This was my 5^th time visiting any car dealership and it was my best experience ever.
I’ll update when I go in for my service…

I worked with Dan Purdue (salesman), Jim Nguyen (sales manager), and Mike Pollard (finance manager). I even made arrangements to discuss the trim, color, price, and rate way in advance because I did not want to spend hours in their waiting room negotiating, but still ended up with a subpar experience. Here are things that bugged me:
1) Dan was really pushy to get the deal done on a Saturday, when I told him it was inconvenient for me to come in. He did not want to do the deal on Sunday, because that was his day off and would have to share his commission with another salesman. He went as far as suggesting that I leave my baby at home after he goes to sleep so I can come into the dealership to finish the deal. Basically, he wanted me to neglect my baby so he can get his commission by Saturday.
2) Jim quoted me APR 3.5% for financing, but when I arrived to sign documents, I was told the lowest he can offer was 4.75%. He even went as far as saying he never quoted me the 3.5% rate.
3) Dan tried to convince me the rate «only» made a difference of couple hundreds of dollars. Exactly… this is why I am unhappy about being lied to about the rate.
4) The transaction still took 3 hours, with 2 hours in the waiting room, their attempt at making customers restless so that we will just take their offer.
5) Dan completely BEGGED me on several occasions to rate him ¹⁰⁄₁₀ on Mazda’s follow-​up survey. I don’t like to be forced to rate my experience highly, especially if my experience was terrible. It is sad to know that Mazda’s salesmen are begging to inflate their high ratings.
6) Mike tried to convince me to buy extended warranty. From their contract, it looks like one MUST choose an additional warranty, but that is not true! After I declined it, he looked a little annoyed.
7) This one takes the cake: After finding out that I rated him AVERAGE on the survey (which is NOT annoymous, you should know), Dan left a message on our voicemail stating that I am personally responsible for getting him fired and starving his children. Not only is this unprofessional, it is not true. I checked with Mazda and he is not fired. I also doubt he has children… would any sane parent suggest to leave a baby home alone? For days, I had this creepy feeling that he was going to come after me because he did have my address. Let this Unilocal review be a warning to y’all in case he comes after me or any of his other customers. :-O
I never expect stellar experiences when buying a car, so I will be kind and offer them at least a 2-​star rating. I have met some even creepier car salesmen at other dealerships, so overall, my experience here is not the worst.
3 stars off: creepy and sly salesman Dan

Extremely poor for a dealership. I came in with my BF twice to this location. Once for parts and once to test drive a vehicle. Both times we were here extremely disappointed.
The test drive situation, when we arrived, I wanted to test drive a sky active Mazda because my BF asked for my opinion but I needed to test drive the actual car to give a complete and honest opinion. The sales guy came up to us, asking if we were looking to purchase a vehicle. We told them that we were here to test drive to determine what car to buy. The sales guy goes to the office and comes out a couple of minutes later with a form for us to sign. We looked at each other going, what is this form? It turned out to be a credit report form! I’ve worked at 2 dealerships in my past and never once did anyone wanting to test drive a vehicle required signing a form. We were furious and complained to the sales manager which gave us more crap. We left in disgust.
For the parts department, the counter person was nice however when we got our part, we assumed it was the correct part. Turns out, we were ripped off with paying for a part but it had missing items inside. We couldn’t believe it. Two for two, this dealership has proved itself to be distrustful.
Never again, we will deal with this dealership.

Fremont Ford and Mazda has sold me a lemon for a vehicle. I purchased the car brand new in 2010 and it has finally died (no surprise to me). late last evening the car spontaneously stalled out in middle of freeway traffic at 70 MPH! luckily I was able to coast off the freeway safely. Since then, the car hasn’t been able to start. This Isn’t my first issue with Ford regarding the car and frankly I’ve been given a runaround all this time. I’ve constantly had problems with the car since its purchase especially after my fist road trip to LA. I suspect this is why my warranty is only for 3 years or 36,000 miles. With 35,259 on the odometer the car has finally lost the ability to function. I have lost all confidence with Ford and their products.
Thank you Ford– Indebted customer.

My beloved Acura CL had been transformed into little more than a bottlecap by an iPhone-​crazed whacko.
The abominable Chevrolet I was renting
had the turning radius of a cement truck and all the class of a whoopee cushion at a funeral. These two factors combined to be all the incentive I needed to plough through a small mountain of data and settle on what my new car should be: A Mazda 3 Grand Touring Sedan.
Once I had my target, I set out finding the right place to acquire it, and got connected to Fremont Mazda via a bid request I placed on
. Zam Bales (Internet Sales Manager) quickly distinguished himself and this dealership from the pack of respondents with his fast, straightforward, no-​nonsense style. We came to terms on an outstanding price very quickly, and then he set out to get me the Mazda 3 I wanted with as little extraneous equipment as possible. From start to finish, Zam provided knowledgeable, professional, excellent customer service — I’d happily work with him to buy another car down the road.
When Zam and I were done with his portion of the paperwork, he turned me over to the Finance Manager, Steve Sinesio, who made sure I was aware of all the options available, but didn’t pressure me to take anything I made it clear I didn’t want. He got my paperwork handled about as fast as I’ve ever had it done buying a new car, and I thoroughly enjoyed my interaction with him. Steve also introduced me to Eric Quistgard, the General Manager. Eric and I chatted for a bit about the Unilocal Elite experience — he’s a very business-​savvy guy with good customer skills; I appreciated the fact that Eric made sure I knew how to reach him if I needed help down the road.
With the last of the paperwork was completed, Zam gave me a quick, professional, and expert hands-​on tour of my new car, including pairing my blue tooth, and familiarized me with the care and feeding of it’s navigation system. When the last of my questions had been answered, I drove my new wheels
home, and they earned the ultimate, five star badge of approval: Teal’c inspected and approved of his new «Spot Door»!

