Forever 21

I honestly wish this ginormous store full of crap would close down so we could have three decent stores in its place. The clothing here is absolutely awful and so cheap. You can’t put anything in the dryer or it’ll shrink to ¼th of its size. Nothing ever fits right. I get it, it’s very inexpensive so obviously it’s not going to be the best quality but still, this store is an utter joke. The employees don’t do their jobs and it seems like they all hide in the back and talk to each other. Everything is completely cluttered and unorganized so it’s impossible to find anything at all. Oh and the return policy might as well just be no returns. Please just close down.

This store is a joke. The sales associates lack basic customer service skills. They are rude and the return policy for this store is a complete joke.

I always try to give this place a chance, but I usually wind up walking out. While I think that a lot of the items at F21 are cute and affordable (although ultra trendy and sometimes unflattering), this store, along with almost every other F21 location, is messy and disorganized. A lot of the clothes are on the floor or half hung on hangers. If you do find something, you’ll be forced to wait in a crazy long line. While they have registers in every section of the very large store, only 3 registers in the main section of the store are open, which makes the lines ridiculously long. The staff aren’t friendly and don’t ever try to be.
So the huge mess of a store paired with hoards of teenage girls and their friends with loud, obnoxious remixes on the radio, and I realize it’s time for me to leave and go to another store. The only reason it’s getting 3 stars and not anything lower is that it is the only F21 in Delaware, and sometimes I actually do find some great pieces here. It just requires a little patience!

I stop in here from time to time to see what I can find. I normally can find a cute top or skirt. The clothing is definitely for the more trending, and young. I would not be able to get a whole wardrobe from here.

What the *%$!¡”@? – that’s about the only way I can summarize this store.
I’m a very frugal person, so I look for good prices and decent quality when I buy Christmas gifts. These guys have the prices, to be sure, but I wouldn’t give two cents for the flimsy quality of their products. Not to mention they’re unbearably ugly – it’s like they took the worst colors and styles of the ‘60s, ‘70s and ‘80s and threw them haphazardly onto some hangers.
The place is also a mess. A complete mess. For one thing, it’s laid out very strangely. But more importantly, there are always things falling off the shelves or strewn across the floor, especially around Christmas. I can hardly blame the employees, who seem to be constantly rushing around in a perpetual frantic dash to clean up after the bizarre riffraff this store seems to attract.
I’ll also never forget the sight of the manager – or an insane woman I presume is the manager – scolding one of the employees in a corner of the store, in plain sight and earshot of other shoppers. She was obviously trying to be discreet, but she was doing a miserable job of it. Regardless of what the employee did, I highly doubt it warranted a public admonishment. That’s just unprofessional.
And the music. Don’t even get me started on the music. Bing Crosby with a techno beat in the background? Really? I get a headache just walking past the place.

This is yet another Forever 21 location with so much potential, but currently lacks the finesse to sell. It’s 2 floors and was staffed with about 3 employees, none of which acknowledged any one in the store.
The clothing wasn’t staged in any particular way that made it attractive to customers shopping and certain areas were a mess (One corner of the store was littered with shoes of all styles and colors, sloppily half-​hidden under a table)
Even the accessories section was a bummer. Some of the necklaces were displayed so far out of reach that the average person would be unable to retrieve them themselves.
I love Forever 21, but this store made me lose faith in the brand.