AAA Newark

I have been a valued customer for over 20 years. AAA is the best they have been there for me for all my insurance needs. Anytime I have questions I can call them or go to the office. The people are kind and very helpful. My insurance agent Erik Crawford is the best I can call him anytime. He is friendly and kind and he listens to you. I highly recommend him.
Erick Crawford 510.360.3368

My mom went there recently, with a simple question about her DMV automatic renewal in which was already paid in November, just like every year. She has a 2016 sticker and was recently notified that her payment was delinquent. Due to her house being remodeled, she couldn’t locate the receipt currently. So, she went to this AAA to take care of it. She was told by this AAA, in November 2015, that they only excepted cash for the registration renewal. Now she’s delinquent from the Dmv. When she went in. The young Asian man that works there, was EXTREMELY RUDE AND DISRESPECTFUL TO HER! HE IMPLIED SHE WAS LYING AND STOLE HER STICKER. SO UNPROFFESIONAL AND RUDE! ! I don’t know if they scammed her in November 2015, but we’ll find the receipt and that man should be written up!!! She’s been a member since 1990!!! What a horrible company! ! Get your customer service in order and appreciate your customers! !!

I love AAA. I always manage to lock my keys in my car a couple times a year, or get a flat tire on the freeway, in the rain.
My insurance agent, Erick Crawford, helped me save a ton of money on my auto insurance, when progressive tried to raise my rates. I also appreciated that the policy lasted a year, since I got a couple speeding tickets during that year, oops.
He was patient in explaining the different deductible options and rates. He emailed me a quote within 15 minutes of my call, I was stressed out because my progressive policy ended the next day, he got my card processed within an hour. He also gave me several $ 20 gift cards (options include Amazon and Starbucks) when I referred a couple friends to him.
In addition to insurance and roadside assistance, there’s a ton of things you can get in the office, such as vending machines with travel books you can get free by scanning your card. Other bonuses include free credit monitoring with membership, discount movie tickets, fast service for renewing your auto registration (no DMV lines, yay). There’s even discounts for showing your AAA card at places like Payless shoes (10% off).
Erick’s number: (510) 360‑3368

I went to register my car when the told me that my registration was suspended for lack of insurance. I was currently insured but I never paid the reinstatement fee to the dmv (my fault, not theirs) I was told to pay the DMV fee and record the confirmation number. I did exactly that and returned only to be told that the DMV has no record of it. I offer the confirmation number to no avail. I was lied to and not given my current tags.

Great help Quick in and out with new tags. No DMV carnys here

Still one of the better AAA. Lines can be long, especially for DMV, but staff remain super helpful and pleasant.

So this review is long overdue but I feel like I should make one. About a few months ago I was hit at the parking lot in my apartment complex by a van backing up to me as I was backing up. However, it was completely the dudes fault. He had no rear view mirror, I was ¾s out of the parking spot already, there was no damage to his van when my car suffered a serious blow AND I got a witness.
I called my AAA insurance and spoke to Dallas. She was super reassuring and told me to send all the information to her asap and even gave me a place to fix my car. I immediately sent her an email the next day with all the pictures AND a witnesses number. About a few weeks passed and I got no call so I decided to follow up. Dallas wasn’t available so I spoke to a gentlemen who gave me very broad information about my claim and pretty much didn’t answer any of my questions.
My parents proceeded to go ahead with the repairs in hopes that my case was won. About a month passes and I decide to call Dallas again. I finally get a hold of her and she said that it is finalized as a ⁵⁰⁄₅₀ fault. Now that seeming very unfair I ask her if she received my email. And not to my surprise she hasn’t even seen it. She said she would give the witness a call and get back to me but it’s still most likely a ⁵⁰⁄₅₀ fault. I NEVER got a call back but our insurance ended up paying for all the costs of my car and rental car and our insurance didn’t go up so I’m guessing it all ended okay. I recently saw the van that hit me and they’ve gotten themselves a rear view mirror (lol) so yes justice was served but my customer service was TERRIBLE and could have costed us so much money.

AAA is not just insurance. its about a life style. I am super impressed with everything in the last few weeks (check my blog link in the end if you care about details)., but coming to this particular branch, I think its a whole bunch of wonderful people under this roof. Don’t forget to ask for Eddy Leypon and you are assured of the best deal. (I took premier membership along with renters). Talk to Cecelia and you will be blown away with the amount of tour data and material she gives. May be I am a travel bug, but finding these people and AAA is one thing so cool and comfortable IMO.
I couldn’t resist writing a few words about AAA on my blog:

Alexander Goldberg: This AAA’s agent was a very respectful and helpful guy. he helped me a lot to get the nicer conditions and price. He’s an awesome face for this company. thanks for your helping me.