I was in the market for a car. I had been looking at all sorts of affordable compact cars… but eventually decided that I wanted to buy a Mazda3 iTouring manual transmission. I sent price quote requests to ~10 different dealerships in the Bay Area (only 3 of which actually replied back with actual quotes).
I eventually decided to go to Fremont Mazda to test drive the car. To be honest, I forgot why I decided to check out Fremont Mazda, but it definitely wasn’t because they offered the best price. The person who helped me was Dan and he was actually a really nice guy and was helpful and responsive to my questions. But despite how «nice» he was, this place deserved very low marks.
The thing is, I received an offer from a different dealer that was extremely reasonable. Receiving all of the emails from Fremont Mazda advertising that they would «beat any price», I went ahead and showed them the best price that I received from email. They called me, said that they would be able to beat the price and promised me an out the door price for the Mazda3.
Thinking that I would be able to buy the car at the out the door price I was promised over the phone, I drove back to Fremont Mazda ready to buy the car. When I got there, they showed me some paperwork that I would need to fill out. Luckily, before I decided to fill any papers out, I wanted to be sure that I was purchasing the exact trim that I requested for. To my surprise, they were about to sneakily sell me a lower trim version of the Mazda3. They claimed that OOPS, they made a mistake… SURE THEY DID…
I stood my ground and said that I was always very specific and upfront about the exact trim that I wanted and the OTD price given was the only price I was willing to buy the car for. They kept feeding me a bunch of mumble jumble saying that they accidentally quoted me for a lower trim car and that there’s nothing they can do about it. I told them I don’t care about what they are quoting me for and that all I care about is that I was promised an out the door price for a VERY specific trim. They claimed that they could beat any price, and they refused to beat the price that I had approached them with.
They were probably trying to get me to pay the same price for a lower trim car. But nope, sorry I’m not an idiot. They also tried to scare me to think that the price quote I received from the other dealer was a way the other dealer was trying to trick me into buying a different trim car.
But guess what? I ended up buying from the other dealer for the price I wanted for the EXACT TRIM that I wanted. Go to Putnam Mazda in Burlingame. Much more professional there.
I’m glad I didn’t get tricked into overpaying. I would NOT recommend this place to any prospective Mazda owners.

Danny, internet «manager» is an embarrassment to professional salesman worldwide. Typical cocky sleaze who isn’t afraid to lie in a heartbeat to get you into the dealership for a standard bait and switch but also very quick to lie to cover his other lies that were exposed.
Word of advice little buddy, if you get caught in another lie, which based on my interaction, you will, having a pompous attitude as if the customer is at fault for your lies will cost you a respectable career and a sale for your dealership. Which in this case it did!
One more piece of advice. Call Ali at Putnam Mazda and beg at his feet for tips on how to be professional and successful!
0% CSI for Danny at Fremont Mazda!

Brought my Mazda 3 in for an oil & filter change. $ 20 if you bring your own oil, Mobile1. Good price.
Brian C. Nunes was the service manager and was courteous, professional etc. He remembered that I had called earlier.
Gary, the service tech, changed my oil, and even fixed a minor dent in my front bumper. He recommended I change the transmission fluid and have a radiator flush. I agreed to the transmission fluid ($ 80 — 15%), and he even brought a sample of the fluid to show how «dirty» it was.
I’ve been using the quick lane service here at Mazda since I bought my car from this dealership and I’m pleased with Brian & Gary. Both exhibit the right customer orientation.

I started taking my Mazda 3 to Fremont Mazda after I briefly experienced the sad state of Hayward Mazda. My original mechanic had retired. For a couple of years I had the very best experience, Brian Nunes goes above and beyond for his customers. He is one of the best auto service guys you’ll ever meet. He is patient, kind, and makes himself available to his customers.
Unfortunately, my last appointment at Fremont Mazda was not like anything I’ve ever experienced. I had always taken my Mazda 3 to the dealership for oil changes, all the way down from Fremont to Hayward. But, crunched for time I headed over to Midas. After the oil change he said he couldn’t rotate my tires because they had «cupping.» He said to take it back to the mechanic who had worked on it.
So the new girl at Fremont Mazda said she could squeeze me in after a whole lot of attitude. She had me arrive just as the guys were going to lunch, so I had to wait an hour before they even had a chance to look at it. Then she tells me my struts and tires need to be replaced. I asked her why they didn’t tell me this last time and she said, «Well, they weren’t leaking.» I asked her if they were leaking now and she said no. I never got a truly straight answer. Bottom line, it was going to cost upwards of 1k and I couldn’t afford to make the repairs so I kept the Mazda off the road for awhile. During all of this, the girl had serious attitude. She was rude and snipey, and generally unpleasant to interact with.
When I finally took the car for repairs at a new place the guy was super nice. David at Family Auto Care in Mountain View said it was actually the shocks that needed replacing, and yes, the tires that had worn badly. He treated me like a valuable customer and patiently explained everything. He also saved me a great deal of money by telling it to me straight.
If you do decide to chance it with Fremont Mazda, only speak to Brian Nunes. He’s a good guy, the rest of them I wouldn’t trust. If that woman is still there, steer clear of her, she’ll scam you then give you attitude about it.