Enterprise Rent-A-Car

this kiosk is really easy to get to and the staff has always been very friendly. my folks live in NJ so I’m renting often when I visit. I always use Enterprise. my first experience was so good I’ve never looked at finding another rental car company at EWR. easy check in, easy check out. everyone from the desk, to the staff on the lot (checking out and checking back in) have always been great to deal with.

Pleasantly surprised! Very easy process with great customer service. I was kind of expecting an arduous process where they would try to up sell me on things I didn’t need– nope! They helped me get in my rental car as fast as possible and made everything stress free. Would definitely come back to enterprise next time i fly into Newark.

This company has always went above and beyond to assist me and my clients. I love them

Did what it said on the tin: arrive at the airport; pick up a car; leave; return; pick up receipt. Easy, straightforward, no hassles. Exactly what you need!

Great service, great car options, best prices!

Great, personable service that is uncommon for this part of the country. Easy access, in and out. Nice car. Competitive price.
Did notice they paid very close attention to what shape the vehicle was in, before and after. My car was brand new and flawless (before and after). Competitors in the area have given me dented, scratched (new) cars without inspecting before or after.

I picked up a car on ¹²⁄₂₁ and dropped it off 12/​26, during the busy holiday season.
A quick tram ride took me to the Enterprise counter. I had my Internet printout, which was pleasing because it clearly stated the terms and final price. It took about 10 minutes because there was one customer in front of me. I was directed outside to the booth, where I was offered a bottle of water and escorted to choose a car. At this time the usual options were presented, which I declined with no pressuring. We walked around the car and I was on my way.
The car was in good condition, clean and 100% functional. Upon return with a full tank, there was nobody in front of me. An agent came right over, and after 1 minute I was back on the tram for my flight, receipt in hand. It was a great experience and I honestly didn’t see any room for improvement.

I have been renting cars on work trips for the past 8 years. The trip that began at this location, from the counter (quick and painless) to the vehicle pick up which was handled by Kyle M. (wonderful customer service) to my return (fast and without hassle), were the best I have ever experienced, singularly and as a whole. I want to thank each and every employee there for having a great attitude and making what can be a frustrating and long process be a refreshing and quick one.

I just returned my vehicle at Newark enterprise and I want to praise the employees at this location. All the way from the checkin process to the checkout process the customer service was superb and seamless! The professionalism was excellent and refreshing. Kudos to Isis for explaining everything throughly. I wish I remembered the young lady name who checked me in at the Enterprise terminal who had a bubbly personality and the young man who send me of with a «Happy Holidays». Thank you Newark Enterprise!

My experience began well, or so I thought. Now I am staring an extra charge of $ 504.14 for my weekend rental, and Enterprise is calling me a liar.
When I picked up the car, there was damage to the underside the rep and I couldn’t see. We would have had to get down on our hands and knees to detect it.
It was discovered when I returned the car.
It was damage I did not cause. In fact, there was no situation over the weekend that COULD have caused it, and certainly not without my hearing it. I explained that to the check-​in rep, and he assured me it wouldn’t be a problem.
Soon after I received a request for my insurance information in the mail. I challenged the assessment and the case was reviewed by nameless people inside Enterprise. Without contacting me for my side of the story, the reviewers concluded I had damaged the car.
You can be sure I won’t be recommending Enterprise to anyone in the future. If you do rent from them, keep in mind that you should add the full daily insurance to the price they quote, or you could get stuck with a big bill just like like I did.
I have been driving rental cars for 40 years and never damaged one … including the one I rented from Enterprise.

The whole process was seamless! It was our first time in New Jersey and the people of Enterprise were very helpful with their suggestions and directions.

I have rented from them several times and the staff is always very friendly and accommodating. I had to be there twice in one week and the representative checking me in remembered me and made my experience quick and painless. They make driving the crazy New Jersey highways a little easier.

I rented a car for 3 weeks at EWR and couldn’t have been happier. The people I dealt with when I picked it up and when I turned it in were great. This was the best car rental experience of the many I have had.

I had a great one-​way rental experience start to finish with Enterprise, from Newark to Boston, on September 18. The pick up process was fast and the upgrade options reasonably priced. Everyone was friendly and professional, especially the rep Lauren who checked the car out to me.
Knowing that I would be in a rush on arrival in Boston, I prepaid for gas even though I figured a full tank would be a little more than I’d probably need. The price was very good for the area, I think like $ 1.22/gal if I remember correctly although that seems unbelievably good now. When I arrived in Boston, the rep there noted my quarter tank of gas and gave me a credit for it! I’ve never received that kind of customer service from any car rental company. It says a lot that they empower their employees to make those sorts of judgement calls.
I don’t rent cars too often, but when I do, I’d generally go for Enterprise because they’ve got convenient locations and good prices. But after this experience, I might now be a die hard fan. Will rent again.

The Enterprise Rent-​A-​Car at Newark Liberty Intl Arpt should be avoided at all cost, unless you like dealing with uneducated, rude, lazy people… except the Manager who seems OK but he obviously doesn’t know how to hire and train.
Mark

I often use Enterprise when I fly into EWR and it is almost always a pleasant experience. Most recently I had a bit of a wait on the return so my only suggestion would be to make sure there are enough employees available for high peek return times (which should be predictable based on reservation).
Thanks!

I continue to be impressed by Enterprise’s customer service, and this location was no exception.
When pulling into the garage, some cars were blocking the official lanes on the left so I pulled down the middle. The guy from National (next door) seemed to indicate this was a big no-​no, but several Enterprise employees assured me it was no issue and they would take care of it.
Tyler then quickly checked me in, even though it was a one-​way and I didn’t have the paperwork handy. (This took a little more effort on his end, but he too was calmly reassuring that it was no problem.)
He made sure I was then taken care of for getting to the terminal, which was appreciated.

I had a car rental out of this Enterprise and it was noticeably more customer-​centric than at any other Enterprise I used. I used Enterprise heavily a year ago, and this felt real different. Must be representing a new tact that Enterprise is on.

We rented a car from Newark airport to attend a wedding in New Jersey. Getting to the rental lot involves a ride on the air train but it’s very easy and well labeled. Once we arrive, we utilized the self check in kiosk and proceeded to the garage for our car. There was a long wait for the check in with a human but the kiosk was simple.
Once we were in the lot we were greeted and personally walked to the vehicle. Outstanding customer service. The rep did a quick check of the car and we were on our way.
I’m giving five stars because of the extraordinary service and politeness of all the enterprise staff we interacted with. They are really doing it right here.

This was a great experience arising from my car emergency on Sunday. I needed a rental since my vehicle was not drivable. I was able to take the train to EWR and hook up with enterprise on Sunday Night. They gave me a vehicle that was clean and well maintained. The issue with the vehicle was that it was an SUV and I can’t drive a car that big. The other issue is that EWR doesn’t offer reduced rates w/​in scope of insurance policies or my employer because of the airport tax.
The manager was willing to honor it, but the tax would have put me way over my limit. I returned the vehicle and the manager arranged for me to pick up a new vehicle in Jersey City. It was so easy.
Cannot give them enough stars for the white glove treatment. Would rent again.