I called on Tuesday to get a vacation quote spoke to Rita. I’ve left two messages on her recorder since then. It’s Saturday and still haven’t heard back.

So we break down near Tracy. We have AAA. They send two individuals from this place and then after our car is on the flatbed we are told that we need to go pick up another broken down customer. (But only the car). Seriously!!! We wait three hours in the heat. A flat bed and a Chevy pickup truck shows up. Guys training guy and this is what we get. Or we can wait some more and have the call re dispatched. Really. How about be honest with AAA and let them know you have one truck can’t take us back home to San Francisco. Don’t absorb all the calls so another company can get the call Are you really the only one contracted with AAA? Then the trainer has the nerve to tell us we can unload. Finally instead of us going to pick up a stranded motorist they decide to pick up a car only and when we asked where we were going the younger guy says he doesn’t know!!! did I mention it is now four hours later!

I came here for auto insurance and Yessenia took great care of me. Her service was beyond exceptional and went the extra mile to quote a homeowners insurance rate for me after hours. I am very thankful to have her breakdown the costs and conditions of what types of coverage entails from all the questions I had. She’s very knowledgeable and really cares about her clients, and helped my parents out as well.
Thank you for everything!

After I finish paying off my insurance balance with the AAA associate. I notice they had a lot of SF Giants coolers giveaways all around. In order to receive one you must get a quote from one of there agents. But it’s too bad for me I am not a fan of that team so perhaps next time they made have Oakland Athletics Go A’s.

Came in for DMV services. I was in and out of there very quick. Great service. I needed some maps for my father in Manteca and April helped me. She was very sweet and helpful. Would definitely come here again.

This is in response to Jim D. who reviewed in May 2013:
Hi Jim!
I used to work at AAA in the DMV department when I lived in California. I’m really glad we were able to help you with your registration! The classic AAA membership in Northern California currently starts at $ 57.00 (as of ⁷⁄₂₀₁₄) with the plus and premier memberships offering more benefits at a higher price. All memberships come with the DMV service included.
As for the form and the cash/​personal check policy — these guidelines are set forth by the CA DMV and are not AAA guidelines. You can use your credit or debit card for other AAA services like paying your insurance, buying tickets and maps, etc. CA DMV does not accept forms with erasures on it, and had we accepted the form with information crossed out, it would have been rejected by the DMV office and we would have had to contact you about coming in to re-​do it. I’m sure the AAA employee had your best interest in mind when advising you to re-​do the form without crossing anything out.
While I don’t represent AAA anymore as an employee, I felt like it would be useful to clarify some of what you experienced last time you visited the office when I was an employee.
Thanks for the review, I hope AAA is still serving you well a year later.
Sincerely,
Lacey

Not really a friendly place, no hi even when they make eye contact with you. They do get friendly once it’s your turn, in front of them at the counter.
I walked in, nobody waiting in line, had to wait a few minutes for the 3 ladies being the counter to finish up their conversation.
Not saying they should drop everything and help, but they should at least acknowledge the customers; if it was an important work conversation, say excuse for a few minutes.
There’s a typical ‘you need me more than I you’ attitude, understandably because they are the only game in town (DMV is better but still slow). But that is not a good customer service.
Think USPS… from owning the shipping game, they are super nice now, but it’s too late.

This review is solely for the DMV registration desk. Went on a weekday around 2pm, only two people in front of me, in all took about 15min. Much faster than the actual DMV office.
PS: Have EVERYTHING out in your hand before you walk in.

I used to go to the AAA office inside the Lucky’s in Union City, until they shut it down. They only had 1 agent there, and were never busy. I guess i can see why they shut down.
This location is always busy, sometimes the line is out the door. They have two agents working the desk, which is nice, but they could definitely use a third because its busy enough to justify.
They usually get in you and out reasonably quick, and they are knowledgeable. But they really need to add another person, so get things moving.
Still 110% better than going to the DMV!

I needed a few maps for an upcoming trip, walked right up to the front desk, handed over my AAA card for them to swipe, and had all the maps in less than two minutes. Great service!

This review is for the Triple A office that processes DMV registrations and car insurance policies. At Triple A you don’t have to wait in a long line or set-​up an appointment for car registrations or stuff like that. That is a huge plus when you only have so much time ie. lunchtime. But you have to be a Triple AAA member approx $ 90.00 a year.
I had to replace a lost registration and when I did the paper work I had crossed out some information. The associate at the counter had said that this is not permissible, I thought really this document is not scanned and plus it is a signed document. Not too happy so I filled out the form in sloppy printing.
Also they do not accept debit or credit cards. Bring a load of cash or bring a check otherwise you will have to run to the ATM like I had to. The associates are friendly but just a heads-​up.