Enterprise Rent-A-Car

Second time renting a car from here just for the day coming in on the train from DC. super convenient from the train station, price was right, sales staff was so nice and helpful and this last time, they upgraded me to a BMW X3 bc it had snowed overnight and they wanted to make sure I’d be safe! Great service! Will definitely rent from Enterprise whenever possible!

I would love to rate Enterprise Rental Car. I was pressed for time and I found the customer service to be most efficient. And I was even happier that I was able to return the rental during off hours. That saved me lots of money!

We have been using this particular location for business for many years. Always top-​notch with excellent customer service. Love the new office digs as well!

This customer service was as good as it gets. We called ahead when we realized we’d get there a few minutes after closing and they stayed open for us – didn’t make us feel rushed or like we were inconveniencing them either. The same was true when we called during the rental to ask questions.
The price was the cheapest in the New York City area for us too and the location was VERY easy to access using subway and PATH trains.
One note about the location: The address 1 Raymond Plaza doesn’t give much hints as to where you’d find it from Newark Penn Station. You have to exit west out of Penn and cross the street, then walk toward the Hilton. Its entrance is to the left of the hotel.

Had a great experience from this location. Staff was super friendly and welcoming. They helped us with everything. Organically We had planned on having the car for a few days but after driving one night in New Jersey (and almost getting t-​boned twice) we returned it. The staff had no problem taking the car back early. We got all are money back plus the price if the GPS because it didn’t work. If I did decide ever to drive again in Jersey I would rent from here.

Best customer service out there. Prompt service. They apologized again and again because I had to wait 15 minutes to my car (I was 40 minutes early).

This Enterprise is the only place I rent from and I live in N. Y from my first rental with you guys 14′ For Fourth of July weekend the team has treated my wife and I with nothing more but respect and the best customer service. Even when we call last minute and just want to hold the car for an extra day they never catch an attitude but rather say no problem and act accordingly. My wife and I always work with the staff but always end up speaking to Shelby or the Mgr Irving who always take care of us. I would like to say thank you for your kind manner and determination in providing the best customer service. What I can say is as long as this location stays there as well as the staff you guys have my wife and I service hands down.

These guys are the only trick in town (sadly) else I would probably try to rent elsewhere. For the business traveler, these guys are too hands on and talk too much. We want to get the car and go — not make the small talk, take the tour, etc. They should study Avis and Hertz for the business traveler — more self service, more able to get in and out… these guys are trained to make too much small talk.
I also believe that recent changes in management (and just changes in general) wreck whatever processes they have. Their location and small office makes it hard to get in and out quickly. There is often a line, often they need to get more cars, often they are just hectically running around and don’t seem to have good processes worked out.
They also frequently give you cars with ¼ or less gas, so be forewarned…
Other than that, go for it.

Normally, I plan a car rental months in advance to be sure I can get everything I need, to get a good deal, and to avoid stress right before or during my trip. I had planned on taking a bus from Newark, NJ where I stayed for the first half of my trip and take a bus to Atlantic City, NJ. Unfortunately, the bus from Newark to Atlantic City have stopped running. I was time crunched the night before I was planning to go to Atlantic City to rent a car.
I called Enterprise about 8 PM at night on Friday to have a car ready for me by Saturday morning. I had to be in New York by 10:45 AM for a tour. The person I spoke with on Friday answered the phone immediately and had a car set up for me in less than 10 minutes. I asked if I found a coupon after we hung up if I could call back to have it applied. He said sure.
Once I found the coupon, I was surprised that, once again, the phone was answered immediately, and I had no issues in having the coupon applied.
The worry I had, though, was that since Enterprise didn’t open until 9 AM on Saturday, I would miss my train to New York. I decided to arrive at Enterprise at 8:45 in hopes someone would be there early. Although, even if someone came there early, their computers may not have allowed them to check us in. Dave arrived to work 15 minutes early. He was so nice and said he would get us in and out of there quickly. He had us checked in and ready to go BEFORE 9 AM! He made it so easy for us, and we were so nervous. He allowed us to park the car for free in the hotel lot while we went to our tour when you normally have to pay. We noticed he had 3 people checked in before 9 AM! He is truly a customer service oriented person and very efficient.
When we returned the car, we were nervous about catching a train to the airport to go home. Dave was already outside checking in another car. All we had to do to check out was hand him the keys! When he asked me how the service was, I told him it was excellent and I will never use another car rental company. We tried to tip him for all he had done, and he refused.
I’ve had experiences with several car rental agencies, and I can say without a doubt, Enterprise is the best around!

This location should be terminated.
This Enterprise Rent-​A– Car location is across the street from Penn Station. On a memorable June afternoon, AMTRAK Acela somehow stopped running between Newark NJ and Washington DC Union Station. So we left Penn Station and saw the rental car counter across the street. We get there and they have no cars. The location is just a counter, not a full — fledged lot with cars. Basically, just a hole-​in-​wall operation. It looks totally sketchy and shanky and it is. Counter lady was no help at all and looked at us as if we died right there, she’d be fine with us. Definitely not the image of a «new» Newark NJ.
The airplanes weren’t running, but to get a rental car at Penn Station, given our disastrous time at Enterprise. Our highlight of the trip was a cab ride from Newark NJ Penn Station to the Newark Airport. Went to Hertz. Got a rental car and 6 hours later we were home.
This is not a good location. Certainly, you cannot «walk up» and rent a car with any certainty here.

Bad: They close at 6 during the week. On 2 occasions they gave me dirty cars. The tank is never filled up. Their rates are ultra-​volatile. The office is smaller than my bathroom.
Good: right next to Newark Penn Station (PATH, NJ Transit). Quick check-​in, bring the car right next to the door. They don’t charge the extra-​day if you bring back during the night (1 occasion for me).

Great service. I had a brand new Focus with satellite radio. Much cheaper than getting it from the airport. If you’re going to be more than a half an hour late, make sure you call and let them know.